New Features
Context Service Integration for Chat and Email
Context Service is a cloud-based storage service that provides a repository for customer journey data. SocialMiner Release 11.5 integrates context service with Chat and Email to store Cisco Contact Center customer data with rich contextual information about interactions resulting in seamless Omni channel experience.
Office 365 Support
SocialMiner now provides email integration for Office 365.
Chrome Support
Cisco SocialMiner 11.5 supports Google Chrome Version 48 and above.
Encryption of Self-Signed Certificates
SocialMiner 11.5 supports creation of self-signed SHA-2 certificates through the Cisco Unified OS Administration Web interface. As SHA-1 has been proved to be susceptible to collision and preimage attacks, hence with a stronger hashing algorithm such as, SHA-256 is supported to enhance the security.
Note |
If you upgrade from previous versions of SocialMiner, we advise you to regenerate self-signed certificates to use SHA-256. For new installation users, SocialMiner uses SHA-256 by default as a signing algorithm. |
ESXi 6.0 Support
SocialMiner Release 11.5 supports ESXi 6.0 Update 2 and above.
Note |
Use the OVA template Cisco_SocialMiner_v11.5_VMv9.ova for the fresh installation of SocialMiner Release 11.5(1). |