Cisco Unified IP 互动式语音响应 (IVR)

产品手册和产品信息

产品手册

• Cisco Unified IP Interactive Voice Response 产品资料 29-Jul-2018
• Cisco Unified IP Interactive Voice Response Data Sheet 07-Aug-2017

生命周期终止和销售终止通知

• Cisco Unified IP Interactive Voice Response 12.0

  • End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 12.0 20-Jul-2020

• Cisco IPIVR 10.x

  • End-of-Sale and End-of-Life Announcement for the Cisco Cisco Unified IPIVR Upgrades and Spares 02-May-2019
  • End-of-Sale and End-of-Life Announcement for the Cisco IPIVR 10.x 10-Jul-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021

安全公告

安全公告、响应和通知

• Cisco Unified Customer Voice Portal Information Disclosure Vulnerability 01-Jul-2020
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011

问题信息通告（Field Notice）

• Applicable to Multiple Releases

  • Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
  • Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 26-Jun-2020
  • Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• Cisco Unified IP Interactive Voice Response (IVR) 12.5(1)

  • Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended 08-Jun-2022

• 思科统一 IP 互动式语音响应 (IVR) 11.6(2)

  • Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022

• 思科统一 IP 互动式语音响应 (IVR) 11.0(1)

  • Field Notice: FN - 64240 - Unified Contact Center Express (UCCX) LiveData Stabilization Enhancements - Software Upgrade Recommended 13-Oct-2017
• Field Notice: Upgrade recommended for Cisco Emergency Responder to 1.1(3) to mitigate security issue 17-Jul-2003

配置

配置示例和技术说明

• 带有 IVR 的 VoIP 17-Jan-2007

故障排除

Support FAQ

• Cisco Unified IP Interactive Voice Response (IVR) 12.5(1)

  • 了解对使用CentOS的联系中心组件的支持 30-Apr-2024
• IPCC Express IP/IVR 常见问题 14-Dec-2011

故障排除技术说明

• Troubleshoot Silent Call Due to Absent Audio File 19-Aug-2022
• IP IVR负荷平衡-转换路由到VRU节点 22-Oct-2018
• IP IVR从ICM路由呼叫失败-脚本名问题 08-Apr-2014
• IVR转换路由的推荐的跟踪级别 03-Oct-2008
• 设置，观察和收集Cisco IPCC Express跟踪 30-Nov-2005