Table Of Contents
Voice-Mail Profile Configuration
Finding Voice-Mail Profiles
Copying a Voice-Mail Profile
Deleting a Voice-Mail Profile
Configuring a Voice-Mail Profile
Voice-Mail Profile Configuration Settings
Voice-Mail Profile Configuration
The Voice Mail Profile Configuration window of Cisco CallManager Administration allows you to define any line-related voice-messaging information.
Note A voice mail-profile gets assigned to a directory number, not a device.
The following topics provide information on voice-mail profiles:
•Finding Voice-Mail Profiles
•Copying a Voice-Mail Profile
•Deleting a Voice-Mail Profile
•Configuring a Voice-Mail Profile
•Voice-Mail Profile Configuration Settings
•Voice Mail Connectivity to Cisco CallManager, Cisco CallManager System Guide
•Cisco Unity Configuration Checklist, Cisco CallManager System Guide
Finding Voice-Mail Profiles
Because you might have several voice-mail profiles in your network, Cisco CallManager lets you locate specific voice-mail profiles on the basis of specific criteria. Use the following procedure to locate voice-mail profiles.
Note During your work in a browser session, Cisco CallManager Administration retains your voice-mail profile search preferences. If you navigate to other menu items and return to this menu item, Cisco CallManager Administration retains your voice-mail profile search preferences until you modify your search or close the browser.
Procedure
Step 1 Choose Feature > Voice Mail > Voice Mail Profile.
The Find and List Voice Mail Profiles window displays.
Step 2 Choose the voice-mail profile criteria and click Find. To list all available voice-mail profiles, leave the criteria blank and click Find.
Related Topics
•Copying a Voice-Mail Profile
•Deleting a Voice-Mail Profile
•Configuring a Voice-Mail Profile
•Voice-Mail Profile Configuration Settings
•Voice Mail Connectivity to Cisco CallManager, Cisco CallManager System Guide
•Cisco Unity Configuration Checklist, Cisco CallManager System Guide
Copying a Voice-Mail Profile
To copy an existing voice-mail profile, use the following procedure.
Procedure
Step 1 To locate the voice-mail profile that you want to copy, follow the procedure on "Finding Voice-Mail Profiles" section.
Step 2 Click the copy icon next to the profile that you want to copy.
Step 3 To update the voice-mail profile configuration settings, see Table 50-1.
Step 4 Click Insert.
Related Topics
•Finding Voice-Mail Profiles
•Deleting a Voice-Mail Profile
•Configuring a Voice-Mail Profile
•Voice-Mail Profile Configuration Settings
•Voice Mail Connectivity to Cisco CallManager, Cisco CallManager System Guide
•Cisco Unity Configuration Checklist, Cisco CallManager System Guide
Deleting a Voice-Mail Profile
To delete a voice-mail profile, use the following procedure. You cannot delete the default profile or the No Voice Mail profile.
Before You Begin
You cannot delete a voice-mail profile that a directory number uses. To find out which directory numbers are using the voice-mail profile, click the Dependency Records link from the Voice Mail Profile Configuration window. If the dependency records are not enabled for the system, the dependency records summary window displays a message. For more information about dependency records, see the "Accessing Dependency Records" section on page A-3. If you try to delete a voice-mail profile that is in use, Cisco CallManager displays an error message. Before deleting a voice-mail profile that is currently in use, you must perform either or both of the following tasks:
•Assign a different voice-mail profile to any devices that are using the voice-mail profile that you want to delete.
•Delete the devices that are using the voice-mail profile that you want to delete.
Procedure
Step 1 To locate the voice-mail profile that you want to delete, follow the procedure on "Finding Voice-Mail Profiles" section.
Step 2 Check the check box next to the voice-mail profiles that you want to delete. To select all the voice-mail profiles in the window, check the check box in the matching records title bar.
Step 3 Click Delete Selected.
Related Topics
•Finding Voice-Mail Profiles
•Copying a Voice-Mail Profile
•Configuring a Voice-Mail Profile
•Voice-Mail Profile Configuration Settings
•Voice Mail Connectivity to Cisco CallManager, Cisco CallManager System Guide
•Cisco Unity Configuration Checklist, Cisco CallManager System Guide
Configuring a Voice-Mail Profile
To configure a voice-mail profile for a directory number, use the following procedure.
Procedure
Step 1 Choose a voice-mail profile or click the Add a New Voice Mail Profile link.
Step 2 Configure the appropriate settings as described in Table 50-1.
Step 3 To add the new voice-mail profile, click Insert or to update the settings for an existing voice-mail profile, click Update.
Related Topics
•Finding Voice-Mail Profiles
•Copying a Voice-Mail Profile
•Deleting a Voice-Mail Profile
•Voice-Mail Profile Configuration Settings
•Voice Mail Connectivity to Cisco CallManager, Cisco CallManager System Guide
•Cisco Unity Configuration Checklist, Cisco CallManager System Guide
Voice-Mail Profile Configuration Settings
Table 50-1 describes the voice-mail profile configuration settings.
Table 50-1 Voice Mail Profile Configuration Settings
Field
|
Description
|
Voice Mail Profile Name
|
Enter a name to identify the voice-mail profile.
|
Description
|
Enter the description of the profile.
|
Voice Mail Pilot
|
Choose the appropriate voice-mail pilot number that is defined in the Voice Mail Pilot Configuration or Use Default setting.
|
Voice Mail Box Mask
|
Specify the mask used to format the voice-mail box number for auto-registered phones. When forwarding a call to voice mail from a directory line on an auto-registered phone, Cisco CallManager applies this mask to the number that is configured in the Voice Mail Box field for that directory line.
For example, if you specify a mask of 972813XXXX, the voice-mail box number for directory number 7253 becomes 9728137253. If you do not enter a mask, the voice-mail box number is the same as the directory number (7253 in this example).
By default, Cisco CallManager sets the voice-mail box number to the same value as the directory number. See the "Configuring Directory Numbers" section on page 57-45 for more information.
|
Make this the Default Voice Mail Profile for the System
|
Check the box to make this profile name the default.
Note If you check the Default box, this voice-mail profile replaces your current default profile.
|
Related Topics
•Finding Voice-Mail Profiles
•Copying a Voice-Mail Profile
•Deleting a Voice-Mail Profile
•Configuring a Voice-Mail Profile
•Voice Mail Connectivity to Cisco CallManager, Cisco CallManager System Guide
•Cisco Unity Configuration Checklist, Cisco CallManager System Guide