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Learn how to enable messaging settings and configure instant messaging and presence functionality. Complete the steps to activate and start essential services, add an instant messaging and presence service, apply the service to a service profile, and then configure users.
This chapter applies to Cisco Unified Communications Manager IM and Presence Service version 9.0(1) and higher.
Essential services enable communication between servers and provide capabilities to the client.
Depending on your requirements, you might need to activate and start additional services. See the appropriate Cisco Unified Communications Manager documentation to review available services and determine if your deployment requires additional services.
You create a service profile that contains the configuration settings for the services you add on Cisco Unified Communications Manager. You add the service profile to the end user configuration for your users. The client can then retrieve settings for available services from the service profile.
Complete the steps to set up instant messaging and presence. You can add your service profile to the end user configuration at the same time that you enable users for instant messaging and presence.
You can pre-populate user contact lists with the Bulk Administration Tool (BAT). The first step is to create a CSV file that defines the contact list you want to provide to users. You then use the BAT to import that contact list in bulk to a set of users.
In this way you can pre-populate contact lists for users so that they automatically have a set of contacts after the initial launch of the client.
Cisco Jabber supports up to 300 contacts in a client contact list.
For more information about using BAT and the format of the CSV file, see the Deployment Guide for IM and Presence Service.
Enable and configure instant messaging capabilities.
Note | File transfers and screen captures are only supported on the desktop clients. |
You can enable or disable prompts for presence subscription requests from contacts within your organization.
The client always prompts users to allow presence subscription requests from contacts outside your organization.
Users can choose to allow or block contacts from inside your organization.
you select Allow users to view the availability of other users without being prompted for approval, the client automatically accepts all presence subscription requests without prompting users.
you do not select Allow users to view the availability of other users without being prompted for approval, the client prompts users for all presence subscription requests.
If users choose to block contacts, only their existing contacts can see their availability status. In other words, only those contacts who have already subscribed to the user's presence can see their availability status.
Note | When searching for contacts in your organization, users can see the temporary availability status of all users in the organization. However, if User A blocks User B, User B cannot see the temporary availability status of User A in the search list. |
Users can choose the following options for contacts from outside your organization:
Disable temporary presence to increase privacy control. When you configure this parameter, Cisco Jabber displays availability status only to contacts in a user's contact list.
Provide users with IM and Presence Service capabilities.
Add the IM and Presence Service to your service profile.
After you add an IM and Presence Service on Cisco Unified Communications Manager, you must apply it to a service profile so that the client can retrieve the settings.
Create a service profile.
If your organization defines users' profiles where their IM address is different from their email address, then some additional configuration is required to enable presence integration between the client and Microsoft SharePoint 2010 and 2013.
All sites are in sync with Microsoft SharePoint Central Administration (CA).
Synchronization between Microsoft SharePoint and Active Directory has been set up.
To configure users, you enable instant messaging and presence and add a service profile to the users.
Enable instant messaging and presence and add your service profile to individual users.
Step 1 | Open the Cisco Unified CM Administration interface. |
Step 2 | Select
.
The Find and List Users window opens. |
Step 3 | Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users. |
Step 4 | Select the
appropriate username from the list.
The End User Configuration window opens. |
Step 5 | Locate the
Service
Settings section and do the following:
|
Step 6 | Select Save. |
Enable instant messaging and presence and add your service profile to multiple users.
Step 1 | Open the Cisco Unified CM Administration interface. |
Step 2 | Select . The Find and List Users To Update window opens. |
Step 3 | Specify the appropriate filters in the Find User where field and then select Find to retrieve a list of users. |
Step 4 | Select Next. The Update Users Configuration window opens. |
Step 5 | Select both of the Enable User for Unified CM IM and Presence check boxes. There are two check boxes for Enable User for Unified CM IM and Presence. To disable instant messaging and presence, you select one check box. To enable instant messaging and presence, you select both check boxes. |
Step 6 | Select the UC Service Profile check box and then select your service profile from the drop-down list. Cisco Unified Communications Manager version 9.x only: If the user has only instant messaging and presence capabilities (IM only), you must select Use Default. For IM only users, Cisco Unified Communications Manager version 9.x always applies the default service profile regardless of what you select from the UC Service Profile drop-down list. |
Step 7 | In the Job Information section, specify if you want to run the job immediately or at a later time. |
Step 8 | Select Submit. |
Persistent Chat must be enabled and configured on Cisco Unified Communications Manager IM and Presence Service before it can be used by the client.
Persistent Chat is only available on Cisco Unified Communications Manager IM and Presence Service 10.0 and later.
Persistent Chat is only available for Cisco Jabber for Windows.
Refer to Database Setup for IM and Presence Service on Cisco Unified Communications Manager for your release for information on the database configuration necessary to support the Persistent Chat feature. It is available here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_installation_and_configuration_guides_list.html. Database configuration must be performed before continuing with this task.
Local chat message archiving must be enabled for Persistent Chat. Local chat message archiving is enabled on Cisco Unified Communications Manager IM and Presence Service using the Allow clients to log instant message history setting. Refer to Enable Message Settings for information on this setting.
Step 1 | Open the Cisco Unified CM IM and Presence Administration interface. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Step 2 | Select . | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Step 3 | Select Enable Persistent Chat. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Step 4 | Ensure the settings How many users can be in a room at one time and How many hidden users can be in a room at one time under the Occupancy Settings section contain the same, non-zero value. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Step 5 | Configure the
remaining settings as appropriate for your Persistent Chat deployment. Cisco
recommends the Persistent Chat settings in following table.
|
Ensure you configure any client-specific parameters for Persistent Chat. For more information, see Client Parameters.
Enable file transfer in Chat rooms. For more information, see Enable File Transfer and Screen Captures for Group Chats and Chat Rooms