Table Of Contents
Public Distribution List Settings
Overview: Public Distribution Lists
Predefined Public Distribution Lists
Creating and Modifying Public Distribution Lists
Public Distribution List Profile Settings
Public Distribution Lists Members Settings
Public Distribution List Settings
Overview: Public Distribution Lists
Public distribution lists are used to send voice messages to multiple subscribers. The subscribers assigned to a public distribution list typically are subscribers who need the same information on a regular basis, such as employees in a department or members of a team. The class of service that is associated with each subscriber account dictates whether subscribers can send messages to public distribution lists in Cisco Unity.
Predefined Public Distribution Lists
Cisco Unity includes the following predefined public distribution lists, which you can modify but not delete:
All Subscribers
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By default, the All Subscribers list is included in the {Default Subscriber} template. When subscribers are created, they are automatically added to this list.
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Unaddressed Messages
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Subscribers assigned to the Unaddressed Messages list receive messages left in the Operator call handler when the operator is not available. Additionally, when the Cisco Unity Messaging System receives a nondelivery receipt (NDR) for a voice message, it is forwarded to the Unaddressed Messages list.
When Cisco Unity is installed, the Example Administrator account is set as the only member of the Unaddressed Messages and System Event Messages distribution lists. Do not delete the Example Administrator account unless you have assigned the applicable subscriber(s) or another distribution list to review the messages sent to these two distribution lists. In addition, note that if you later delete the assigned subscribers or distribution lists, Cisco Unity does not prompt you to assign a replacement.
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System Event Messages
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The System Event Messages distribution list can be used to send event notification messages from the Event Monitoring Service (EMS). Note that by default, the System Event Messages distribution list is set up to contain the Example Administrator as its only member. To send these messages to system administrators, remove Example Administrator and add the applicable subscribers to the list.
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In each subscriber template, you can specify the public distribution lists to which each new subscriber based on that template will be added. You can also add individual subscribers directly to the public distribution lists. When you delete a subscriber account, Cisco Unity automatically removes the subscriber from any public distribution list of which the subscriber is a member.
See the following sections in this chapter for more information:
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Creating and Modifying Public Distribution Lists
•Public Distribution List Profile Settings
•Public Distribution Lists Members Settings
Creating and Modifying Public Distribution Lists
You can modify the predefined lists, and you can create new ones. Additionally, you can import public distribution lists from Domino. Both Cisco Unity subscribers and non-subscribers are included as members of an imported distribution list, though non-subscribers are not displayed in the Cisco Unity Administrator.
Messages addressed to an imported list are sent to all members of the list, including those who are not Cisco Unity subscribers.
Use the following procedures to create or modify a public distribution list.
To Create a Public Distribution List
Step 1 In the Cisco Unity Administrator, go to any Subscribers > Public Distribution Lists page.
Step 2 Click the Add icon.
Step 3 In the Add a Public Distribution List dialog box, enter information as applicable in the Name field.
Step 4 Do one of the following:
•Select New Distribution List.
•Select Based on Existing Distribution List, and then select the applicable distribution list in the Based On field.
•Select Import, and then click Select. In the Find and Select Public Distribution List to Import dialog box, click the applicable address book from the list, and click Find. Double-click the applicable person document.
Step 5 Click the Add button.
Step 6 Enter settings for your new distribution list, and then click the Save icon.
To Modify a Public Distribution List
Step 1 In the Cisco Unity Administrator, go to any Subscribers > Public Distribution Lists page.
Step 2 Click the Find icon.
On the Find and View Distribution List dialog box, in the Find By field, select Name or Dial ID search criteria, then enter the name or Dial ID of a distribution list to modify. You also can enter * for a list of all distribution lists, or enter one or more characters of the name or Dial ID followed by * to narrow your search. Note that only one asterisk can be used when doing a wild card search, and the asterisk must be the last character in the search string. For example, the search string co* is allowed; the search strings *co and *co* are not allowed.
Step 3 Click Find.
Step 4 Double-click the distribution list that you want to modify.
Step 5 Change settings as applicable, and then click the Save icon.
Public Distribution List Profile Settings
The profile settings specify the name of the distribution list, its recorded voice name, and extension. A public distribution list must have either a recorded voice name or an assigned extension for subscribers to address messages to it.
Use the following table to learn more about profile settings.
Table 18-1 Subscribers > Public Distribution Lists > Profile Page
Field
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Considerations
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Name
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This displays the name of the public distribution list. To change the name of the list, enter a new name here, and then click the Save icon.
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Owner
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This setting displays the owner of the list, which can be any subscriber or another public distribution list that has the authority to request changes to this list.
To change the owner, select an Owner Type and click Change.
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Owner Type
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Click Subscriber to assign ownership to a single subscriber. Click Distribution List to assign ownership to all subscribers on a public distribution list.
Default: Subscriber.
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Recorded Voice
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This is the recorded name of the public distribution list.
To record a distribution list name, use the Media Master control bar. Use the Paste From File option on the Options menu of the Media Master control bar to use a prerecorded WAV file as the recording. Note that the Media Master is not available across a firewall.
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Extension
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Enter the number that subscribers can dial to access the public distribution list over the phone (without having to spell the list name). If an extension is provided, the list owner can administer the list over the phone.
Default: Blank.
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Public Distribution Lists Members Settings
The public distribution lists member settings allow you to:
•View the names of all members assigned to the list. As applicable, both Cisco Unity subscriber and non-subscriber members are displayed.
•Add subscribers and/or other public distribution lists to the list.
•Remove subscribers and/or other public distribution lists from the list.
To Add or Remove Subscribers from a Public Distribution List
Step 1 In the Cisco Unity Administrator, go to any Subscribers > Public Distribution Lists page.
Step 2 Click the Find icon.
Step 3 Double-click the name of the list that you want to modify.
Step 4 Go to the Subscribers > Public Distribution Lists > Members page.
Step 5 Click Add or Remove, as applicable. If you click Add, select either Selected Subscribers or Public Distribution Lists from the list on the right.
Enter the name of a subscriber or distribution list to add or remove. You also can enter * for a list of all subscribers or lists, or enter one or more characters followed by * to narrow your search. Note that only one asterisk can be used when doing a wild card search, and the asterisk must be the last character in the search string. For example, the search string co* is allowed; the search strings *co and *co* are not allowed.
Step 6 Click Find.
Step 7 Select the subscriber or distribution list name to add or remove. To select more than one name, hold down the Ctrl or Shift key.
Step 8 Click Add to List or Remove, as applicable.
Use the following table to learn more about member settings.
Table 18-2 Subscribers > Public Distribution Lists > Members Page
Field
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Considerations
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View, Add, Remove
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Select one of the following settings:
•View—Display a list of distribution list members.
•Add—Add one or more subscribers to the public distribution list. You also can add other public distribution lists as members of the list.
•Remove—Delete one or more subscribers or public distribution lists from the public distribution list.
Default: View.
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Type a <Public Distribution List> Name to Find
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Enter several characters of the name, and click Find. Enter * to list all members or distribution lists, or enter one or more characters of the name or Dial ID followed by * to narrow your search.
Note that only one asterisk can be used when doing a wild card search, and the asterisk must be the last character in the search string. For example, the search string co* is allowed; the search strings *co and *co* are not allowed.
When Add is selected, Cisco Unity searches all subscribers in the organization. When Remove is selected, Cisco Unity searches only subscribers assigned to the distribution list.
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Matching <Public Distribution List> Members
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This setting displays the list of names that match the characters you entered in the Type a <Public Distribution List> Name to Find field. The list contains first and last names that match.
To select several nonsequential names at one time, hold down the Ctrl key while selecting.
To select several names in sequence, hold down the Shift key, select the first name in the sequence, and then select the last name in the sequence.
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