Hardware
configuration
|
Cisco UCS
and Cisco approved partner servers
|
Software
configuration
|
Client-server software
|
Vendor
systems
|
Unified CM
8.x, Unified CM 9.x
|
Operating
systems
|
Runs on
Unified Communication Operating System (Red Hat Enterprise Linux)
|
Maximum
number of CTI ports per server
|
400
|
CTI
(Computer Telephony Integration) option
|
Included
|
Email
|
Included
|
Database
|
Included
|
Read data
from HTTP and XMLpages
|
Included
|
MRCP ASR/TTS
|
Optional
using Media Resource Control Protocol (MRCP)-order from a 3rd party vendor
For the currently supported MRCP ASR/TTS vendors, see the current at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html.
|
Play
messages to callers—music
|
Included
using Unified CM Music On Hold server or .wav file
|
Play
messages to callers—prompts
|
Included
using .wav file
|
Play
messages to callers—combine prompts, music and messages
|
Included and
fully customizable
|
Capture
and process caller Dual Tone Multifrequency (DTMF) input
|
Included
and fully customizable
|
Capture
and process caller DTMF input under VXML control
|
Included
|
Automated
attendant support
|
Included
and fully customizable
|
All
languages
|
Included,
if installed.
|
Inbound
HTTP request
|
Included
|
Historical
reporting
|
Included,
but limited to Unified IP IVR reports
From Unified CCX 10.0(1),
access the Historical reports using Unified Intelligence Center. Historical
Reporting Client (HRC) is not available.
|
Custom
scripting using Unified CCX Drag and Drop Editor
|
Included.
Has full editing features. All types of applications including ICM, Busy, and
RNA are available.
|
JTAPI
Telephony triggers
|
Included
|
HTTP
triggers
|
Included
|
Conditional routing (time of day, day of week, custom variables,
and so on.)
|
Included
|
Overflow,
interflow, intraflow routing
|
Included
|
Run
defined workflow using HTTP request
|
Included
|
Integrated
self-service application support
|
Included
|