Cisco IP Phone 7800 Series

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco IP Phone 7800 Series through the RJ-9 port.

There is no minimum recommended firmware for the Cisco Headset 320 Series on the Cisco IP Phone 7800 Series.

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Table 1. Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

N/A

N/A

RJ-9

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

N/A

N/A

RJ-9

Cisco IP Phone 7861

N/A

N/A

RJ-9

The following table lists the available headset features on the Cisco IP Phone 7800 Series.

Table 2. Cisco Headset 320 Series Features

Feature

RJ-9

Answer and end calls

No

Hold/resume calls

No

Mute/unmute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 520 Series

The Cisco Headset 520 Series isn't compatible with the Cisco IP Phone 7800 Series.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco IP Phone 7800 Series through the RJ-9 port.

There is no minimum recommended firmware for the Cisco Headset 530 Series on the Cisco IP Phone 7800 Series.

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Table 3. Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

N/A

N/A

RJ-9

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

N/A

N/A

RJ-9

Cisco IP Phone 7861

N/A

N/A

RJ-9

The following table lists the available headset features on the Cisco IP Phone 7800 Series.

Table 4. Cisco Headset 530 Series Features

Feature

RJ-9

Answer and end calls

No

Hold/resume calls

No

Mute/unmute calls

No

Volume control

No

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 7800 Series with the Y-Cable included with the headset.


Important

The Cisco Headset 560 Series Multibase is incompatible with Cisco IP Phone 7800 Series phones using Power over Ethernet (PoE). Use the external power supply if you intend to connect the multibase.

The following table contains information on which phone firmware versions are compatible with the Cisco Headset 560 Series.

Not all phone release versions may be available at the same time. For latest product version availability, see individual product support pages at Support and Downloads.

Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later
Table 6. Cisco IP Phone 7800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 7811

N/A

N/A

N/A

Cisco IP Phone 7821

On-Premises Firmware 12.5(1)SR2 or later (call control only)

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Cisco IP Phone 7832

N/A

N/A

N/A

Cisco IP Phone 7841

On-Premises Firmware 12.5(1)SR2 or later (call control only)

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Cisco IP Phone 7861

On-Premises Firmware 12.5(1)SR2 or later (call control only)

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

The following table lists the available headset features on the Cisco IP Phone 7800 Series.

Table 7. Cisco Headset 560 Series Features

Feature

Y-Cable

Answer and end calls*

Yes

Hold/resume calls

Yes

Mute calls

Yes

Volume control

Yes

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 7800 Series.

Table 8. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

*—If you have Unified CM 11.5(1)SU6 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 720 Series

The Cisco Headset 720 Series isn't compatible with the Cisco IP Phone 7800 Series.

Cisco Headset 730

The Cisco Headset 730 isn't compatible with the Cisco IP Phone 7800 Series.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 isn't compatible with the Cisco IP Phone 7800 Series.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 isn't compatible with the Cisco IP Phone 7800 Series.

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 7800 Series Documentation

Find documentation specific to your language, phone model, and call control system on the product support page for the Cisco IP Phone 7800 Series.