Troubleshooting SNMP in Cisco Unity Connection 10.x

Cisco Unity Connection supports Simple Network Management Protocol (SNMP) to provide standard network management. Unity Connection SNMP uses the SNMP Master Agent service in Cisco Unified Serviceability and the Unity Connection SNMP Agent service in Cisco Unity Connection Serviceability.

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Noteblank.gif Unity Connection SNMP supports CISCO-UNITY-MIB from Cisco Unity.

See the following sections:

Problems with SNMP

Use the troubleshooting information in this section if you experience problems with SNMP. See the following possible issues:

SNMP Master Agent Service Not Running

The SNMP Master Agent service in Cisco Unified Serviceability runs as the master agent. Do the following procedure to confirm that the service is running.

To Confirm That the SNMP Master Agent Service Is Running

Step 1blank.gif In Cisco Unified Serviceability, on the Tools menu, select Control Center - Network Services.

Step 2blank.gif On the Control Center – Network Services page, under Platform Services, confirm that the status of the SNMP Master Agent service is Started.

Step 3blank.gif If the status is not Started, select SNMP Master Agent and select Restart.

 

Unity Connection SNMP Agent Service Not Running

The Unity Connection SNMP Agent service in Cisco Unity Connection Serviceability runs as a subagent. Do the following procedure to confirm that the service is running.

To Confirm That the Unity Connection SNMP Agent Service Is Running

Step 1blank.gif In Cisco Unity Connection Serviceability, on the Tools menu, select Service Management.

Step 2blank.gif On the Control Center – Feature Services page, under Base Services, confirm that the Unity Connection SNMP Agent service status is Started. If the service status is Stopped, select Start.

 

SNMP Community String Configured Incorrectly

The SNMP community string must be configured for SNMP to function correctly. Do the following procedure to confirm that the SNMP community string is configured correctly.

To Confirm That the SNMP Community String Is Configured Correctly

Step 1blank.gif In Cisco Unified Serviceability, on the SNMP menu, select V1/V2 > Community String.

Step 2blank.gif On the SNMP Community String Configuration page, select Find.

Step 3blank.gif If an SNMP community string appears, select the name. If there is no SNMP community string, select Add New.

Step 4blank.gif Enter any applicable settings and verify the settings.

Step 5blank.gif Select Save.

Step 6blank.gif When prompted that the SNMP Master Agent service is restarted, select OK.

 

Using Traces to Troubleshoot SNMP Issues

You can use traces to troubleshoot SNMP issues. For detailed instructions on enabling the applicable traces and viewing the trace logs, see the “Traces in Cisco Unity Connection Serviceability” section.