About This Guide [Cisco WAN Access Performance Management System]

Table Of Contents

About This Guide

Objective

Who Should Use This Book

How This Book Is Organized

Related Documentation

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information

About This Guide

Objective

This guide explains how to use the Cisco WAN Access Performance Management System
(Cisco WAPMS) PAC (client) to:

•configure a database of your networks and to display and analyze performance data for those networks

•use each of the Client Toolsets

•communicate to the server

•perform several tasks that manage the database and the network monitoring devices

•use the Web Planning and Reporting Toolset from a Web Client.

Prior to reading this manual, you should read the Release Notes for Cisco WAN Access Performance Management System, 2.0 document. The Release Notes document provides information about known software and documentation problems and any last minute information about the Cisco WAPMS software not available when this guide was produced.

Who Should Use This Book

This guide is intended for Wide Area Network (WAN) administrators and management professionals who perform WAN configuration and/or WAN performance monitoring and analysis.

The WAN management professional is expected to have background knowledge in one or more of the following WAN access technologies: Frame Relay, ATM, HDLC, IP/Internet, DSL, and VPN. You are also are assumed to have a working knowledge of Structured Query Language (SQL) and Microsoft SQL Server systems.

You should also have a basic understanding of network design, operation, and terminology, as well as familiarity with your own network configurations. You also must have a basic familiarity with Web browsers.

How This Book Is Organized

This manual is organized as follows:

"Overview," provides an overview of the Cisco WAPMS system architecture components, how Cisco WAPMS is deployed in subscriber and service provider network models, and how data is collected and what types of data are collected by the network performance database.

"Using the PAC," describes the Platform Applicable Client (PAC) Toolsets and the basics of operating the PAC.

"Network Configuration," describes the Network Configuration Toolset which is used to set up specific wide area network (WAN) elements for the active domain.

"Performance Monitoring," describes how to use the Performance Monitoring Toolset to monitor network performance events.

"Event Processor," describes how to use the Event Processor to display events configured in ASEs through Performance Monitoring.

"Troubleshooting," describes how to use the Troubleshooting Toolset to analyze network performance on every access line, access channel, and circuit in your network.

"Traffic Capture," describes how to use the Traffic Capture Toolset to capture and analyze packet traces on a targeted access line.

"Conversations," describes how to use the Conversations Toolset to help you manage your network IP utilization and performance by displaying hosts responsible for heavy use of the network.

"Planning and Reporting," describes how to use the Planning and Reporting Toolset to generate reports that help you analyze daily and monthly network performance and usage.

"Domain Functions," describes the domain-wide management options available in the PAC.

"Frequently Asked Questions," covers frequently asked questions (FAQs) that may come up when running the PAC software.

"PAC Menu Options," defines the menu items in the PAC and the Web Planning and Reporting applications.

"Encapsulation Protocols," describes how to set the ASE's encapsulation protocol to analyze network layer protocols.

"Supported Network and Internet Protocols," provides additional information on network layer and Internet layer protocols supported by Cisco WAPMS.

"ASE Models and Features," provides information about ASE models, features and functions.

"Network Events," describes probable causes and recommended courses of action for network events that can be reported by the ASE and displayed in the PAC Event Processor window.

"Supported Standards," describes the Simple Network Management Protocol (SNMP) platforms or methods to which it complies.

A Glossary and Index are also provided.

Note You can access a comprehensive list of internetworking acronyms and terms at: http://www.cisco.com/univercd/cc/td/doc/cisintwk/ita/index.htm.

Related Documentation

The following documents are companion documents to this Client User Guide and comprise the
Cisco WAPMS documentation set:

•Documentation Guide for Cisco WAN Access Performance Management System, 2.0

•Release Notes for Cisco WAN Access Performance Management System, 2.0

•Cisco WAN Access Performance Management System Installation and Configuration Guide, 2.0

•Cisco WAN Access Performance Management System User Guide, 2.0

•Cisco WAN Access Performance Management System System Administration Guide, 2.0

Note All Cisco WAPMS documents can be found online on the Cisco Documentation CD, as well as, at the Cisco Connection Online (CCO) URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/index.htm.

See the "Obtaining Documentation" for detailed information about the Cisco Documentation CD and the Cisco Connection Online website.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order monthly or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.

•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.

•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

•Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html



	Table Of Contents About This Guide Objective Who Should Use This Book How This Book Is Organized Related Documentation Obtaining Documentation Cisco.com Documentation CD-ROM Ordering Documentation Documentation Feedback Obtaining Technical Assistance Cisco.com Technical Assistance Center Cisco TAC Website Cisco TAC Escalation Center Obtaining Additional Publications and Information About This Guide Objective This guide explains how to use the Cisco WAN Access Performance Management System (Cisco WAPMS) PAC (client) to: •configure a database of your networks and to display and analyze performance data for those networks •use each of the Client Toolsets •communicate to the server •perform several tasks that manage the database and the network monitoring devices •use the Web Planning and Reporting Toolset from a Web Client. Prior to reading this manual, you should read the Release Notes for Cisco WAN Access Performance Management System, 2.0 document. The Release Notes document provides information about known software and documentation problems and any last minute information about the Cisco WAPMS software not available when this guide was produced. Who Should Use This Book This guide is intended for Wide Area Network (WAN) administrators and management professionals who perform WAN configuration and/or WAN performance monitoring and analysis. The WAN management professional is expected to have background knowledge in one or more of the following WAN access technologies: Frame Relay, ATM, HDLC, IP/Internet, DSL, and VPN. You are also are assumed to have a working knowledge of Structured Query Language (SQL) and Microsoft SQL Server systems. You should also have a basic understanding of network design, operation, and terminology, as well as familiarity with your own network configurations. You also must have a basic familiarity with Web browsers. How This Book Is Organized This manual is organized as follows: "Overview," provides an overview of the Cisco WAPMS system architecture components, how Cisco WAPMS is deployed in subscriber and service provider network models, and how data is collected and what types of data are collected by the network performance database. "Using the PAC," describes the Platform Applicable Client (PAC) Toolsets and the basics of operating the PAC. "Network Configuration," describes the Network Configuration Toolset which is used to set up specific wide area network (WAN) elements for the active domain. "Performance Monitoring," describes how to use the Performance Monitoring Toolset to monitor network performance events. "Event Processor," describes how to use the Event Processor to display events configured in ASEs through Performance Monitoring. "Troubleshooting," describes how to use the Troubleshooting Toolset to analyze network performance on every access line, access channel, and circuit in your network. "Traffic Capture," describes how to use the Traffic Capture Toolset to capture and analyze packet traces on a targeted access line. "Conversations," describes how to use the Conversations Toolset to help you manage your network IP utilization and performance by displaying hosts responsible for heavy use of the network. "Planning and Reporting," describes how to use the Planning and Reporting Toolset to generate reports that help you analyze daily and monthly network performance and usage. "Domain Functions," describes the domain-wide management options available in the PAC. "Frequently Asked Questions," covers frequently asked questions (FAQs) that may come up when running the PAC software. "PAC Menu Options," defines the menu items in the PAC and the Web Planning and Reporting applications. "Encapsulation Protocols," describes how to set the ASE's encapsulation protocol to analyze network layer protocols. "Supported Network and Internet Protocols," provides additional information on network layer and Internet layer protocols supported by Cisco WAPMS. "ASE Models and Features," provides information about ASE models, features and functions. "Network Events," describes probable causes and recommended courses of action for network events that can be reported by the ASE and displayed in the PAC Event Processor window. "Supported Standards," describes the Simple Network Management Protocol (SNMP) platforms or methods to which it complies. A Glossary and Index are also provided. Note You can access a comprehensive list of internetworking acronyms and terms at: http://www.cisco.com/univercd/cc/td/doc/cisintwk/ita/index.htm. Related Documentation The following documents are companion documents to this Client User Guide and comprise the Cisco WAPMS documentation set: •Documentation Guide for Cisco WAN Access Performance Management System, 2.0 •Release Notes for Cisco WAN Access Performance Management System, 2.0 •Cisco WAN Access Performance Management System Installation and Configuration Guide, 2.0 •Cisco WAN Access Performance Management System User Guide, 2.0 •Cisco WAN Access Performance Management System System Administration Guide, 2.0 Note All Cisco WAPMS documents can be found online on the Cisco Documentation CD, as well as, at the Cisco Connection Online (CCO) URL: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/index.htm. See the "Obtaining Documentation" for detailed information about the Cisco Documentation CD and the Cisco Connection Online website. Obtaining Documentation Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems. Cisco.com You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription. Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html All users can order monthly or quarterly subscriptions through the online Subscription Store: http://www.cisco.com/go/subscription Ordering Documentation You can find instructions for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in these ways: •Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace: http://www.cisco.com/en/US/partner/ordering/index.shtml •Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387). Documentation Feedback You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page. You can e-mail your comments to bug-doc@cisco.com. You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Obtaining Technical Assistance Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities. Cisco.com Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. Cisco.com provides a broad range of features and services to help you with these tasks: •Streamline business processes and improve productivity •Resolve technical issues with online support •Download and test software packages •Order Cisco learning materials and merchandise •Register for online skill assessment, training, and certification programs To obtain customized information and service, you can self-register on Cisco.com at this URL: http://tools.cisco.com/RPF/register/register.do Technical Assistance Center The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable. We categorize Cisco TAC inquiries according to urgency: •Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations. •Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels. •Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. •Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Cisco TAC Website The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL: http://www.cisco.com/tac All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register: http://tools.cisco.com/RPF/register/register.do If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL: http://www.cisco.com/tac/caseopen If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files. Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. •The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html •Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL: http://www.ciscopress.com •Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/go/packet •iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL: http://www.cisco.com/go/iqmagazine •Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html •Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
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