Cisco Finesse 12.0(1)

데이터 시트

• Cisco Finesse 12.5 Data Sheet 28-Jan-2020
• Cisco Finesse 12.0 Data Sheet 18-Jan-2019

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

• End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1 11-Jan-2019

현장 알림

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended 30-Mar-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended 12-Dec-2018
• Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended 06-Dec-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017

보안 권고, 응답 및 알림

최신

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Cisco Finesse and Cisco Virtualized Voice Browser OpenSocial Gadget Editor Vulnerabilities 13-Jan-2021
• Cisco Finesse Cross-Site Scripting Vulnerability 04-May-2020
• Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability 03-May-2020
• Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
• Multiple Vulnerabilities in Cisco Finesse 18-Jul-2018
• Cisco Finesse Reflected Cross-Site Scripting Vulnerability 02-Aug-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Cisco Finesse Cross-Site Request Forgery Vulnerability 12-Oct-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016

릴리스 정보

Cisco Finesse 12.0(1)

• Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

문서 로드맵

Cisco Finesse 12.0(1)

• Cisco Finesse Documentation Guide, Release 12.0(1) 11-Jan-2019

라이선싱 정보

• Open Source Used In Cisco Finesse Release 12.0(1) 12-Jan-2019 (PDF - 10 MB)
• Open Source Used In Cisco Finesse Release 11.6(1) 22-Mar-2019 (PDF - 8 MB)
• Open Source Used in Cisco Finesse Release 11.5(1) 23-Aug-2016 (PDF - 9 MB)
• Open Source Used in Cisco Finesse Release 11.0(1) 26-Aug-2015 (PDF - 7 MB)
• Open Source Used in Cisco Finesse Release 10.5(1) 16-Jun-2020 (PDF - 4 MB)
• Open Source Used in Cisco Finesse Release 10.0(1) 16-Jun-2020 (PDF - 4 MB)
• Open Source Used in Cisco Finesse Release 9.1(1) 10-Jan-2013 (PDF - 1 MB)

기술 참조

Cisco Finesse 12.0(1)

• Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 13-Sep-2019 (XLSX - 95 KB)
• Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) 24-Jan-2019 (XLSX - 43 KB)

설계 가이드

Cisco Finesse 12.0(1)

• Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

설치 및 업그레이드 가이드

Cisco Finesse 12.0(1)

• Cisco Finesse Installation and Upgrade Guide, Release 12.0(1) 20-Dec-2018

컨피그레이션 예시 및 기술 노트

• Cisco Finesse 12.6 ES 02에 대한 VPN-Less 액세스를 위한 Nginx Reverse Proxy 구성 10-Nov-2021
• Cisco Finesse에서 SNMP 트랩 구성 29-Jul-2020
• Cisco VOS(Voice Operating System)의 CLI를 통해 CA 서명 인증서 구성 01-Dec-2016
• Finesse 12.0 에이전트를 에이전트 채팅으로 구성 21-Mar-2021
• Finesse로 자동 응답 구성 11-Apr-2016
• Finesse에서 수신 통화에 대한 선택적 기반 워크플로 구성 14-Sep-2017
• PCCE 10.5에서 Precision 큐 Live Data 가젯을 구성하는 방법 02-Mar-2017
• Unified CCE 솔루션: 서드파티 CA 인증서 가져오기 및 업로드 절차(버전 11.x) 20-Sep-2016
• WFO-QM(Calabrio)에서 녹음 내용의 메타데이터 태깅을 위한 Finesse 워크플로 구성 12-Mar-2015

컨피그레이션 가이드

Cisco Finesse 12.0(1)

• Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

최종 사용자 가이드

Cisco Finesse 12.0(1)

• Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

유지 관리 및 운영 가이드

Cisco Finesse 12.0(1)

• Cisco Finesse Administration Guide, Release 12.0(1) 02-Jul-2020

Support FAQ

• Error "Unable to Silent Monitor at this time (CTIError=Generic Error)" Occurs in Finesse Silent Monitoring 05-Jun-2017

문제 해결 기술 노트

최신

• UCCX Finesse 아키텍처 심층 분석 01-Feb-2024
• Finesse에 대한 WebSocket 연결 이해 01-Feb-2024
• Finesse 사용자 지정 또는 새 가젯 문제 해결 24-May-2022
• Finesse Agent Desktop에서 WxM 가젯 로드 실패 문제 해결 08-Dec-2021
• Finesse와 CTI 서버 간 보안 통신 구성 15-Jun-2021
• Finesse 타사 클라이언트와 SSO 통합 11-Jun-2020
• SSO 모드에서 Finesse와 타사 가젯 통합 29-Jul-2019
• CA 서명 서버에서 호스트되는 가젯에 대한 Finesse 오류 "SSLPeerUnverifiedException" 트러블슈팅 15-Jul-2019
• Finesse Desktop 및 FIPPA에 대한 UCCX 맞춤형 통화 변수 레이아웃 구성 25-Mar-2019
• Finesse, VB 및 UCCX에서 RTMT 인증서 오류 문제 해결 07-Nov-2018
• Finesse 에이전트/수퍼바이저 큐/직무 그룹 통계 업데이트 문제 24-Jul-2018
• Finesse Mobile Agent 문제 해결 18-Jan-2018
• Troubleshoot Cisco Finesse Desktop Persistent Logging Problem 10-Jan-2018
• Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer 07-Nov-2017
• Troubleshoot Finesse Agent State Change Delayed 14-Sep-2017