Cisco Enterprise Chat and Email 12.0(1)
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Recent Security Notices
- 06-Nov-2024
- 03-Apr-2024
- 16-Oct-2023
Document Categories
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Security Notices
Field Notices
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
Security Advisories, Responses and Notices
- Cisco Enterprise Chat and Email Denial of Service Vulnerability
- Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability
- Cisco Enterprise Chat and Email Vulnerabilities
- Cisco Enterprise Chat and Email Attachment Download Vulnerability
- Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability
- Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities
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Reference
Licensing Information
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- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
Cisco Enterprise Chat and Email 12.0(1)
Design
Design Guides
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- Enterprise Chat and Email Design Guide, Release 12.0(1) (For UCCE and PCCE) (PDF - 1 MB)
- System Requirements for Enterprise Chat and Email, Release 12.0(1) (For UCCE and PCCE) (PDF - 400 KB)
Cisco Enterprise Chat and Email 12.0(1)
Install and Upgrade
Install and Upgrade Guides
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- Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.0(1) (PDF - 2 MB)
- Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.0(1) (PDF - 2 MB)
- Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.0(1) (PDF - 768 KB)
Cisco Enterprise Chat and Email 12.0(1)
Install and Upgrade TechNotes
Configuration
Configuration Examples and TechNotes
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- Troubleshoot ECE OAUTH2 Authentication with Office 365
Cisco Enterprise Chat and Email 12.0(1)
Programming Guides
- Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.0(1) (For UCCE and PCCE) (PDF - 885 KB)
- Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.0(1) (For UCCE and PCCE) (PDF - 486 KB)
Cisco Enterprise Chat and Email 12.0(1)
Maintain and Operate
End-User Guides
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- Enterprise Chat and Email Agent’s User Guide, Release 12.0(1) (For UCCE and PCCE) (PDF - 1 MB)
- Enterprise Chat and Email Browser Settings Guide, Release 12.0(1) (For UCCE) (PDF - 516 KB)
- Enterprise Chat and Email Supervisor’s Guide, Release 12.0(1) (For UCCE and PCCE) (PDF - 700 KB)
Cisco Enterprise Chat and Email 12.0(1)
Maintain and Operate Guides
- Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.0(1) (For UCCE) (PDF - 2 MB)
- Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.0(1) ES1 (For UCCE) (PDF - 1 MB)
- Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.0(1) ES6 (For PCCE) (PDF - 3 MB)
- Enterprise Chat and Email Administrator’s Guide to Data Adapters, Release 12.0(1) (For PCCE) (PDF - 796 KB)
- Enterprise Chat and Email Administrator’s Guide to Data Adapters, Release 12.0(1) (For UCCE) (PDF - 787 KB)
- Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.0(1) ES6 (For UCCE) (PDF - 747 KB)
- Enterprise Chat and Email Administrator’s Guide to Routing and Workflows, Release 12.0(1) (For UCCE) (PDF - 1 MB)
- Enterprise Chat and Email Administrator’s Guide to System Console, Release 12.0(1) (For UCCE) (PDF - 1 MB)
- Enterprise Chat and Email Administrator’s Guide to Tools Console, Release 12.0(1) (For UCCE) (PDF - 486 KB)
- Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.0(1) (For UCCE and PCCE) (PDF - 1 MB)
- Enterprise Chat and Email Administrator’s Guide, Release 12.0(1) (For PCCE) (PDF - 2 MB)
Cisco Enterprise Chat and Email 12.0(1)
Maintain and Operate TechNotes
Troubleshooting
Troubleshooting TechNotes
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- Integrate ECE with PCCE in Version 12.0 and Higher
Cisco Enterprise Chat and Email 12.0(1)
- Configure Java For Email and Chat (ECE) Workflow Error
- Initial Install of ECE 400-Agent HA Configuration
- Troubleshoot Agent Login and Availability in Enterprise Chat and Email
- Troubleshoot Custom Header Issue with Cisco ECE
- Troubleshoot ECE Route Chat to Agent Fails
- Troubleshoot ECE Upgrade Failure from 11.5 to 11.6
- Troubleshoot Emails Going to Default Exception Queue in ECE
- Troubleshoot HTTP Error Code 500 When Accessing Entry Point Folder in ECE Web Config
- Troubleshoot IIS Web Server Configuration in Enterprise Chat and Email
- Troubleshoot PCCE 12.x SPOG Not Rendering ECE Gadget
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