Cisco Unified Intelligence Center
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- Unified Intelligence Center 12.0(1)
Status: Available | Release Date: 11-Jan-2019
- Unified Intelligence Center 12.5(1)
Status: Available | Release Date: 21-Jan-2020
- Unified Intelligence Center 12.6(1)
Status: Available | Release Date: 10-May-2021
- Unified Intelligence Center 12.6(2)
Status: Available | Release Date: 27-Apr-2023
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Recent Security Notices
- 21-Feb-2024
- 30-May-2023
- 01-Mar-2023
Document Categories
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Data Sheets and Product Information
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Security Notices
- Field Notice: FN - 72215 - Live Data 12.5 ES07 and Later Requires Additional RAM - Software Upgrade Recommended
- Field Notice: FN - 72088 - Specific Releases of Cisco Unified Intelligence Center Affected by Adobe Flash End-of-Life - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided
- Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product - Workaround Provided
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
Field Notices
- Cisco Unified Intelligence Center Insufficient Access Control Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Remote File Injection Vulnerability
- Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center User Interface Cross-Site Request Forgery Vulnerability
- Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
Security Advisories, Responses and Notices
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Release and Compatibility
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Cisco Unified Intelligence Center 12.5(1)
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Cisco Unified Intelligence Center 12.0(1)
Release Notes
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Reference
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Cisco Unified Intelligence Center 12.6(2)
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Cisco Unified Intelligence Center 12.6(1)
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Cisco Unified Intelligence Center 12.5(1)
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Cisco Unified Intelligence Center 12.0(1)
Documentation Roadmaps
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Cisco Unified Intelligence Center
- Open Source Licensing Information for Cisco Unified Intelligence Center after Release 12.0(1)
- Open Source Used In Cisco Unified Intelligence Center Release 12.0(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 11.6(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 11.5(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 11.0(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 10.5(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 10.0(1) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 8.0(3) (PDF)
- Open Source Used In Cisco Unified Intelligence Center Release 8.0(2) (PDF)
Licensing Information
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Cisco Unified Intelligence Center 12.6(1)
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Cisco Unified Intelligence Center 12.5(1)
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Cisco Unified Intelligence Center 12.0(1)
- Cisco Unified Intelligence Suite and Intelligence Center Bandwidth Calculator (Prior to 11.0) (XLSX - 82 KB)
Technical References
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Design
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Cisco Unified Intelligence Center 12.0(1)
Design Guides
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Install and Upgrade
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Cisco Unified Intelligence Center 12.6(2)
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Cisco Unified Intelligence Center 12.6(1)
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Cisco Unified Intelligence Center 12.5(1)
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Cisco Unified Intelligence Center 12.0(1)
Install and Upgrade Guides
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Configuration
- Configure CUIC Historical Report Gadgets in Cisco Finesse using 3rd Party Gadget
- Implement CA Signed Certificates in a CCE 12.6 Solution
- Configure CUIC Report Default View and Thresholds
- Configuring of Standalone CUIC with UCCX 12.5
- How to Configure Basic Reporting Permissions for an LDAP user in CUIC
- Upgrade CUIC from a Standalone to CUIC/LD/IdS Co-resident Deployment
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- Citrix NetScaler Load Balancer Configuration for Cisco Unified Intelligence Center (CUIC)
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
Configuration Examples and TechNotes
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Cisco Unified Intelligence Center 12.5(1)
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Cisco Unified Intelligence Center 12.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
Configuration Guides
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Maintain and Operate
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Cisco Unified Intelligence Center 12.6(1)
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Cisco Unified Intelligence Center 12.5(1)
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Cisco Unified Intelligence Center 12.0(1)
End-User Guides
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Cisco Unified Intelligence Center 12.6(2)
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Cisco Unified Intelligence Center 12.6(1)
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Cisco Unified Intelligence Center 12.5(1)
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Cisco Unified Intelligence Center 12.0(1)
Maintain and Operate Guides
- Removal of Retired Datasource from Cisco Unified Intelligence Center (CUIC)
Maintain and Operate TechNotes
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Troubleshooting
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Applicable to Multiple Releases
- CUIC Administration Display "Unknown" Status for All Nodes in the Control Center Page
Support FAQ
- How to Verify Version of Stock CUIC Reports
- Troubleshoot CUIC User Integration Failure Error
- Troubleshoot CUIC Schedulers Stuck in IN-PROGRESS State
- Troubleshoot CUIC Error "Invalid sub-protocol Invalid sub-protocol: sqlserver"
- CUIC Troubleshooting: When Calls Offered Is Less Then Calls Answered
- Troubleshoot CUIC Dashboard Widget Unexpected Changes After an Upgrade to Version 11.6
- Validate CUIC Dashboard Widgets Before an Upgrade
- Troubleshoot Collections "None Available" Displayed for Non-Default Administrator in CUIC Server
- How to Determine Number of Reporting Users Currently Logged-In in CUIC
- Troubleshoot CUIC User Collection Permissions
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- SHA-256 Support for UCCX
- Collecting the Logs for CUIC Performance Issues
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Cisco Live Data deployment for lab environment
- CUIC Webpage Does Not Load on IE 11 After the Installation of Microsoft KB3161608/KB3161639
Troubleshooting TechNotes
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