Cisco Enterprise Chat and Email

Avisos de segurança

Consultorias, respostas e avisos de segurança

• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 03-Apr-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 16-Oct-2023
• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 18-May-2022
• Cisco Enterprise Chat and Email Vulnerabilities 12-Jan-2022
• Cisco Enterprise Chat and Email Attachment Download Vulnerability 19-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 05-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities 06-Mar-2019

Field Notices

• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020

Referência

Informação

• Cisco Enterprise Chat and Email 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

Projeto

Guias de Desenho

• Cisco Enterprise Chat and Email

  • Enterprise Chat and Email Design Guide, Release 11.5(1) 20-Sep-2016 (PDF - 513 KB)
  • System Requirements for Enterprise Chat and Email, Release 11.5(1) 20-Sep-2016 (PDF - 400 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Design Guide, Release 12.6(1) ES8 (For UCCE and PCCE) 30-May-2024 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 390 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Design Guide, Release 12.0(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.0(1) (For UCCE and PCCE) 16-May-2019 (PDF - 400 KB)

Instalação e atualização

Guias de Instalação e Atualização

• Cisco Enterprise Chat and Email

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 11.5(1) 01-Sep-2017 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 11.5(1) 31-Aug-2017 (PDF - 2 MB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.6(1) 12-Sep-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.6(1) 12-Sep-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2023 (PDF - 5 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.5(1) 09-Mar-2023 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.5(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 570 KB)
  • Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 569 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.0(1) 09-Mar-2023 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.0(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.0(1) 15-Jul-2022 (PDF - 768 KB)

Notas Técnicas de Instalação e Atualização

• Configurar o Balanceador de Carga da Comunidade pfSense para ECE 24-Feb-2024

Configuração

Guias de Programação

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 21-Mar-2023 (PDF - 628 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 31-Oct-2022 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 19-Apr-2023 (PDF - 813 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.5(1) 22-Jan-2020 (PDF - 485 KB)
  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 587 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 885 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 486 KB)

Notas Técnicas e Exemplos de Configuração

• Applicable to Multiple Releases

  • Solucionar problemas de autenticação ECE OAUTH2 com o Office 365 13-Dec-2022

• Cisco Enterprise Chat and Email 12.6(1)

  • Configurar e Solucionar Problemas de SSO para Agentes e Administrador de Partição no ECE 14-Feb-2024
• Configurar variáveis de bate-papo personalizadas para o bate-papo ECE 25-Jul-2019
• Solução de problemas de análise de log do gateway periférico para bate-papo corporativo e e-mail - fluxo de trabalho de bate-papo 19-Jul-2019
• Configurar o bate-papo e e-mail corporativo (ECE) Links e respostas rápidas 06-Dec-2018

Manutenção e operação

Guias de Manutenção e Funcionamento

• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 12.6(1) ES9 (For UCCE and PCCE) 09-Sep-2024 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.6(1) ES9 (For UCCE and PCCE) 05-Sep-2024 (PDF - 4 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.6(1) ES8 (For UCCE and PCCE) 23-Jul-2024 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.0(1) (For UCCE) 01-May-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.5(1) (For UCCE) 05-Jan-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.0(1) ES6 (For PCCE) 27-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.0(1) ES6 (For UCCE) 27-Oct-2022 (PDF - 747 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.5(1) ES3 (For PCCE) 26-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.5(1) ES3 (For UCCE) 26-Oct-2022 (PDF - 757 KB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.6(1) (For UCCE and PCCE) 11-May-2021 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.5(1) ES1 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide, Release 12.5(1) ES1 (For PCCE) 17-Jul-2020 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Routing and Workflows, Release 12.5(1) (For UCCE) 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.5(1) (For UCCE) 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.0(1) ES1 (For UCCE) 19-Mar-2020 (PDF - 1 MB)

Guias para o Usuário Final

• Cisco Enterprise Chat and Email

  • Enterprise Chat and Email Browser Settings Guide, Release 11.5(1) 09-Dec-2016 (PDF - 508 KB)
  • Enterprise Chat and Email Agent’s User Guide, Release 11.5(1) 09-Dec-2016 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 11.5(1) 08-Dec-2016 (PDF - 618 KB)

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 12.6(1) (For UCCE and PCCE) 23-Jul-2024 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.6(1) ES8 (For UCCE and PCCE) 30-May-2024 (PDF - 674 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.5(1) (For UCCE and PCCE) 26-Oct-2022 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.5(1) (For UCCE and PCCE) 30-Mar-2022 (PDF - 666 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.5(1) (For UCCE) 22-Jan-2020 (PDF - 579 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.0(1) (For UCCE and PCCE) 15-Feb-2019 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.0(1) (For UCCE and PCCE) 07-Jan-2019 (PDF - 700 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.0(1) (For UCCE) 07-Jan-2019 (PDF - 516 KB)

Notas Técnicas de Manutenção e Funcionamento

• Solucionar problemas de pico de CPU ECE SQL com a instalação do SQL 2014 Standard 07-Feb-2020

Solução de Problemas

Notas Técnicas de Troubleshooting

• Applicable to Multiple Releases

  • Integrar ECE com PCCE na versão 12.0 e superior 30-Jul-2020
• Solucionar problemas de e-mails que vão para a fila de exceções padrão no ECE 12-Aug-2024
• Solucione problemas de cabeçalho personalizado com o Cisco ECE 23-Oct-2020
• Configurar Java para erro de fluxo de trabalho de e-mail e bate-papo (ECE) 21-Oct-2020
• Instalação inicial da configuração de HA do Agente ECE 400 14-Aug-2020
• Solucionar problemas de PCCE 12.x SPOG não renderizando o gadget ECE 24-Jul-2020
• Solucione problemas do código de erro HTTP 500 ao acessar a pasta do ponto de entrada na configuração da Web ECE 22-Jul-2020
• Falha ao solucionar problemas de bate-papo de rota ECE para agente 19-Jul-2020
• Identificar e Solucionar Problemas de Configuração do Servidor Web do IIS em Bate-papo e Email Corporativo 09-Mar-2020
• Solucionar problemas de logon e disponibilidade de agentes no bate-papo e no e-mail corporativos 09-Mar-2020
• Troubleshooting de Falha de Atualização ECE de 11.5 para 11.6 21-Oct-2019