ASDM Book 2: Cisco ASA Series Firewall ASDM Configuration Guide, 7.2

Features of Cisco Intercompany Media Engine Proxy

Cisco Intercompany Media Engine enables companies to interconnect on-demand, over the Internet with advanced features made available by VoIP technologies. Cisco Intercompany Media Engine allows for business-to-business federation between Cisco Unified Communications Manager clusters in different enterprises by utilizing peer-to-peer, security, and SIP protocols to create dynamic SIP trunks between businesses. A collection of enterprises work together to end up looking like one large business with inter-cluster trunks between them.

The adaptive security appliance applies its existing TLS proxy, SIP Application Layer Gateway (ALG), and SIP verification features to the functioning of Cisco Intercompany Media Engine.

Cisco Intercompany Media Engine has the following key features:

• Works with existing phone numbers: Cisco Intercompany Media Engine works with the phone numbers an enterprise currently has and does not require an enterprise to learn new numbers or change providers to use Cisco Intercompany Media Engine.
• Works with existing IP phones: Cisco Intercompany Media Engine works with the existing IP phones within an enterprise. However, the feature set in business-to-business calls is limited to the capabilities of the IP phones.
• Does not require purchasing new services: Cisco Intercompany Media Engine does not require any new services from any service providers. Customers continue to use the PSTN connectivity they have and the Internet connectivity they have today. Cisco Intercompany Media Engine gradually moves calls off the PSTN and onto the Internet.
• Provides a full Cisco Unified Communications experience: Because Cisco Intercompany Media Engine creates inter-cluster SIP trunks between enterprises, any Unified Communication features that work over the SIP trunk and only require a SIP trunk work with the Cisco Intercompany Media Engine, thus providing a Unified Communication experience across enterprises.
• Works on the Internet: Cisco Intercompany Media Engine was designed to work on the Internet. It can also work on managed extranets.
• Provides worldwide reach: Cisco Intercompany Media Engine can connect to any enterprise anywhere in the world, as long as the enterprise is running Cisco Intercompany Media Engine technology. There are no regional limitations. This is because Cisco Intercompany Media Engine utilizes two networks that both have worldwide reach—the Internet and the PSTN.
• Allows for unlimited scale: Cisco Intercompany Media Engine can work with any number of enterprises.
• Is self-learning: The system is primarily self-learning. Customers do not have to enter information about other businesses: no phone prefixes, no IP address, no ports, no domain names, nor certificates. Customers need to configure information about their own networks, and provide policy information if they want to limit the scope of Cisco Intercompany Media Engine.
• Is secure: Cisco Intercompany Media Engine is secure, utilizing a large number of different technologies to accomplish this security.
• Includes anti-spam: Cisco Intercompany Media Engine prevents people from setting up software on the Internet that spams enterprises with phone calls. It provides an extremely high barrier to entry.
• Provides for QoS management: Cisco Intercompany Media Engine provides features that help customers manage the QoS on the Internet, such as the ability to monitor QoS of the RTP traffic in real-time and fallback to PSTN automatically if problems arise.

How the UC-IME Works with the PSTN and the Internet

The Cisco Intercompany Media Engine utilizes two networks that both have worldwide reach—the Internet and the PSTN. Customers continue to use the PSTN connectivity they have. The Cisco Intercompany Media Engine gradually moves calls off the PSTN and onto the Internet. However, if QoS problems arise, the Cisco Intercompany Media Engine Proxy monitors QoS of the RTP traffic in real-time and fallbacks to PSTN automatically.

The Cisco Intercompany Media Engine uses information from PSTN calls to validate that the terminating side owns the number that the originated side had called. After the PSTN call terminates, the enterprises involved in the call send information about the call to their Cisco IME server. The Cisco IME server on the originating side validates the call. Figure 19-1 shows the initial call flow through the PSTN.

On successful verification, the terminating side creates a ticket that grants permission to the call originator to make a Cisco IME call to a specific number. See Tickets and Passwords for information.

Figure 19-1 Interaction of the UC-IME Proxy with the PSTN

Tickets and Passwords

Cisco Intercompany Media Engine utilizes tickets and passwords to provide enterprise verification. Verification through the creation of tickets ensures an enterprise is not subject to denial-of-service (DOS) attacks from the Internet or endless VoIP spam calls. Ticket verification prevents spam and DOS attacks because it introduces a cost to the VoIP caller; namely, the cost of a PSTN call. A malicious user cannot set up just an open source asterisk PBX on the Internet and begin launching SIP calls into an enterprise running Cisco Intercompany Media Engine. Having the Cisco Intercompany Media Engine Proxy verify tickets allows incoming calls from a particular enterprise to a particular number only when that particular enterprise has previously called that phone number on the PSTN.

To send a spam VoIP call to every phone within an enterprise, an organization would have to purchase the Cisco Intercompany Media Engine and Cisco Unified Communications Manager and have called each phone number within the enterprise over the PSTN and completed each call successfully. Only then can it launch a VoIP call to each number.

The Cisco Intercompany Media Engine server creates tickets and the ASA validates them. The ASA and Cisco Intercompany Media Engine server share a password that is configured so that the ASA detects the ticket was created by a trusted Cisco Intercompany Media Engine server. The ticket contains information that indicates that the enterprise is authorized to call specific phone numbers at the target enterprise. See Figure 19-2 for the ticket verification process and how it operates between the originating and terminating-call enterprises.

Note Because the initial calls are over the PSTN, they are subject to any national regulations regarding telemarketing calling. For example, within the United States, they would be subject to the national do-not-call registry.

Figure 19-2 Ticket Verification Process with Cisco Intercompany Media Engine

As illustrated in Figure 19-2. Enterprise B makes a PSTN call to enterprise A. That call completes successfully. Later, Enterprise B Cisco Intercompany Media Engine server initiates validation procedures with Enterprise A. These validation procedures succeed. During the validation handshake, Enterprise B sends Enterprise A its domain name. Enterprise A verifies that this domain name is not on the blacklisted set of domains. Assuming it is not, Enterprise A creates a ticket.

Subsequently, someone in Enterprise B calls that number again. That call setup message from Enterprise B to Enterprise A includes the ticket in the X-Cisco-UC-IME-Ticket header field in the SIP INVITE message. This message arrives at the Enterprise A ASA. The ASA verifies the signature and computes several checks on the ticket to make sure it is valid. If the ticket is valid, the ASA forwards the request to Cisco UCM (including the ticket). Because the ASA drops requests that lack a valid ticket, unauthorized calls are never received by Cisco UCM.

The ticket password is a 128 bit random key, which can be thought of as a shared password between the adaptive security appliance and the Cisco Intercompany Media Engine server. This password is generated by the Cisco Intercompany Media Engine server and is used by a Cisco Intercompany Media Engine SIP trunk to generate a ticket to allow a call to be made between Cisco Intercompany Media Engine SIP trunks. A ticket is a signed object that contains a number of fields that grant permission to the calling domain to make a Cisco Intercompany Media Engine call to a specific number. The ticket is signed by the ticket password.

The Cisco Intercompany Media Engine also required that you configure an epoch for the password. The epoch contains an integer that updates each time that the password is changed. When the proxy is configured the first time and a password entered for the first time, enter 1 for the epoch integer. Each time you change the password, increment the epoch to indicate the new password. You must increment the epoch value each time your change the password.

Typically, you increment the epoch sequentially; however, the ASA allows you to choose any value when you update the epoch. If you change the epoch value, the tickets in use at remote enterprises become invalid. The incoming calls from the remote enterprises fallback to the PSTN until the terminating enterprise reissues tickets with the new epoch value and password.

The epoch and password that you configure on the ASA must match the epoch and password configured on the Cisco Intercompany Media Engine server. If you change the password or epoch on the ASA, you must update them on the Cisco Intercompany Media Engine server. See the Cisco Intercompany Media Engine server documentation for information.

Call Fallback to the PSTN

Cisco Intercompany Media Engine provides features that manage the QoS on the Internet, such as the ability to monitor QoS of the RTP traffic in real-time and fallback to PSTN automatically if problems arise. Call fallback from Internet VoIP calls to the public switched telephone network (PSTN) can occur for two reasons changes in connection quality and signal failure for the Cisco Intercompany Media Engine.

Internet connections can vary wildly in their quality and vary over time. Therefore, even if a call is sent over VoIP because the quality of the connection was good, the connection quality might worsen mid-call. To ensure an overall good experience for the end user, Cisco Intercompany Media Engine attempts to perform a mid-call fallback.

Performing a mid-call fallback requires the adaptive security appliance to monitor the RTP packets coming from the Internet and send information into an RTP Monitoring Algorithm (RMA) API, which will indicates to the adaptive security appliance whether fallback is required. If fallback is required, the adaptive security appliance sends a REFER message to Cisco UCM to tell it that it needs to fallback the call to PSTN.

The TLS signaling connections from the Cisco UCM are terminated on the adaptive security appliance and a TCP or TLS connection is initiated to the Cisco UCM. SRTP (media) sent from external IP phones to the internal network IP phone via the adaptive security appliance is converted to RTP. The adaptive security appliance inserts itself into the media path by modifying the SIP signaling messages that are sent over the SIP trunk between Cisco UCMs. TLS (signaling) and SRTP are always terminated on the adaptive security appliance.

If signaling problems occur, the call falls back to the PSTN; however, the Cisco UCM initiates the PSTN fall back and the adaptive security appliance does not send REFER message.

Architecture and Deployment Scenarios for Cisco Intercompany Media Engine

This section includes the following topics:

• Architecture
• Basic Deployment
• Off Path Deployment

Architecture

Within the enterprise, Cisco Intercompany Media Engine is deployed with the following components for the following purposes:

• The adaptive security appliance—Enabled with the Cisco Intercompany Media Engine Proxy, provides perimeter security functions and inspects SIP signaling between SIP trunks.
• Cisco Intercompany Media Engine (UC-IME) server— Located in the DMZ, provides an automated provisioning service by learning new VoIP routes to particular phone numbers, and recording those routes in Cisco UCM. The Cisco Intercompany Media Engine server does not perform call control.
• Cisco Unified Communications Manager (Cisco UCM)—Responsible for call control and processing. Cisco UCM connects to the Cisco Intercompany Media Engine server by using the Access Protocol to publish and exchange updates. The architecture can consist of a single Cisco UCM or a Cisco UCM cluster within the enterprise.
• Cisco Intercompany Media Engine (UC-IME) Bootstrap server—Provides a certificate required admission onto the public peer-to-peer network for Cisco Intercompany Media Engine.

Figure 19-3 illustrates the components of the Cisco Intercompany Media Engine in a basic deployment.

Figure 19-3 Cisco Intercompany Media Engine Architecture in a Basic Deployment

Basic Deployment

In a basic deployment, the Cisco Intercompany Media Engine Proxy sits in-line with the Internet firewall such that all Internet traffic traverses the adaptive security appliance. In this deployment, a single Cisco UCM or a Cisco UCM cluster is centrally deployed within the enterprise, along with a Cisco Intercompany Media Engine server (and perhaps a backup).

As shown in Figure 19-4, the adaptive security appliance sits on the edge of the enterprise and inspects SIP signaling by creating dynamic SIP trunks between enterprises.

Figure 19-4 Basic Deployment Scenario

Off Path Deployment

In an off path deployment, inbound and outbound Cisco Intercompany Media Engine calls pass through an adaptive security appliance enabled with the Cisco Intercompany Media Engine Proxy. The adaptive security appliance is located in the DMZ and is configured to support only the Cisco Intercompany Media Engine traffic (SIP signaling and RTP traffic). Normal Internet facing traffic does not flow through this adaptive security appliance.

For all inbound calls, the signaling is directed to the adaptive security appliance because destined Cisco UCMs are configured with the global IP address on the adaptive security appliance. For outbound calls, the called party could be any IP address on the Internet; therefore, the adaptive security appliance is configured with a mapping service that dynamically provides an internal IP address on the adaptive security appliance for each global IP address of the called party on the Internet.

Cisco UCM sends all outbound calls directly to the mapped internal IP address on the adaptive security appliance instead of the global IP address of the called party on the Internet. The adaptive security appliance then forwards the calls to the global IP address of the called party.

Figure 19-5 illustrates the architecture of the Cisco Intercompany Media Engine in an off path deployment.

Figure 19-5 Off Path Deployment of the Adaptive Security Appliance

Task Flow for Configuring Cisco Intercompany Media Engine

Figure 19-6 provides an example for a basic deployment of the Cisco Intercompany Media Engine. The following tasks include command line examples based on Figure 19-6.

Figure 19-6 Example for Basic (in-line) Deployment Tasks

Note Step 1 through Step 8 apply to both basic (in-line) and off path deployments and Step 9 applies only to off path deployment.

To configure a Cisco Intercompany Media Engine for a basic deployment, perform the following tasks.

Step 1 Configure static NAT for Cisco UCM. See Configuring NAT for Cisco Intercompany Media Engine Proxy.

Or

Configure PAT for the UCM server. See Configuring PAT for the Cisco UCM Server.

Step 2 Create ACLs for Cisco Intercompany Media Engine Proxy. See Creating ACLs for Cisco Intercompany Media Engine Proxy.

Step 3 Create the media termination address instance for Cisco Intercompany Media Engine Proxy. See Creating the Media Termination Instance.

Step 4 Create the Cisco Intercompany Media Engine Proxy. See Creating the Cisco Intercompany Media Engine Proxy.

Step 5 Create trustpoints and generate certificates for the Cisco Intercompany Media Engine Proxy. See Creating Trustpoints and Generating Certificates.

Step 6 Create the TLS proxy. See Creating the TLS Proxy.

Step 7 Configure SIP inspection for the Cisco Intercompany Media Engine Proxy. See Enabling SIP Inspection for the Cisco Intercompany Media Engine Proxy.

Step 8 (Optional) Configure TLS within the enterprise. See (Optional) Configuring TLS within the Local Enterprise.

Step 9 (Optional) Configure off path signaling. See (Optional) Configuring Off Path Signaling.

Note You only perform Step 9 when you are configuring the Cisco Intercompany Media Engine Proxy in an off path deployment.

Configuring NAT for Cisco Intercompany Media Engine Proxy

To configure auto NAT, you first configure an object; then use the nat command in the object configuration mode.

The example command lines in this task are based on a basic (in-line) deployment. See Figure 19-6 for an illustration explaining the example command lines in this task.

Alternatively, you can configure PAT for the Cisco Intercompany Media Engine Proxy. See Configuring PAT for the Cisco UCM Server.

Figure 19-7 Example for Configuring NAT for a Deployment

To configure auto NAT rules for the Cisco UCM server, perform the following steps:

What to Do Next

Create the ACLs for the Cisco Intercompany Media Engine Proxy. See Creating ACLs for Cisco Intercompany Media Engine Proxy.

Configuring PAT for the Cisco UCM Server

Perform this task as an alternative to configuring NAT for the Cisco Intercompany Media Engine Proxy.

Figure 19-8 Example for Configuring PAT for a Deployment

Note You only perform this step when NAT is not configured for the Cisco UCM server.

To configure PAT for the Cisco UCM server, perform the following steps:

Creating ACLs for Cisco Intercompany Media Engine Proxy

To configure ACLs for the Cisco Intercompany Media Engine Proxy to reach the Cisco UCM server, perform the following steps.

The example command lines in this task are based on a basic (in-line) deployment. See Figure 19-6 for an illustration explaining the example command lines in this task.

What to Do Next

Create the media termination instance on the ASA for the Cisco Intercompany Media Engine Proxy. See Creating the Media Termination Instance.

Creating the Media Termination Instance

Guidelines

The media termination address you configure must meet these requirements:

• If you decide to configure a media-termination address on interfaces (rather than using a global interface), you must configure a media-termination address on at least two interfaces (the inside and an outside interface) before applying the service policy for the Cisco Intercompany Media Engine Proxy. Otherwise, you will receive an error message when enabling the proxy with SIP inspection.

Note Cisco recommends that you configure the media-termination address for the Cisco Intercompany Media Engine Proxy on interfaces rather than configuring a global media-termination address.

• The Cisco Intercompany Media Engine Proxy can use only one type of media termination instance at a time; for example, you can configure a global media-termination address for all interfaces or configure a media-termination address for different interfaces. However, you cannot use a global media-termination address and media-termination addresses configured for each interface at the same time.

Note If you change any Cisco Intercompany Media Engine Proxy settings after you create the media-termination address for the proxy, you must reconfigure the media-termination address by using the no media-termination command, and then reconfiguring it as described in this procedure.

Procedure

Create the media termination instance to use with the Cisco Intercompany Media Engine Proxy.

The example command lines in this task are based on a basic (in-line) deployment. See Figure 19-6 for an illustration explaining the example command lines in this task.

To create the media termination instance for the Cisco Intercompany Media Engine Proxy, perform the following steps:

What To Do Next

Once you have created the media termination instance, create the Cisco Intercompany Media Engine Proxy. See Creating the Cisco Intercompany Media Engine Proxy.

Creating the Cisco Intercompany Media Engine Proxy

To create the Cisco Intercompany Media Engine Proxy, perform the following steps.

The example command lines in this task are based on a basic (in-line) deployment. See Figure 19-6 for an illustration explaining the example command lines in this task.

What to Do Next

Install the certificate on the local entity truststore. You could also enroll the certificate with a local CA trusted by the local entity.

Creating Trustpoints and Generating Certificates

You need to generate the keypair for the certificate used by the ASA, and configure a trustpoint to identify the certificate sent by the ASA in the TLS handshake.

The example command lines in this task are based on a basic (in-line) deployment. See Figure 19-6 for an illustration explaining the example command lines in this task.

Note This task instructs you on how to create trustpoints for the local enterprise and the remote enterprise and how to exchange certificates between these two enterprises. This task does not provide steps for creating trustpoints and exchanging certificates between the local Cisco UCM and the local ASA. However, if you require additional security within the local enterprise, you must perform the optional task (Optional) Configuring TLS within the Local Enterprise. Performing that task allows for secure TLS connections between the local Cisco UCM and the local ASA. The instructions in that task describe how to create trustpoints between the local Cisco UCM and the local ASA.

Prerequisites for Installing Certificates

To create a proxy certificate on the ASA that is trusted by the remote entity, obtain a certificate from a trusted CA or export it from the remote enterprise ASA.

To export the certificate from the remote enterprise, you enter the following command on the remote ASA:

hostname(config)# crypto ca export trustpoint identity-certificate

The ASA prompts displays the certificate in the terminal screen. Copy the certificate from the terminal screen. You will need the certificate text in Step 5 of this task.

Procedure

To create the trustpoints and generate certificates, perform the following steps:

What to Do Next

Create the TLS proxy for the Cisco Intercompany Media Engine. See Creating the TLS Proxy.

Creating the TLS Proxy

Because either enterprise, namely the local or remote Cisco UCM servers, can initiate the TLS handshake (unlike IP Telephony or Cisco Mobility Advantage, where only the clients initiate the TLS handshake), you must configure by-directional TLS proxy rules. Each enterprise can have an ASA as the TLS proxy.

Create TLS proxy instances for the local and remote entity initiated connections respectively. The entity that initiates the TLS connection is in the role of “TLS client.” Because the TLS proxy has a strict definition of “client” and “server” proxy, two TLS proxy instances must be defined if either of the entities could initiate the connection.

The example command lines in this task are based on a basic (in-line) deployment. See Figure 19-6 for an illustration explaining the example command lines in this task.

To create the TLS proxy, perform the following steps:

What to Do Next

Once you have created the TLS proxy, enable it for SIP inspection.

Enabling SIP Inspection for the Cisco Intercompany Media Engine Proxy

Enable the TLS proxy for SIP inspection and define policies for both entities that could initiate the connection.

The example command lines in this task are based on a basic (in-line) deployment. See Figure 19-6 for an illustration explaining the example command lines in this task.

Note If you want to change any Cisco Intercompany Media Engine Proxy settings after you enable SIP inspection, you must enter the no service-policy command, and then reconfigure the service policy as described in this procedure. Removing and reconfiguring the service policy does not affect existing calls; however, the first call traversing the Cisco Intercompany Media Engine Proxy will fail. Enter the clear connection command and restart the ASA.

To enable SIP inspection for the Cisco Intercompany Media Engine Proxy, perform the following steps:

What to Do Next

Once you have enabled the TLS proxy for SIP inspection, if necessary, configure TLS within the enterprise. See (Optional) Configuring TLS within the Local Enterprise.

(Optional) Configuring TLS within the Local Enterprise

This task is not required if TCP is allowable within the inside network.

TLS within the enterprise refers to the security status of the Cisco Intercompany Media Engine trunk as seen by the ASA.

Note If the transport security for the Cisco Intercompany Media Engine trunk changes on Cisco UCM, it must be changed on the ASA as well. A mismatch will result in call failure. The ASA does not support SRTP with non-secure IME trunks. The ASA assumes SRTP is allowed with secure trunks. So ‘SRTP Allowed’ must be checked for IME trunks if TLS is used. The ASA supports SRTP fallback to RTP for secure IME trunk calls.

Prerequisites

On the local Cisco UCM, download the Cisco UCM certificate. See the Cisco Unified Communications Manager documentation for information. You will need this certificate when performing Step 6 of this procedure.

Procedure

To configure TLS within the local enterprise, perform the following steps on the local ASA:

What to Do Next

Once you have configured the TLS within the enterprise, if necessary, configure off path signaling for an off path deployment. See (Optional) Configuring Off Path Signaling.

(Optional) Configuring Off Path Signaling

Perform this task only when you are configuring the Cisco Intercompany Media Engine Proxy as part of an off path deployment. You might choose to have an off path deployment when you want to use the Cisco Intercompany Media Engine but do not want to replace your existing Internet firewall with an ASA enabled with the Cisco Intercompany Media Engine Proxy.

In an off path deployment, the existing firewall that you have deployed in your environment is not capable of transmitting Cisco Intercompany Media Engine traffic.

Off path signaling requires that outside IP addresses translate to an inside IP address. The inside interface address can be used for this mapping service configuration. For the Cisco Intercompany Media Engine Proxy, the ASA creates dynamic mappings for external addresses to the internal IP address; therefore, using the dynamic NAT configuration on outbound calls, Cisco UCM sends SIP traffic to this internal IP address, and the ASA uses that mapping to determine the real destination on inbound calls. The static NAT or PAT mapping is used for inbound calls in an off path configuration.

Figure 19-9 Example for Configuring Off Path Signaling in an Off Path Deployment

After you configure off path signaling, the ASA mapping service listens on interface “inside” for requests. When it receives a request, it creates a dynamic mapping for the “outside” as the destination interface.

To configure off path signaling for the Cisco Intercompany Media Engine Proxy, perform the following steps:

This section contains the following sections:

• Configuring the Cisco UC-IMC Proxy by using the UC-IME Proxy Pane
• Configuring the Cisco UC-IMC Proxy by using the Unified Communications Wizard

Configuring the Cisco UC-IMC Proxy by using the UC-IME Proxy Pane

Use the Configure Cisco Intercompany Media Engine (UC-IME) proxy pane to add or edit a Cisco Intercompany Media Engine Proxy instance.

Note The Cisco Intercompany Media Engine Proxy does not appear as an option under the Unified Communications section of the navigation pane unless the license required for this proxy is installed on the ASA.

Use this pane to create the proxy instance; however, for the UC-IME proxy to be fully functionally, you must complete additional tasks, such as create the required NAT statements, ACLs, and MTA, set up the certificates, create the TLS Proxy, and enable SIP inspection.

Depending on whether the UC-IME proxy is deployed off path or in-line of Internet traffic, you must create the appropriate network objects with embedded NAT/PAT statements for the Cisco UCMs.

This pane is available from the Configuration > Firewall > Unified Communications > UC-IME Proxy.

Step 1 Open the Configuration > Firewall > Unified Communications > UC-IME Proxy pane.

Step 2 Check the Enable Cisco UC-IME proxy check box to enable the feature.

Step 3 In the Unified CM Servers area, enter an IP address or hostname for the Cisco Unified Communications Manager (Cisco UCM) or click the ellipsis to open a dialog and browse for an IP address or hostname.

Step 4 In the Trunk Security Mode field, click a security option. Specifying secure for Cisco UCM or Cisco UCM cluster indicates that Cisco UCM or Cisco UCM cluster is initiating TLS.

Step 5 Click Add to add the Cisco UCM for the Cisco Intercompany Media Engine Proxy. You must include an entry for each Cisco UCM in the cluster with Cisco Intercompany Media Engine that has a SIP trunk enabled.

Step 6 In the Ticket Epoch field, enter an integer from 1-255.

The epoch contains an integer that updates each time that the password is changed. When the proxy is configured the first time and a password entered for the first time, enter 1 for the epoch integer. Each time you change the password, increment the epoch to indicate the new password. You must increment the epoch value each time your change the password.

Typically, you increment the epoch sequentially; however, the ASA allows you to choose any value when you update the epoch.

If you change the epoch value, the current password is invalidated and you must enter a new password.

Note The epoch and password that you configure in this step on the ASA must match the epoch and password that you configure on the Cisco Intercompany Media Engine server. See the Cisco Intercompany Media Engine server documentation for information.

Step 7 In the Ticket Password field, enter a minimum of 10 printable character from the US-ASCII character set. The allowed characters include 0x21 to 0x73 inclusive, and exclude the space character. The ticket password can be up to 64 characters. Confirm the password you entered. Only one password can be configured at a time.

Step 8 Check the Apply MTA to UC-IME Link proxy check box to associate the media termination address with the Cisco Intercompany Media Engine Proxy.

Note You must create the media termination instance before you associate it with the Cisco Intercompany Media Engine Proxy. If necessary, click the Configure MTA button to configure a media termination address instance.

Step 9 If the Cisco Intercompany Media Engine Proxy is being configured as part of off path deployment, check the Enable off path address mapping service checkbox and configure the off path deployment settings:

a. From the Listening Interface field, select an ASA interface. This is the interface on which the ASA listens for the mapping requests.

b. In the Port field, enter a number between 1024 and 65535 as the TCP port on which the ASA listens for the mapping requests. The port number must be 1024 or higher to avoid conflicts with other services on the device, such as Telnet or SSH. By default, the port number is TCP 8060.

c. From the UC-IME Interface field, select an interface from the list. This is the interface that the ASA uses to connect to the remote Cisco UCM.

Note In an off path deployment any existing ASA that you have deployed in your environment are not capable of transmitting Cisco Intercompany Media Engine traffic. Off-path signaling requires that outside addresses are translated (using NAT) to an inside IP address. The inside interface address can be used for this mapping service configuration. For the Cisco Intercompany Media Engine Proxy, the ASA creates dynamic mappings for external addresses to the internal IP address.

Step 10 In the Fallback area, configure the fallback timer for the Cisco Intercompany Media Engine by specifying the following settings:

a. In the Fallback Sensitivity File field, enter the path to a file in flash memory that the ASA uses for mid-call PSTN fallback. The file name that you enter must be the name of a file on disk that includes the.fbs file extension. Alternatively, click the Browse Flash button to locate and select the file from flash memory.

b. In the Call Quality Evaluation Interval field, enter a number between 10-600 (in milliseconds). This number controls the frequency at which the ASA samples the RTP packets received from the Internet. The ASA uses the data sample to determine if fallback to the PSTN is needed for a call. By default, the length is 100 milliseconds for the timer.

c. In the Notification Interval field, enter a number between 10-360 (in seconds). This number controls the amount of time that the ASA waits before notifying Cisco UCM whether to fall back to PSTN. By default, the length is 20 seconds for this timer.

Note When you change the fallback timer for the Cisco Intercompany Media Engine Proxy, ASDM automatically removes the proxy from SIP inspection and then reapplies SIP inspection when the proxy is re-enabled.

Step 11 Click Apply to save the configuration changes for the Cisco Intercompany Media Engine Proxy.

Configuring the Cisco UC-IMC Proxy by using the Unified Communications Wizard

To configure the Cisco Intercompany Media Engine Proxy by using ASDM, choose Wizards > Unified Communications Wizard from the menu. The Unified Communications Wizard opens. From the first page, select the Cisco Intercompany Media Engine Proxy option under the Business-to-Business section.

The wizard automatically creates the necessary TLS proxy, then guides you through creating the Intercompany Media Engine proxy, importing and installing the required certificates, and finally enables the SIP inspection for the Intercompany Media Engine traffic automatically.

The wizard guides you through these steps to create the Cisco Intercompany Media Engine Proxy:

Step 1 Select the Intercompany Media Engine Proxy option.

Step 2 Select the topology of the Cisco Intercompany Media Engine Proxy, namely whether the ASA is an edge firewall with all Internet traffic flowing through it or whether the ASA is off the path of the main Internet traffic (referred to as an off path deployment).

Step 3 Specify private network settings such as the Cisco UCM IP addresses and the ticket settings.

Step 4 Specify the public network settings.

Step 5 Specify the media termination address settings of Cisco UCM.

Step 6 Configure the local-side certificate management, namely the certificates that are exchanged between the local Cisco Unified Communications Manager servers and the ASA. The identity certificate that the wizard generates in this step needs to be installed on each Cisco Unified Communications Manager (UCM) server in the cluster with the proxy and each identity certificate from the Cisco UCMs need to be installed on the ASA. The certificates are used by the ASA and the Cisco UCMs to authenticate each other, respectively, during TLS handshakes. The wizard only supports self-signed certificates for this step.

Step 7 Configure the remote-side certificate management, namely the certificates that are exchanged between the remote server and the ASA. In this step, the wizard generates a certificate signing request (CSR). After successfully generating the identity certificate request for the proxy, the wizard prompts you to save the file.

You must send the CSR text file to a certificate authority (CA), for example, by pasting the text file into the CSR enrollment page on the CA website. When the CA returns the Identity Certificate, you must install it on the ASA. This certificate is presented to remote servers so that they can authenticate the ASA as a trusted server.

Finally, this step of the wizard assists you in installing the root certificates of the CA from the remote servers so that the ASA can determine that the remote servers are trusted.

The wizard completes by displaying a summary of the configuration created for Cisco Intercompany Media Engine. See the Unified Communications Wizard section in this documentation for more information.

This section describes how to certain options of the show uc-ime command to obtain troubleshooting information for the Cisco Intercompany Media Engine Proxy. See the command reference for detailed information about the syntax for these commands.

show uc-ime signaling-sessions

Displays the corresponding SIP signaling sessions stored by the Cisco Intercompany Media Engine Proxy. Use this command to troubleshoot media or signaling failure. The command also displays the fallback parameters extracted from the SIP message headers, whether RTP monitoring is enabled or disabled, and whether SRTP keys are set.

Through the use of the Cisco Intercompany Media Engine Proxy, not only signaling but also media is secured for communication. It provides signaling encryption and SRTP/RTP conversion with SRTP enforced on the Internet side. The Cisco Intercompany Media Engine Proxy inserts itself into the media path by modifying the SIP signaling messages from Cisco UCMs.The Cisco Intercompany Media Engine Proxy sits on the edge of the enterprise and inspects SIP signaling between SIP trunks created between enterprises. It terminates TLS signaling from the Internet and initiates TCP or TLS to the local Cisco UCM.

Note If calls are not going through the Cisco Intercompany Media Engine, you can also use the show tls-proxy session command to troubleshoot the success of the TLS handshake between the components in the Cisco Intercompany Media Engine system. See the command reference for information about this command.

show uc-ime signaling-sessions statistics

Displays statistical information about corresponding signaling sessions stored by Cisco Intercompany Media Engine Proxy. Failure of signaling sessions in the Cisco Intercompany Media Engine can occur for different call-related reasons; such as failure of ticket verification or domain name verification, or offering RTP over the Internet.

Note Call-related failures, for example, can be due to the service policy rule being reconfigured or the primary ASA operating in failover mode. If a service policy rule for the Cisco Intercompany Media Engine Proxy is removed (by using the no service policy command) and reconfigured, the first call trasversing the ASA will fail. To resolve this issue, you must additionally enter the clear connection command and restart the ASA. If the failure is due to failover, the connections from the primary ASA are not synchronized to the standby ASA.

show uc-ime media-sessions detail

Displays the details about all active media sessions (calls) stored for the Cisco Intercompany Media Engine Proxy. Use this command to display output from successful calls. Additionally, use this command to troubleshoot problems with IP phone audio, such as one-way audio. If no calls are currently up, this output will be blank.

show uc-ime fallback-notification statistics

Displays statistics about the PSTN fallback notifications to the Cisco UMC. Even if a call is sent over VoIP because the quality of the connection was good, the connection quality might worsen mid-call. To ensure an overall good experience for the end user, Cisco Intercompany Media Engine attempts to perform a mid-call fallback. Performing a mid-call fallback requires the adaptive security appliance to monitor the RTP packets coming from the Internet. If fallback is required, the adaptive security appliance sends a REFER message to Cisco UCM to tell it that it needs to fallback the call to PSTN.

Cisco Intercompany Media Engine uses a configurable hold-down timer to set the amount of time that adaptive security appliance waits before notifying Cisco UCM whether to fall back to PSTN.

show uc-ime mapping-service-sessions

When the Cisco Intercompany Media Engine Proxy is configured for an off path deployment, displays mapping-service requests and replies between the proxy and the local Cisco UMC. A TCP port on the ASA is configured to listen for mapping requests.

The port number must be 1024 or higher to avoid conflicts with other services on the device, such as Telnet or SSH. By default, the port number is TCP 8060.

show uc-ime mapping-service-sessions statistics

Displays statistical information about the Cisco Intercompany Media Engine Proxy mapping service used in off path signaling.