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Cisco CallManager System Guide, Release 3.3(3)
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Index
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Preface
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Introduction
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Cisco IP Telephony Overview
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System Configuration Overview
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System-Level Configuration Settings
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Clustering
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Redundancy
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Call Admission Control
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Cisco TFTP
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Device Support
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Services
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Auto-Registration
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Partitions and Calling Search Spaces
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Understanding Route Plans
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Understanding the LDAP Directory
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Managing User Directory Information
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Media Resource Management
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Conference Bridges
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Transcoders
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Music On Hold
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Media Termination Points
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Cisco Catalyst DSP Resources for Transcoding and Conferencing
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Voice Mail Connectivity to Cisco CallManager
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SMDI Voice Mail Integration
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Cisco Unity Messaging Integration
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Cisco uOne Voice Messaging Integration
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Cisco DPA Integration
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Call Park
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Call Pickup and Group Call Pickup
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Cisco IP Phone Services
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Cisco CallManager Extension Mobility and Phone Login Features
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Cisco CallManager Attendant Console
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Custom Phone Rings
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Cisco IP Manager Assistant
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Understanding Voice Gateways
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Cisco IP Phones
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Computer Telephony Integration
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Cisco ATA 186
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Administrative Tools Overview
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Administrative Accounts and Passwords
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Feedback
Table Of Contents
Media Resource Group and Media Resource Group List Configuration Checklist
Requirements and System Limits
Where to Find More Information
Media Resource Management
Cisco IP telephony functionality requires the use of media resources. Media resources provide services such as transcoding, conferencing, music on hold, and media termination. In previous releases, these resources were accessible only to the local Cisco CallManager with which the media resources registered but not available to all Cisco CallManagers within the cluster. The media resource manager allows all Cisco CallManagers within the cluster to share these media resources.
The media resource manager enhances Cisco CallManager features by making Cisco CallManager more readily able to deploy media termination point, transcoding, conferencing, and music on hold services. Distribution throughout the cluster uses resources to their full potential, making them more efficient and more economical.
This chapter covers the following topics:
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Understanding Media Resources
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Understanding Media Resources
Media resource management provides access to media resources for all Cisco CallManagers in a cluster. Every Cisco CallManager contains a software component called a media resource manager. The media resource manager locates the media resource that is necessary to connect media streams to complete a feature.
The media resource manager manages the following media resource types:
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The following reasons explain why resources are shared:
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Initialization of the Cisco CallManager creates a media resource manager. Each media termination point, music on hold, transcoder, and conference bridge device that is defined in the database registers with the media resource manager. The media resource manager obtains a list of provisioned devices from the database and constructs and maintains a table to track these resources. The media resource manager uses this table to validate registered devices. The media resource manager keeps track of the total devices that are available in the system, while also tracking the devices that have available resources.
When a media device registers, Cisco CallManager creates a controller to control this device. After the device is validated, the system advertises its resources throughout the cluster. This mechanism allows the resource to be shared throughout the cluster.
Resource reservation takes place based on search criteria. The given criteria provide the resource type and the media resource group list. When the Cisco CallManager no longer needs the resource, resource deallocation occurs. Cisco CallManager updates and synchronizes the resource table after each allocation and deallocation.
The media resource manager interfaces with the following major components:
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Call Control
Call control software component performs call processing, including setup and tear down of connections. Call control interacts with the feature layer to provide services like transfer, hold, conference, and so forth. Call control interfaces with the media resource manager when it needs to locate a resource to set up conference call and music on hold features.
Media Control
Media control software component manages the creation and teardown of media streams for the endpoint. Whenever a request for media to be connected between devices is received, depending on the type of endpoint, media control sets up the proper interface to establish a stream.
The media layer interfaces with the media resource manager when it needs to locate a resource to set up a media termination point or transcoding.
Media Termination Point Control
Media termination point (MTP) provides the capability to bridge an incoming H.245 stream to an outgoing H.245 stream. Media termination point maintains an H.245 session with an H.323 endpoint when the streaming from its connected endpoint stops. Media termination point currently supports only codec G.711. Media termination point can also transcode G.711 a-law to mu-law.
For each media termination point device that is registered with Cisco CallManager, Cisco CallManager creates a media termination point control process. This media termination point control process registers with the device manager when it initializes. The device manager advertises the availability of the media termination point control processes throughout the cluster.
Unicast Bridge Control
A unicast bridge (CFB) provides the capability to mix a set of incoming unicast streams into a set of composite output streams. Unicast bridge provides resources to implement ad hoc and meet-me conferencing in the Cisco CallManager.
For each unicast bridge device that is registered with Cisco CallManager, Cisco CallManager creates a unicast control process. This unicast control process registers with the device manager when it initializes. The device manager advertises the availability of unicast stream resources throughout the cluster.
Music On Hold Control
Music on hold (MOH) provides the capability to redirect a party on hold to an audio server. For each music on hold server device that is registered with Cisco CallManager, Cisco CallManager creates a music on hold control process. This music on hold control process registers with the device manager when it initializes. The device manager advertises the availability of music on hold resources throughout the cluster. Music on hold supports both unicast and multicast audio sources.
Media Resource Groups
Cisco CallManager media resource groups and media resource group lists provide a way to manage resources within a cluster. Use these resources for conferencing, transcoding, media termination, and music on hold.
Media resource groups define logical groupings of media servers. You can associate a media resource group with a geographical location or a site as desired. You can also form media resource groups to control the usage of servers or the type of service (unicast or multicast) that is desired.
After media resources are configured, if no media resource groups are defined, all media resources belong to the default group, and, as such, all media resources are available to all Cisco CallManagers within a given cluster.
The following rules govern selection of a resource from a media resource group in a media resource group list:
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Example
The default media resource group for a Cisco CallManager comprises the following media resources: MOH1, MTP1, XCODE1, XCODE2, XCODE3. For calls that require a transcoder, this Cisco CallManager distributes the load evenly among the transcoders in its default media resource group. The following allocation order occurs for incoming calls that require transcoders:
Call 1 - XCODE1Call 2 - XCODE2Call 3 - XCODE3Call 4 - XCODE1Call 5 - XCODE2Call 6 - XCODE3Call 7 - XCODE1Media Resource Group Lists
Media resource group lists specify a list of prioritized media resource groups. An application can select required media resources from among the available resources according to the priority order that is defined in the media resource group list. Media resource group lists, which are associated with devices, provide media resource group redundancy.
The following rules govern selection of media resource group lists:
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Example of Using Media Resource Group List to Group Resources by Type
Assign all resources to three media resource groups as listed:
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Create a media resource group list called RESOURCE_LIST and assign the media resource groups in this order: SoftwareGroup, HardwareGroup, MusicGroup.
Result: With this arrangement, when a conference is needed, Cisco CallManager allocates the software conference resource first; the hardware conference does not get used until all software conference resources are exhausted.
Example of Using Media Resource Group List to Group Resources by Location
Assign resources to four media resource groups as listed:
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Cisco CallManagers are designated as CM1 and CM2.
Create a DALLAS_LIST media resource group list and assign media resource groups in this order: DallasSoftware, DallasHardware, SanJoseSoftware, SanJoseHardware
Create a SANJOSE_LIST media resource group list and assign media resource groups in this order: SanJoseSoftware, SanJoseHardware, DallasSoftware, DallasHardware.
Assign a phone in Dallas CM1 to use DALLAS_LIST and a phone in San Jose CM2 to use SANJOSE_LIST.
Result: With this arrangement, phones in CM1 use the DALLAS_LIST resources before using the SANJOSE_LIST resources.
Example of Using Media Resource Group List to Restrict Access to Conference Resources
Assign all resources to four groups as listed, leaving no resources in the default group:
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Create a media resource group list that is called NO_CONF_LIST and assign media resource groups in this order: MtpGroup, XcodeGroup, MusicGroup.
In the device configuration, assign the NO_CONF_LIST as the device media resource group list.
Result: The device cannot use conference resources. This means that only media termination point, transcoder, and music resources are available to the device.
Media Resource Group and Media Resource Group List Configuration Checklist
Table 16-1 provides a checklist to configure media resource groups and media resource group lists.
Table 16-1 Media Resource Group/Media Resource Group List Configuration Checklist
Step 1
Create a media resource group.
Media Resource Group Configuration, Cisco CallManager Administration Guide
Step 2
Assign device to the media resource group. (Order has no significance.)
Media Resource Group Configuration, Cisco CallManager Administration Guide
Step 3
Create a media resource group list. (Order has significance.)
Media Resource Group List Configuration, Cisco CallManager Administration Guide
Step 4
Assign a media resource group to a media resource group list.
Media Resource Group List Configuration, Cisco CallManager Administration Guide
Step 5
Assign a media resource group list to a device or device pool.
Device Defaults Configuration, Cisco CallManager Administration Guide
Device Pool Configuration, Cisco CallManager Administration Guide
Requirements and System Limits
The following lists detail the limits that apply to the various media resources.
Media Termination Point Limits
For media termination points, the following limits apply:
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Software Conference Limits
For software conferences, the following limits apply:
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Transcoder Limits
For transcoders that are Cisco Catalyst 6000-based, 48 streams register and provide up to 24 transcoding resources.
Hardware Conference Limits
For hardware conferences that use Cisco Catalyst 6000 hardware, 32 streams register, so the hardware conference media resource can handle 32 users in a single conference or up to 10 conferencing resources with three users per conference.
Music On Hold Server Limits
For music on hold media resources, the following limits apply:
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The "Music On Hold" chapter in the Cisco CallManager Features and Services Guide covers further music on hold details.
Monitoring Media Resources
Counters in the Performance Monitor software that is supplied with Windows2000 monitor media resource usage. Cisco CallManager statistics include these counters. Counters track the following media resource devices:
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Monitoring Media Termination Point Resources
The following counters monitor media termination point resources:
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Monitoring Transcoder Resources
The following counters monitor transcoder resources:
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Monitoring Software Conference Resources
The following counters monitor software conference resources:
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Monitoring Hardware Conference Resources
The following counters monitor hardware conference resources:
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Monitoring MOH Resources
The following PerfMon counters monitor MOH resources:
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The "Music On Hold" section in the Cisco CallManager Features and Services Guide discusses MOH-related counters.
Where to Find More Information
Additional Cisco Documentation
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