Troubleshooting Guide for Cisco Unity Connection Release 10.x

Troubleshooting Reports in Cisco Unity Connection 10.x

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When no data appears in the reports that you generate, use the following task list to determine the cause and to resolve the problem:

1. Confirm that the Unity Connection Reports Data Harvester service is running. See the “Confirm Connection Reports Data Harvester Service is Running” section.

2. Adjust the report data collection cycle. See the “Adjusting Report Data Collection Cycle” section.

3. Use traces to troubleshoot reports. For detailed instructions on enabling the applicable traces and viewing the trace logs, see the “Diagnostic Traces in Cisco Unity Connection 10.x” chapter.

For information about the available reports and how to generate reports, see the “Using Reports in Version 10.x” chapter of the Administration Guide for Cisco Unity Connection Serviceability Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/serv_administration/guide/10xcucservagx/10xcucservag050.html.

Confirm Connection Reports Data Harvester Service is Running

To Confirm that Connection Reports Data Harvester Service is Running

Step 1 In Cisco Unity Connection Serviceability, on the Tools menu, select Service Management.

Step 2 On the Control Center – Feature Services page, under Optional Services, locate the Unity Connection Reports Data Harvester service.

Step 3 Confirm that the activate status for the Unity Connection Reports Data Harvester service is Activated. If the activate status is Deactivated, select Activate.

Step 4 Confirm that the service status for the Unity Connection Reports Data Harvester service is Started. If the service status is Stopped, select Start.

Step 5 Confirm that the running time for the Connection Reports Data Harvester service is greater than 00:00:00. If the running time is 00:00:00, turn off the Connection Reports Data Harvester service, then repeat Step 3 and Step 4.

Adjusting Report Data Collection Cycle

If the value of the Data Collection Cycle field is too high, the data may not have been collected yet for the report because the time between each cycle of collecting data is too long.

To Adjust the Report Data Collection Cycle

Step 1 In Cisco Unity Connection Administration, expand System Settings, then select Advanced > Reports.

Step 2 On the Report Configuration page, in the Minutes Between Data Collection Cycles field, enter the time (in minutes) that you want between each cycle of collecting data for the reports. The default is 30 minutes.

Step 3 Select Save.