Cisco Unified Call Studio

Data Sheets and Product Information

Data Sheets

• Cisco Unified Call Studio 9.0 Data Sheet 15-Jan-2016

End-of-Life and End-of-Sale Notices

• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal: Audium Studio Version 5.1 07-Feb-2007
• EoS/EoL for Audium Studio 5.0 23-Jan-2007
• End-of-Sale and End-of-Life Announcement for Audium Studio 3.4 18-Jan-2007

Security Notices

Field Notices

• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022

Release and Compatibility

Release Notes

• Cisco Unified Call Studio 7.0(2)

  • Release Notes for Cisco Unified Call Studio, Release 7.0(2) 08-Aug-2008 (PDF)

• Cisco Unified Call Studio 6.0 (1)

  • Release Notes for Cisco Unified Call Services, Universal Edition 6.0(1) and Unified Call Studio 6.0(1)

Install and Upgrade

Install and Upgrade Guides

• Cisco Unified Call Studio 6.0 (1)

  • Installation Guide for Cisco Unified Call Services, Universal Edition and Unified Call Studio, Release 6.0(1)

Configuration

Configuration Examples and TechNotes

• Configure Timeout Setting for Rest Client Element in Call Studio 24-Feb-2021
• Configure Cisco VVB Continuous Streaming 17-Sep-2020
• Java Errors or "Windows Error 3" with Installation of Voice Software 05-Jul-2007
• Answers to Common Licensing Questions 05-Jul-2007
• Why the Built-In Math Element Stores a Value of -0 or NaN 03-Jul-2007

Programming Guides

• Cisco Unified Call Studio 7.0 (1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 7.0(1) 02-Feb-2008 (PDF)
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 7.0(1) 01-Feb-2008 (PDF)

• Cisco Unified Call Studio 6.0 (1)

  • Programming Guide for Cisco Unified Call Services, Universal Edition and Unified Call Studio, Release 6.0(1)

Maintain and Operate

End-User Guides

• Cisco Unified Call Studio 7.0 (1)

  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 7.0(1) 01-Feb-2008 (PDF)

• Cisco Unified Call Studio 6.0 (1)

  • Element Specifications for Cisco Unified Call Services, Universal Edition and Unified Call Studio, Release 6.0(1)
  • Say It Smart Specifications for Cisco Unified Call Services, Universal Edition and Unified Call Studio, Release 6.0(1)
  • User Guide for Cisco Unified Call Services, Universal Edition and Unified Call Studio, Release 6.0(1)

Troubleshooting

Troubleshooting TechNotes

• Troubleshoot Cisco CVP Call Studio with Logs 23-Oct-2020
• CVP Servers and Call Studio JRE/Java Support, Compatibility, Upgrade Policy, and Files 17-Jul-2019
• Procedure to Enable TLS 1.2 Support for CVP Call Studio Web Services 23-Jan-2018
• Troubleshoot CVP Call Studio Issue when Unable to Import Projects From Call Studio 10.5 into Call Studio 11.0 or Call Studio 11.5 20-Oct-2017
• Improvements Made to Decision Editor in Cisco Unified Call Studio 09-Jul-2007
• Using HotEvents to Gracefully Handle VoiceXML Error Events 05-Jul-2007
• New "Ungrouping" Functionality of Cisco Unified Call Studio, Universal Edition 05-Jul-2007
• Voice Software and Gateway Adapter Compatibility 05-Jul-2007
• New Configurable Language and Encoding Drop-Down Lists of Cisco Unified Call Studio, Universal Edition 05-Jul-2007
• Session and Element Data That Can Cause Problems for VoiceXML Insert Elements 05-Jul-2007
• Voice Software License Expiration Error 05-Jul-2007
• New Session Variable Drop-Down Box in the Cisco Unified Call Studio, Universal Edition, Substitution Tag Builder 05-Jul-2007
• Where Custom SayItSmart Plugin Classes are Deployed 03-Jul-2007