New Features
IPv6
Cisco MediaSense 11.5(1) supports recording of media streams over IPv6. For Unified Communications Manager built-in-bridge calls, the recordings are done over IPv6 addresses in addition to IPV4 addresses. This is a significant change as Cisco MediaSense can now record calls from endpoints that support only IPv6 addresses. Earlier, MediaSense supported recordings over IPv4-only-stack and dual-stack endpoints. The feature is an add-on support where an administrator can assign an IPv6 address to the MediaSense server, in addition to IPv4 address. The recordings thus made, can be played back or downloaded over IPv4 interfaces.
Note |
SIP signaling still traverses through IPv4 addresses, thus local IPv4 address is required at MediaSense end. During a call recording, if an IPv6 address is configured at MediaSense and both IPv4 and IPv6 addresses are supported by endpoint, preference is given to the IPv6 addresses for media streams. |
Secured Communication
Cisco MediaSense 11.5(1) supports secured recording through secured SIP and SRTP (Secure Real-time Transport Protocol). At the MediaSense end, secured SIP ensures that the signaling used to set up recording sessions is encrypted. Secured SIP signaling is achieved over TLS transport layer for SIP messages. Next, MediaSense negotiates SRTP streams over signaling channels, and receives and decrypts the encrypted RTP messages. The received media streams are stored in the MediaSense server in a decrypted form and are accessible through all available channels.
With the secured communication feature, MediaSense Release 11.5(1) can now support both RTP and SRTP recordings, at the same time.
Note |
MediaSense supports SRTP for BiB audio call recordings only. |
Finesse Role-Based Access
Cisco MediaSense 11.5(1) supports role-based access for Finesse supervisors and agents. With role-based access, Finesse supervisors can monitor the recordings of only their respective teams and Finesse agents can view only their own recordings. To use role-based access, the Finesse AgentInfo gadget should always be active on the desktop of agents and supervisors. The role-based access is applicable for Finesse-integrated Contact Center only.
MediaSense supports role-based access for active recordings, associated recordings, and archived recordings. Supervisors can search for only the MediaSense-associated recordings of agents who belong to the teams for which they are primary or secondary supervisor.
Audio Streaming: Creation and Audio RTSP Playback of Playlists
Cisco MediaSense 11.5(1) provides a functionality to create a playlist to be played back in an audio format when a call is in queue or on hold. A playlist is a list of uploaded media files that are played sequentially in a loop. The first media file is picked randomly. The uploaded media files are played back using the RTSP URL. The same URL can be configured on Unified CVP to be used as Interactive Voice Response (IVR) playback when a call is parked until a call center agent is available.
Note |
For MediaSense 11.5(1), the uploaded media files that are part of the audio playlists, need to have a video component. |
Delete Functionality
Cisco MediaSense 11.5(1) supports the Delete functionality feature that allows you to delete a recording in Mediasense Search and Play. You can delete an erroneous recording or a recording that is no longer required. However, you can delete one recording at a time from standalone MediaSense Search and Play. To activate the Delete icon in MediaSense Search and Play, check the Enable Delete Functionality check box on MediaSense Search and Play Configuration window (MediaSense Administration > MediaSense Search and Play Configuration).
Note |
In case the Enable Delete Functionality check box is unchecked, the Delete icon is disabled in MediaSense Search and Play. |
Single Sign On for Agents and Supervisors
Cisco MediaSense 11.5(1) supports deployments of Search and Play and AgentInfo gadgets in single sign-on based Finesse deployments. Single sign-on is an authentication process that allows a user to enter one username and password and access all the components of the Contact Center Solution without signing on again.
Chrome Support
Cisco MediaSense 11.5(1) supports Google Chrome browser. For more information, see the Compatibility Matrix for Cisco MediaSense.
SHA-256 Support
Cisco MediaSense 11.5(1) supports self-signed certificates with SHA-256 encryption.
ESXi 6.0 Support
Cisco MediaSense 11.5(1) supports ESXi 6.0. For more information, see the Compatibility Matrix for Cisco MediaSense.