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Cisco SocialMiner


状态	在售订购此系列
系列发布日期	29-OCT-2010

支持的版本：思科SocialMiner 11.6(1)、11.6(2)和12.0(1)

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文档分类

产品手册和产品信息
- Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
- Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
- Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015
- English
  - End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  - End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019
安全公告
- Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
- Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
- Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
- Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
- Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
- Cisco SocialMiner WeChat Page Cross-Site Scripting Vulnerability 04-Nov-2015
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
版本和兼容性
- 思科 SocialMiner 12.0(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
- 思科 SocialMiner 11.6(2)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018
- 思科 SocialMiner 11.6(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017
- 思科 SocialMiner 10.6(1)
  - Release Notes for Cisco SocialMiner Release 10.6(2) 23-May-2017
  - Release Notes for Cisco SocialMiner Release 10.6(1) 05-Dec-2014
参考
- 思科 SocialMiner 12.0(1)
  - Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019
- 思科 SocialMiner 11.6(1)
  - Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017
- 思科 SocialMiner 10.6(1)
  - Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014
- 思科 SocialMiner 11.6(1)
  - Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)
- 思科 SocialMiner 10.6(1)
  - Open Source Software used in Cisco SocialMiner, Release 10.6(1) 02-Dec-2014 (PDF - 5 MB)
设计
- 思科 SocialMiner 12.0(1)
  - Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019
- 思科 SocialMiner 11.6(1)
  - Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017
安装和升级
- 思科 SocialMiner 12.0(1)
  - Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019
- 思科 SocialMiner 11.6(2)
  - Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018
- 思科 SocialMiner 11.6(1)
  - Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017
- 思科 SocialMiner 10.6(1)
  - Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2) 23-May-2017
配置
- 思科 SocialMiner 12.0(1)
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018
- 思科 SocialMiner 11.6(2)
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018
- 思科 SocialMiner 11.6(1)
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017
- 思科 SocialMiner 11.6(1)
  - SocialMiner的集成和在UCCX 11.6的Gmail 24-Nov-2017
- 使用Active Directory配置CCP（以前称为SocialMiner） 06-Oct-2020
- 了解在UCCX解决方案的ECDSA证书 04-Apr-2017
- 用Cisco Unified Presence服务器(CUP)集成SocialMiner发送IM WebChat的通知 18-Mar-2016
维护和运行
- 思科 SocialMiner 11.6(2)
  - Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  - Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018
- 思科 SocialMiner 11.6(1)
  - Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019
- 思科 SocialMiner 10.6(1)
  - Cisco SocialMiner User Guide Release 10.6(1) 09-Dec-2014
- 使用日期过滤器搜索CCP（以前称为SocialMiner） 30-Sep-2021
故障排除
- 思科 SocialMiner 10.6(1)
  - UCCX的SHA-256技术支持 20-Apr-2017
- 使用UCCE排除SocialMiner代理请求（回叫）功能故障 17-Apr-2020
- UCCX和SocialMiner:气泡聊天和帖子聊天评分日志分析 23-Jan-2019
- 无法核准与错误的新的Facebook结转：“不能装载URL ：此URL域在app的域没有包括” 25-Jul-2018
- Facebook图形API更改(春天2018)和其在Cisco SocialMiner的暗示 17-Apr-2018
- 集成UCCX与代理程序电子邮件的SocialMiner - Exchange最佳实践 12-Oct-2017
- UCCX的不支持的配置和无声的功能的SocialMiner集成 01-Aug-2017