Cisco Unified CM AutoAttendant Overview
The Cisco Unified CM AutoAttendant works with Unified CM to receive calls on specific telephone extensions. The software interacts with the caller and allows the caller to search for and select the extension of the party (in your organization) that the caller is trying to reach.
The Cisco Unified CM AutoAttendant does the following:
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Answers a call.
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Plays a user-configurable welcome prompt.
Plays a main menu prompt that asks the caller to perform one of three actions:
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Press 0 for the operator.
Press 1 to enter an extension number.
Press 2 to spell by name.
If the caller chooses to spell by name (option 2), the system compares the letters that are entered with the names that are configured to the available extensions.
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If a match exists, the system announces a transfer to the matched user and waits for up to two seconds for the caller to press any DTMF key to stop the transfer. If the caller does not stop the transfer, the system performs an explicit confirmation: it prompts the user for confirmation of the name and transfers the call to that user's primary extension.
If more than one match occurs, the system prompts the caller to choose the correct extension.
If too many matches occur, the system prompts the caller to enter more characters.
When the caller has specified the destination, the system transfers the call.
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If the line is busy or not in service, the system informs the caller accordingly and replays the main menu prompt.