Troubleshooting Guide for Cisco Unity Connection Release 10.x

Troubleshooting Comet Notifications over SSL in Cisco Unity Connection 10.x

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Cisco Unity Connection 10.5(1) and later allows the user to send comet notifications over SSL. See the following sections for information on troubleshooting problems with the comet notifications over SSL

Unable to Send Comet Notification over SSL

Make sure of the following if Unity Connection is unable to send comet notifications over SSL:

• User workstations are establishing connection on 7443 port.
• Firewall is not blocking the traffic on 7443 port.
• The show cuc jetty ssl status command is executed on both the primary and secondary nodes and the SSL mode is enabled.
• Connection Jetty service is restarted on both the primary and secondary servers.

For more information, see:

• The “Cisco Unity Connection Service Ports” section of the “IP Communications Required by Cisco Unity Connection 10.x” in the Security Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec010.html#28884.
• The Command Line Interface Guide for Cisco Unified Communications Solutions, Release 10.0(1), available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cli_ref/10_0_1/CUCM_BK_CBEED39F_00_cucm-cli-reference-guide-100.html.