Agent
Greeting
|
Allows an
agent to create and update a prerecorded greeting that plays at the beginning
of a call, such as a customer call, before the agent begins the conversation
with the caller. The agent can record greetings and update them, as required.
When a
customer calls, both the agent and the customer can hear the prerecorded
greeting. The agent can remain on mute until the greeting ends or answer the
call over the greeting.
All codecs
supported for the phone are supported for Agent Greeting calls.
To enable
Agent Greeting in the Cisco Unified CM Administration application,
choose, and locate the IP Phone that
you want to configure. Scroll to the Device Information Layout pane and set the
Built In Bridge field to On or Default.
If Built
In Bridge is set to Default, choose
and select the appropriate Server and
Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set
Builtin Bridge Enable to On.
|
For more
information, see:
- Cisco Unified
Communications Manager Features and Services Guide,
"Barge
and Privacy" chapter
- Cisco Unified
Communications Manager System Guide,
"Cisco
Unified IP Phones" chapter
|
Audible
Message Waiting Indicator (AMWI)
|
A stutter
tone from the handset or speakerphone indicates that a user has one or more new
voice messages on a line.
|
For more
information, see the
Cisco
Unified Communications Manager System Guide,
"Cisco
Unified IP Phone" chapter.
|
Auto
Answer
(Cisco
Unified IP Phone 6911 only)
|
Connects
incoming calls automatically after a ring or two.
Auto
Answer works with the speakerphone.
|
For more
information, see the
Cisco
Unified Communications Manager Administration Guide,
"Directory Number Configuration" chapter.
|
Automatic
Port Synchronization
(Cisco
Unified IP Phone 6911 only)
|
When the
Cisco Unified CM administrator uses the Remote Port Configuration feature to
set the speed and duplex function of an IP Phone remotely, loss of packets can
occur if one port is slower than the other.
The
Automatic Port Synchronization feature synchronizes the ports to the lowest
speed among the two ports to eliminate packet loss. When automatic port
synchronization is enabled, Cisco recommends that both ports autonegotiate. If
one port autonegotiates and the other uses a fixed speed, the phone
synchronizes to the fixed port speed.
Note
|
If both
the ports use fixed speed, the Automatic Port Synchronization feature is
ineffective. The Remote Port Configuration and Automatic Port Synchronization
features are compatible only with IEEE 802.3AF Power of Ethernet (PoE)
switches. Switches that support only Cisco Inline Power are not compatible.
Enabling this feature on phones that are connected to these types of switches
could result in loss of connectivity to Cisco Unified CM if the phone is
powered by PoE.
|
|
To
configure the parameter in the Cisco Unified CM Administration application,
choose
, select the appropriate IP
phones, and scroll to the Product Specific Configuration Layout pane.
To
configure the setting on multiple phones simultaneously, enable Automatic Port
Synchronization in one of the following windows:
|
Block
External to External Transfer
|
Prevents
users from transferring an external call to another external number.
|
For more
information, see the
Cisco
Unified Communications Manager Features and Services Guide,
"External
Call Transfer Restrictions" chapter.
|
Call
Forward
|
Allows
users to redirect incoming calls to another number. Call forward options
include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call
Forward No Coverage.
You hear a
stutter tone when off hook if Call Forward All is active on your phone.
|
For more
information, see:
- Cisco Unified
Communications Manager Administration Guide,
"Directory Number Configuration" chapter
- Cisco Unified
Communications Manager System Guide,
"Cisco
Unified IP Phone" chapter
- Customize User Options Web Pages Options
|
Call
Forward All Loop Breakout
|
Detects
and prevents Call Forward All loops. When a Call Forward All loop is detected,
the Call Forward All configuration is ignored and the call rings through.
|
For more
information, see the
Cisco
Unified Communications Manager System Guide,
"Cisco
Unified IP Phone" chapter.
|
Call
Forward All Loop Prevention
|
Prevents a
user from configuring a Call Forward All destination directly on the phone that
creates a Call Forward All loop or that creates a Call Forward All chain with
more hops than the existing Forward Maximum Hop Count service parameter allows.
|
For more
information, see the
Cisco
Unified Communications Manager System Guide,
"Cisco
Unified IP Phone" chapter.
|
Call
Forward Destination Override
|
Allows you
to override Call Forward All (CFA) in cases where the CFA target places a call
to the CFA initiator. This feature allows the CFA target to reach the CFA
initiator for important calls. The override works whether the CFA target phone
number is internal or external.
|
For more
information, see the
Cisco Unified Communications Manager System Guide,
"Understanding Directory Numbers" chapter.
|
Call
Pickup
(Cisco
Unified IP Phone 6911 only)
|
Allows
users to answer a call ringing on a coworker's phone.
You can
configure an audio alert for the primary line on the phone. This alert notifies
the users that a call is ringing in their pickup group.
|
For more
information, see theCisco Unified Communications Manager Features and Services
Guide,
"Call
Pickup" chapter.
|
Call
Waiting
|
Indicates
and allows users to answer an incoming call while active on another call.
The phone
sounds the call waiting tone (single beep) and the line button flashes amber.
|
For more
information, see the
Cisco
Unified Communications Manager System Guide,
"Understanding Directory Numbers" chapter.
|
cBarge
|
Allows a
user to join a nonprivate call on a shared phone line. cBarge adds a user to an
existing call and converts it into a conference, allowing the user and other
parties to access conference features.
|
For more
information, see:
- Cisco Unified
Communications Manager Features and Services Guide,
"Barge
and Privacy" chapter
- Cisco Unified
Communications Manager System Guide,
"Cisco
Unified IP Phone" chapter
- Cisco
Unified Communications Manager Features and Services Guide,
"Barge
and Privacy
"chapter
|
Cisco
Unified Communications Manager Express (Unified CME) Version Negotiation
|
The Cisco
Unified Communication Manager Express uses a special tag in the information
sent to the phone to identify itself. This tag enables the phone to provide
services to the user that the switch supports.
|
For more
information, see:
|
Cisco
Unified Video Advantage (CUVA)
(Cisco
Unified IP Phone 6911 only)
|
Allows
users to make video calls by using their Cisco Unified IP Phones, personal
computers, and external video cameras.
|
Configure
the Video Capabilities and Auto Line Select parameter in the Product Specific
Configuration Layout section in Phone Configuration.
|
Cisco Web
Dialer
|
Allows
users to make calls from web and desktop applications.
|
For more
information, see the
Cisco
Unified Communications Manager Features and Services Guide,
"Cisco
Web Dialer" chapter.
|
Client
Matter Code (CMC)
|
Enables a
user to specify that a call relates to a specific client matter.
|
For more
information, see the
Cisco
Unified Communications Manager Features and Services Guide,
"Client
Matter Codes and Forced Authorization Codes" chapter.
|
Conference
|
Allows a
user to talk simultaneously with multiple parties by calling each participant
individually. Conference features include Conference and Meet Me.
Allows a
participant (host, initiator, or noninitiator) in a standard (ad hoc)
conference to add participants; also allows any conference participant to join
together two standard conferences on the same line.
Allows a
conference host using a Cisco Unified IP Phone 6901 to remove the last
participant that joined the conference using the hookflash feature.
|
The
Advance Adhoc Conference service parameter, disabled by default in Cisco
Unified Communications Manager, allows you to enable these features.
For
information on conferences, see the
Cisco Unified Communications Manager System Guide,
"Conference Bridges" chapter.
For more
information, see the
Cisco
Unified Communications Manager System Guide,
"Cisco
Unified IP Phone" chapter.
Note
|
Be sure
to inform your users if these features are activated.
|
|
CTI
Applications
|
A computer
telephony integration (CTI) route point can designate a virtual device to
receive multiple, simultaneous calls for application-controlled redirection.
|
For more
information, see the
Cisco
Unified Communications Manager Administration Guide,
"CTI
Route Point Configuration" chapter.
|
EnergyWise
|
Enables an
IP Phone to sleep (power down) and wake (power up) at predetermined times to
promote energy savings.
|
For more
information, see
EnergyWise Setup on Cisco Unified IP Phone 6901 and 6911.
|
Forced
Authorization Codes (FAC)
|
Controls
the types of calls that certain users can place.
|
For more
information, see the
Cisco
Unified Communications Manager Features and Services Guide,
"Client
Matter Codes and Forced Authorization Codes" chapter.
|
Group Call
Pickup
(Cisco
Unified IP Phone 6911 only)
|
Allows a
user to answer a call that is ringing on a phone in another group.
|
For more
information, see the
Cisco
Unified Communications Manager Features and Services Guide,
"Call
Pickup" chapter.
|
Hold
Status
|
Enables
phones with a shared line to distinguish between the local and remote lines
that placed a call on hold.
The Line
LED lights green for Local Hold and red for Remote Hold.
|
No
configuration required.
|
Hold/Resume
|
Allows the
user to move a connected call from an active state to a held state by using the
Hold button. The user resumes a held call by pressing the line button, speaker
button, or going off hook.
Note
|
The LED
on the line button pulses green when a local call is on hold and the LED pulses
red when a remote call is on hold.
|
|
No
configuration required unless you want to use Music on Hold. For more
information, see
"Music on
Hold" in this table.
|
Jitter
Buffer
|
Handles
jitter from 10 milliseconds (ms) to 1000 ms for both audio and video streams.
|
No
configuration required.
|
Meet Me
Conference
(Cisco
Unified IP Phone 6911 only)
|
Allows a
user to host a Meet Me conference in which other participants call a
predetermined number at a scheduled time.
The user
joins a Meet Me conference by pressing the feature button and the Meet Me
conference number.
|
For more
information, see the
Cisco
Unified Communications Manager Administration Guide,"Meet Me Number/Pattern
Configuration" chapter .
|
Message
Waiting
|
Defines
directory numbers for the message waiting on and message waiting off indicator.
A directly connected voice message system uses the specified directory number
to set or to clear a message waiting indicator for a particular Cisco Unified
IP Phone.
|
For more
information, see:
- Cisco Unified
Communications Manager Administration Guide,
"Message Waiting Configuration" chapter
- Cisco Unified
Communications Manager System Guide,
"Voice
Mail Connectivity to Cisco Unified Communications Manager" chapter
|
Message
Waiting Indicator
|
A light on
the handset that indicates that a user has one or more new voice messages.
|
For more
information, see:
- Cisco Unified
Communications Manager Administration Guide,
"Message Waiting Configuration" chapter
- Cisco Unified
Communications Manager System Guide,
"Voice
Mail Connectivity to Cisco Unified Communications Manager" chapter
|
Monitoring
and Recording
(Cisco
Unified IP Phone 6911 only)
|
Allows a
supervisor to monitor an active call silently. The supervisor cannot be heard
by either party on the call. The user may receive an audible alert during a
call when it is being monitored.
Callers
may also receive an audible alert to indicate that the call is being monitored.
The connected parties may also receive an audible alert that indicates the call
is secure and is being monitored.
|
For more
information, see the
Cisco
Unified Communications Manager Features and Services Guide,
"Monitoring and Recording" chapter.
|
Multilevel
Precedence and Preemption (MLPP)
(SCCP
phones only)
|
Provides a
method of prioritizing calls within your phone system. Use this feature when
users work in an environment where they need to make and receive urgent or
critical calls.
|
For more
information, see the
Cisco Unified Communications Manager Features and Services Guide,
"Multilevel Precedence and Preemption" chapter.
|
Music on
Hold
|
Plays
music while callers are on hold.
|
For more
information, see the
Cisco
Unified Communications Manager Features and Services Guide,
"Music On
Hold" chapter.
|
Mute
(Cisco
Unified IP Phone 6911 only)
|
Mutes the
microphone on the handset or speakerphone.
|
No
configuration required.
|
On-hook
Call Transfer
|
Allows a
user to press the Transfer button and go on-hook to complete a call transfer.
|
For more
information, see the
Cisco
Unified Communications Manager System Guide,
"Cisco
Unified IP Phones" chapter.
|
Plus
Dialing
|
Allows the
user to dial E.164 numbers prefixed with a plus (+) sign.
To dial
the + sign, the user needs to press and hold the star (*) key for at least 1
second. This applies to dialing the first digit for the feature in the Cisco
Unified IP Phone 6901 and 6911 only works with off-hook dialing.
|
No
configuration required.
|
Private
Line Automated Ringdown (PLAR)
|
The Cisco
Unified Communications Manager administrator can configure a phone number that
the Cisco Unified IP Phone dials as soon as the handset goes off-hook. This can
be useful for phones that are designated for calling emergency or hotline
numbers.
|
For more
information, see the
Cisco
Unified Communications Manager Administration Guide,
"Directory Number Configuration" chapter.
|
Redial
|
Allows
users to call the most recently dialed phone number by pressing the Redial
button.
|
No
configuration required.
|
Remote
Port Configuration
|
Allows the
administrator to configure the speed and duplex function of the phone Ethernet
ports remotely by using Cisco Unified CM Administration. This enhances the
performance for large deployments with specific port settings.
Note
|
If the
ports are configured for Remote Port Configuration in Cisco Unified CM, the
data cannot be changed on the phone.
|
|
To
configure the parameter in the Cisco Unified CM Administration application,
choose
, select the appropriate IP
Phone, and scroll to the Product Specific Configuration Layout pane (Switch
Port Remote Configuration or PC Port Remote Configuration).
To
configure the setting on multiple phones simultaneously, configure the remote
configuration in either Enterprise Phone Configuration () or Common Phone Profile Configuration
(. (Switch Port
Remote Configuration or PC Port Remote Configuration).
|
Shared
Line
|
Allows
multiple phones to share the same phone number or allows a user to share a
phone number with a coworker.
|
For more
information, see the
Cisco
Unified Communications Manager System Guide,
"Understanding Directory Numbers" chapter.
|
Speed
Dialing
(Cisco
Unified IP Phone 6911 only)
|
Dials a
specified number that has been previously stored.
You
configure this feature on the Cisco Unified Communications Manager. The users
access speed dialing using the Feature key and the Feature Code.
|
For more
information see:
- Cisco Unified
Communications Manager Administration Guide,
"Cisco
Unified IP Phone Configuration" chapter
- Cisco Unified
Communications Manager System Guide,
"Cisco
Unified IP Phone" chapter
|
SSH Access
|
Allows the
administrator to enable or disable the SSH Access setting using Cisco Unified
CM Administration.
Enabling
Secure Shell (SSH) access allows the phone to accept the SSH connections.
Disabling
SSH access blocks SSH access to the phone.
|
For more
information, see
UCR 2008 Setup
|
Time-of-Day Routing
|
Restricts
access to specified telephony features by time period.
|
For more
information, see:
- Cisco Unified
Communications Manager Administration Guide,
"Time
Period Configuration" chapter
- Cisco Unified
Communications Manager System Guide,
"Time-of-Day Routing" chapter
|
Time Zone
Update
|
Updates
the Cisco Unified IP Phone with time zone changes.
|
For more
information, see the
Cisco
Unified Communications Manager Administration Guide,
"Date/Time Group Configuration" chapter.
|
Transfer
|
Allows
users to redirect connected calls from their phones to another number.
|
Some
JTAPI/TAPI applications are not compatible with the Direct Transfer feature
implementation on the Cisco Unified IP Phone.
|
UCR 2008
(SCCP
phones only)
|
The Cisco
Unified IP Phones using SCCP support Unified Capabilities Requirements (UCR)
2008 by providing the following functions:
- Support for Federal
Information Processing Standard (FIPS) 140-2
- Support for 80-bit SRTCP
Tagging
As an IP
Phone administrator, you must set up specific parameters in Cisco Unified
Communications Manager Administration.
|
See
UCR 2008 Setup.
|
Voice
messaging system
|
Enables
callers to leave messages if calls are unanswered.
Users
access messages using the Message button on the Cisco Unified IP Phone 6911.
Users
access messages using the access code on the Cisco Unified IP Phone 6901.
|
For more
information, see:
- Cisco Unified
Communications Manager Administration Guide,
"Cisco
Voice-Mail Port Configuration" chapter.
- Cisco Unified
Communications Manager System Guide,
"Voice
Mail Connectivity to Cisco Unified Communications Manager" chapter.
|