Diagnostic tools on Expressway-C connector host
Use these diagnostic tools to investigate a problem with Hybrid Services connectors that are installed on the Expressway-C.
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Access the Webex Hybrid Services log levels and enable debug mode if instructed to do so by support. Go to Maintenance > Diagnostics > Hybrid Services Log Levels.
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Check the event log for errors and warnings. Go to
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Check for related alarms on Hybrid Services are tagged [Hybrid Services] and have IDs in the 60000–69999 range. You can also see these alarms in Control Hub (https://admin.webex.com).
. Alarms that are related to -
Run diagnostic logging while you recreate the issue, and take a tcpdump during that period. Go to
and read the online help for more details. -
Take a system snapshot to provide to support for diagnosis. Go to
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Configure syslog if you have remote logging servers. Go to
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Configure incident reporting so that any Expressway failures are automatically reported to us. Go to .
For more details, read the Cisco Expressway Serviceability Guide, or search the help on the Expressway.