Cisco Outbound Option

資料表和產品資訊

產品停產與終止銷售通知

• End-of-Sale and End-of-Life Announcement for the Cisco Outbound Option for Avaya in Cisco Unified Intelligent Contact Management Enterprise and Hosted Releases 7.0, 7.1, 7.2 26-Mar-2008

資料表

• Cisco Outbound Option 12-Feb-2008

資安公告

佈告欄

• Cisco Response to UK Ofcom Regulations 2003 (including 2008 and 2010 revisions) Product Bulletin 25-Apr-2017

安全建議、回應和注意事項

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

欄位聲明

• Field Notice: FN - 63510 - Cisco Unified CCE Outbound Option: SIP Dialer Instability Due to Certain Gateway Messages - Patch Recommended 06-Apr-2012
• Field Notice: FN - 62853 - IP Contact Center (IPCC) Enterprise and Hosted Products Interactive Voice Response (IVR) Inbound and Outbound Call Problems 25-Jul-2007

安裝與升級

安裝和升級指南

• Outbound Option Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.5(1) 24-Sep-2012 (PDF - 6 MB)

設定

配置示例和技術筆記

• UCCE出站選項高可用性配置和故障排除 — 快速參考 30-Jul-2019
• 配置PCCE出站選項 — 在傳輸到SIP代理時禁用回鈴 30-May-2017
• SIP出站撥號器為每個活動配置使用不同的呼叫者ID示例 03-Oct-2013
• IPCC Enterprise的IP撥號器故障 14-Jun-2005

維護與營運

終端用戶指南

• 思科輸出選項 10.0(1)

  • Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 10.0(1) 30-Nov-2021
  • Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 9.0(1) 10-Mar-2014

疑難排解

疑難排解技術筆記

• 啟用記錄器B上的失敗時排除出站HA選項故障 17-Jan-2018
• 設定和收集UCCE跟蹤日誌 03-Jan-2018
• SIP撥號器和MR PIM使用HB超時重置 09-Jul-2013
• 使用WinDump進程的UCCE出站撥號器崩潰 08-Jul-2013
• UCCE SIP撥號器無撥號音問題 06-Jun-2013
• 輸出選項：撥號器未按時啟動 29-May-2008
• 輸出選項：確定號碼是否顯示在Do-Not-Call清單中 25-Sep-2007
• Cisco Outbound Option Dialer未撥號時排除故障 31-Jul-2006