Unified CCE Administration Applications
Unified CCE Administration is a web-based user interface that contains multiple applications used to manage agents, calls, bulk jobs, and settings.
This section provides a brief description of each application. For detailed information about each application, see the online help that accompanies it.
Agent Administration Applications
You can use the agent applications to configure the following:
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Agents
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Attributes
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Desk settings
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Reason codes
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Skill groups
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Teams
Call Administration Applications
You can use the call applications to configure the following:
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Bucket intervals
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Call types
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Dialed numbers
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Expanded call variables
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Network VRU scripts
Bulk Job Administration Applications
You can use bulk jobs to create and edit multiple individual agent and dialed number records in a single operation, based on the data specified in a content file.
Settings Administration Applications
You can use the settings applications to configure deployment and agent trace settings.