Table Of Contents

Route List Configuration

Finding Route Lists

Adding a Route List

Adding Route Groups to a Route List

Removing Route Groups from a Route List

Changing the Order of Route Groups in a Route List

Deleting a Route List

Route List Configuration

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A route list associates a set of route groups in a specified priority order. A route list then associates with one or more route patterns and determines the order in which those route groups are accessed. The order controls the progress of the search for available devices for outgoing calls.

Beginning with Release 4.1 of Cisco CallManager, a route list can contain only route groups.

Each route list should have at least one route group. Each route group includes at least one device, such as a gateway, that is available. Based on device type, Cisco CallManager can choose some, or all, ports as resources in each route group. Some devices, such as digital access, only allow you to choose all ports.

A Route Group can be added to any number of Route Lists.

Use the following topics to add or remove route lists or to add, remove, or change the order of route groups in a route list:

•Finding Route Lists

•Adding a Route List

•Adding Route Groups to a Route List

•Removing Route Groups from a Route List

•Changing the Order of Route Groups in a Route List

•Deleting a Route List

Finding Route Lists

Because you might have several route lists in your network, Cisco CallManager lets you use specific criteria to locate specific route lists. To locate route lists, use the following procedure.

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Note During your work in a browser session, Cisco CallManager Administration retains your route list search preferences. If you navigate to other menu items and return to this menu item, Cisco CallManager Administration retains your route list search preferences until you modify your search or close the browser.

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Procedure

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Step 1 Choose Route Plan > Route/Hunt > Route List.

The Find and List Route Lists window displays. Use the two drop-down list boxes to search for a route list.

Step 2 From the first Find Route Lists where drop-down list box, choose one of the following criteria:

•Route List Name

•Description

•Pattern/Pilot Number

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Note The criterion that you choose in this drop-down list box specifies how the list of route lists that your search generates will be sorted. For example, if you choose Description, the Description column will display as the left column of the results list.

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From the second Find Route Lists where drop-down list box, choose one of the following criteria:

•begins with

•contains

•ends with

•is exactly

Step 3 Specify the appropriate search text, if applicable, and click Find. You can also specify how many items per page to display.

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Note To find all route lists that are registered in the database, click Find without entering any search text.

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A list of discovered route lists displays by

•Route list name

•Description

•Status

•Enabled

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Note You can delete multiple route lists from the Find and List Route Lists window by checking the check boxes next to the appropriate route lists and clicking Delete Selected. You can delete all route lists in the window by checking the check box in the matching records title bar and clicking Delete Selected.

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Step 4 Click the route list from the list of records that matches your search criteria.

The window displays the route list that you choose.

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Related Topics

•Adding a Route List

•Adding Route Groups to a Route List

•Removing Route Groups from a Route List

•Changing the Order of Route Groups in a Route List

•Deleting a Route List

Adding a Route List

The following procedure describes how to add a route list.

Procedure

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Step 1 Choose Route Plan > Route/Hunt > Route List.

Step 2 Click Add a New Route List.

Step 3 In the Route List Name field, enter a name. The name can comprise up to 50 alphanumeric characters and can contain any combination of spaces, periods (.), hyphens (-), and underscore characters (_). Ensure that each route list name is unique to the route plan.

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Timesaver Use concise and descriptive names for your route lists. The CompanynameLocationCalltype format usually provides a sufficient level of detail and is short enough to enable you to quickly and easily identify a route list. For example, CiscoDallasMetro identifies a route list for toll-free, inter-local access transport area (LATA) calls from the Cisco office in Dallas.

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Cisco CallManager automatically inserts a description in the Description field. You can, however, edit this field.

Step 4 From the drop-down list box, choose a Cisco CallManager group.

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Note The Route List registers with the first Call Manager in the group which is its primary Cisco CallManager.

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Note If you choose a Cisco CallManager group that has only one Cisco CallManager configured, you receive the following warning:

WARNING! The selected Cisco CallManager Group has only one Cisco CallManager configured. For the control process to have redundancy protection, please select a Cisco CallManager Group with more than one Cisco CallManager.

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Step 5 To add this route list, click Insert.

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Note A popup message reminds you that you must add at least one route group to this route list for it to accept calls.

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The Route List Configuration window displays the newly added route list.

Step 6 By default, the system checks the Enable this Route List check box for the new route list.

If you want to disable this route list, uncheck this check box. A popup window explains that calls in progress are not affected, but this route list will not accept additional calls.

Step 7 Add at least one route group to the new route list.

To add a route group to this list, click Add Route Group and perform Step 4 through Step 8 of the "Adding Route Groups to a Route List" section.

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Note For called party and calling party transformation information, you can click on the Route Details for Route Groups link on the left side of the window. This action displays the Route Details Configuration window.

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Related Topics

•Finding Route Lists

•Adding Route Groups to a Route List

•Changing the Order of Route Groups in a Route List

•Removing Route Groups from a Route List

•Deleting a Route List

•Understanding Route Plans, Cisco CallManager System Guide

Adding Route Groups to a Route List

You can add route groups to a new route list or to an existing route list. Route groups can exist in one or more route lists. The following procedure describes adding a route group to an existing route list.

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Note You cannot add route groups that contain MGCP gateways that use the QSIG protocol (a QSIG route group) and route groups that contain gateways that use the H.323 protocol (H.323 route group) to the same route list. For more information, refer to the "Route Groups and Route Lists" section in the Cisco CallManager System Guide.

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Before You Begin

Before performing this procedure, you must build one or more route groups and add a route list.

Procedure

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Step 1 Choose Route Plan > Route/Hunt > Route List.

Step 2 Locate the route list to which you want to add route group. See the "Finding Route Lists" section.

Step 3 To add a route group, click Add Route Group.

The Route List Detail Configuration window displays.

Step 4 From the Route Group drop-down list box, choose a route group to add to the route list.

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Note If the route list contains a QSIG route group, H.323 route groups do not display in the drop-down list box. If the route group contains a H.323 route group, QSIG route groups do not display in the drop-down list box.

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Step 5 If you need to manipulate the calling party number on calls that are routed through this route group, set up the calling party transformations in the appropriate fields.

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Note For more information on calling party transformations, see the "Calling and Called Party Transformations" in the Cisco CallManager System Guide.

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Step 6 If you need to manipulate the dialed digits on calls that are routed through this route group, set up the called party transformations in the appropriate fields.

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Note For more information on called party transformations, see the "Called Party Number Transformations Settings" in the Cisco CallManager System Guide.

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Step 7 To add the route group, click Insert.

The route group details information appears in the Route List Details list on the left side of the window.

Step 8 To add more route groups to this list, click Add Route Group and repeat Step 3 through Step 7.

Step 9 When you finishing adding route groups to the route list, click Update.

Step 10 Click Reset for changes to take effect. When the popup windows display, click OK.

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Related Topics

•Adding a Route List

•Removing Route Groups from a Route List

•Changing the Order of Route Groups in a Route List

•Deleting a Route List

•Understanding Route Plans, Cisco CallManager System Guide

Removing Route Groups from a Route List

You can remove route groups from a new route list or from an existing route list. The following procedure describes removing a route group from an existing route list.

Procedure

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Step 1 Choose Route Plan > Route/Hunt > Route List in the menu bar.

Step 2 Locate the route list from which you want to remove a route group. See the "Finding Route Lists" section.

Step 3 From the Selected Groups list, choose a route group name.

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Note To select multiple route groups from the list, press the Shift key and click the desired route groups.

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Step 4 Click the down arrow below the Selected Groups list box to move the selected route group to the Removed Groups list.

Step 5 To remove the route group, click Update. If you click OK, when the window refreshes, the route group no longer appears in the route list.

Step 6 Click Reset for the changes to take effect. Click OK in response to the popup windows.

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Related Topics

•Finding Route Lists

•Adding a Route List

•Adding Route Groups to a Route List

•Changing the Order of Route Groups in a Route List

•Deleting a Route List

•Understanding Route Plans, Cisco CallManager System Guide

Changing the Order of Route Groups in a Route List

Cisco CallManager accesses route groups in the order in which they appear in the route list. The following procedure allows you to change the access order of route groups.

Procedure

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Step 1 Choose Route Plan > Route/Hunt > Route List.

Step 2 Locate the route list in which you want to change the order of a route group. See the "Finding Route Lists" section.

Step 3 From the Selected Groups list, choose a route group.

Step 4 To move the route group up or down in the list, select a route group, then click the up or down arrows on the right side of the list box.

Step 5 Click Update.

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Note For called party and calling party transformation information, click the route group icon or route group name in the Route List Details list at left. This action takes you to the Route List Detail Configuration window for the corresponding route group.

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Step 6 Click Reset for the changes to take effect. Click OK in response to the popup windows.

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Related Topics

•Finding Route Lists

•Adding a Route List

•Adding Route Groups to a Route List

•Removing Route Groups from a Route List

•Deleting a Route List

•Understanding Route Plans, Cisco CallManager System Guide

Deleting a Route List

The Cisco Call Manager associates a route list with a route pattern. You cannot delete a route list if it is associated with a route pattern. To find out which route patterns are using the route list, click the Dependency Records link from the Route List Configuration window. If dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-3.

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Tip To delete route groups and route patterns, first delete the route pattern; second, delete the route list; and finally, delete the route group.

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The following procedure describes how to delete a route list.

Procedure

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Step 1 Choose Route Plan > Route/Hunt > Route List.

Step 2 Locate the route list that you want to delete. See the "Finding Route Lists" section.

Step 3 Click Delete.

A dialog box displays to warn you that you cannot undo the deletion of a route list.

Step 4 To delete the route list, click OK or to cancel the action, click Cancel.

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Caution You cannot delete a route list if it is associated with one or more route patterns.

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Related Topics

•Finding Route Lists

•Adding a Route List

•Adding Route Groups to a Route List

•Changing the Order of Route Groups in a Route List

•Removing Route Groups from a Route List

•Understanding Route Plans, Cisco CallManager System Guide