Table Of Contents

Using the Cisco Unity Administrator

Cisco Unity Administrator User Interface

Cisco Unity Data

Navigation

Using the Online Help

Command Icons

Saving Data

Finding Records

Adding Records

Recording Greetings and Names

Using the Cisco Unity Administrator

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Cisco Unity Administrator User Interface

The Cisco Unity Administrator interface is divided into three areas.

Navigation bar	Located along the left side of the interface; contains links to categories of data pages.
Page	Where Cisco Unity data is entered and displayed. The page name is highlighted at the top of the page.
Title bar	Displays the name of the record or of the group of settings that appears on the page. The title bar also features command icons that initiate actions such as saving and finding records.

Cisco Unity Data

The Cisco Unity Administrator features links from the main navigation bar to five groupings of data, representing subscribers and other Cisco Unity entities.

The data groupings available from the Cisco Unity Administrator include:

Subscribers

These pages are used to enter data related to individual subscriber records. Also included are subscriber template pages, which contain settings that are applied to groups of subscribers. Settings include schedules, passwords, account permissions, call processing and transfer options, and distribution lists.

Call Management

These pages are used to set how Cisco Unity answers, routes, transfers, and records calls. Settings include call routing, prerecorded caller interviews, call recording, and allowing or blocking certain dial strings.

Reports

These pages are used to generate reports on subscriber-based and system-based data. Reports can be generated for any of the data stored in the system, such as subscriber message activity, distribution lists, phone logons, disk storage, administration access, and port usage.

Network

These pages are used to add and view information about other Cisco Unity locations. Note that the network data pages are available only when Digital Networking is installed.

System

These pages are used to customize and view numerous system features, including business schedules, annual holidays, recording settings, and languages.

Navigation

There are two levels of navigation in the Cisco Unity Administrator.

•At the first level, the navigation bar displays the data categories and provides links to each group of pages within those categories.

•At the second level, the navigation bar provides a link to each page within a selected group. Once a page is displayed, you can access individual records of that page type by clicking the Find icon. For more information, see the "Finding Records" section.

Always use the Cisco Unity navigation bar, rather than the Internet Explorer navigation buttons, to move between pages. Otherwise, incorrect data may be displayed.

Using the Online Help

The Cisco Unity Administrator includes two types of context-sensitive online Help:

Online Documentation	Displays Help for the current page in the Cisco Unity Administrator, and links to additional topics.
Field Help	Displays descriptions of individual fields in the Cisco Unity Administrator.

To Display Online Documentation

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Step 1 Click the Online Documentation icon in the upper right corner of the Cisco Unity Administrator. Cisco Unity displays the relevant page from the Cisco Unity System Administration Guide in a separate window.

Step 2 If desired, click a link included in the displayed topic or listed in the Contents to browse to additional topics.

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To Display Field Help

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Step 1 Click the Field Help icon in the upper right corner of the Cisco Unity Administrator. Cisco Unity displays a question mark next to each field for which Help is available.

Step 2 For help on a field, click the question mark next to that field.

Step 3 To turn Field Help off, click the Field Help icon in the upper right corner of the Cisco Unity Administrator.

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Command Icons

The command icons are located in the title bar, which is in the upper-right area of each Cisco Unity Administrator page.

	Save icon	Saves data that you have entered. Available only when you have changed the record.
	Find icon	Opens the Find window, where you search for existing records in the displayed category.
	Add icon	Opens the Add window, where you enter information to create a new record in the displayed category.
	Delete icon	Deletes the displayed record.
	Run icon	Generates a report. Available only on Reports pages.
	Online Documentation icon	Provides in-depth descriptions and conceptual Help and includes an index and glossary.
	Field Help icon	Displays question marks next to fields and buttons for which Help is available.

Saving Data

Save newly entered data by clicking the Save icon. Cisco Unity requires you to save new data before moving to another record or to another part of the Cisco Unity Administrator. The following cues remind you when the displayed record contains unsaved data:

•The Save icon is enabled.

•An asterisk is displayed on the title bar next to the record name.

•If you attempt to leave a changed record without saving it, Cisco Unity prompts you to save the record.

Finding Records

A record is the group of settings or collection of data for an individual subscriber, class of service (COS), or other Cisco Unity entity. For example, a subscriber record contains the subscriber account data.

To Find a Subscriber Record

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Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page.

Step 2 Click the Find icon.

Step 3 Indicate whether to search by short name, extension, first name, or last name.

Step 4 Enter the applicable short name, extension, or name. You also can enter * to display a list of all subscribers, or enter one or more characters or values followed by * to narrow your search.

Step 5 To search for subscriber accounts that were created on a Cisco Unity server other than your local Cisco Unity server, check the Search All Cisco Unity Servers check box.

Step 6 Click Find.

Step 7 On the list of matches, click the name of the subscriber to display the record.

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To Find Other Types of Records

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Step 1 In the Cisco Unity Administrator, go to any page of the applicable record type.

Step 2 Click the Find icon.

Step 3 Enter the applicable name. You also can enter * to display a list of all records, or enter one or more characters followed by * to narrow your search.

Step 4 Click Find.

Step 5 On the displayed list, double-click the applicable record.

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Adding Records

Always enter information for a new record in an Add window.

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Caution Entering new record information on an existing page will change the displayed record rather than create a new record.

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Use the following procedure to add a record, such as a new class of service (COS), distribution list, or call handler. To add a new subscriber, see the "Creating Subscriber Accounts" chapter.

To Add a Record

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Step 1 Click the Add icon from any COS, distribution list, or call handler page.

Step 2 In the window that is displayed, enter basic identifying information, such as the name of the record.

Step 3 Indicate whether this record is new or based on an existing one. If based on an existing record, click the name of that record on the list.

Step 4 Click Add.

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Recording Greetings and Names

You can record names for subscribers, public distribution lists, private lists, and call handlers (including interview handlers and directory handlers), and greetings for subscribers and call handlers, from pages within the Cisco Unity Administrator. You can also record greetings for call handlers by using the Cisco Unity phone conversation.

Subscribers can also record their own names and personal greetings by accessing the Cisco Unity conversation by phone, or the Cisco Unity Assistant website. (Note that in version 3.1 and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA.) For more information on setting up subscribers to record, see the "Setting Up Recording and Playback Devices" section.

Before you begin recording subscriber and call handler names and greetings, consider the following:

•Who will record the greetings? For example, do you want to hire a professional to record the call handler greetings?

•What will the greetings say? Write detailed scripts for the greetings before beginning to record.

•Will you use the phone or a computer microphone to make and play your recordings? The phone offers the best sound quality for recordings.

The Media Master control bar appears on each page of the Cisco Unity Administrator where recordings can be made. It allows you to make and play recordings, either with a phone or with your computer microphone and speakers, by clicking the Media Master controls. The Media Master control bar relies on DCOM (Distributed Component Object Model), and does not work through a firewall. It also requires that your browser is able to download and run ActiveX controls.

Figure 3-1 Media Master Control Bar

When determining the recording and playback device that you want to use to manage greetings and subscriber names in the Cisco Unity Administrator, consider the following:

•The phone serves as the default recording and playback device for the Media Master.

•In order to use the phone as a recording and playback device, Cisco Unity must have at least one port assigned for a TRAP Connection per session on the System > Ports page. See the "Voice Messaging Port Settings" section on page 28-14 for more information.

Use the following procedure to change the recording and playback device used by the Media Master.

To Select a Recording and Playback Device

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Step 1 Go to any Media Master control bar in the Cisco Unity Administrator.

Step 2 From the Options menu, click Playback Devices.

The Options menu button is on the far left of the Media Master control bar. See Figure 3-1.

Step 3 Select the device that you want to use from the list.

The <Use Preferred Device> option refers to the recording and playback devices that you have already selected for your computer (click Settings > Control Panel > Sounds and Multimedia on the Windows Start menu to set your preferred devices). See the Windows online Help for more information on preferred recording and playback devices.

Step 4 From the Options menu, click Recording Devices, and repeat Step 3.

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Table 3-1 Media Master Control Bar Options Menu 

Option	Meaning
New	Use this option to start a new recording.
Paste	Paste a copied recording of a voice message, name, or greeting into this recording.
Paste from file	Paste a WAV file that you have stored on your computer into this recording.
Copy	Copy this recording so that you can paste it into another voice message, name, or greeting recording.
Copy to file	Save this recording as a WAV file to a location that you specify.
Playback devices	Select the phone or the multimedia speakers used with your computer. If you select the phone, you must click Options on the Media Master Control Bar Options menu and enter an extension and server name.
Recording devices	Select the phone or the multimedia microphone used with your computer. Note that if you select the phone, you must click Options on the Media Master Control Bar Options menu and enter an extension and server name. Use the phone to get the best sound quality.
Options	Enter an extension and the Cisco Unity server name here when you want to use the phone as the playback and recording device for the Media Master.