Table Of Contents

Managing Directory Handlers

Overview: Default Directory Handler

Creating a Directory Handler

Modifying a Directory Handler

Deleting a Directory Handler

Managing Directory Handlers

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Directory handlers provide directory assistance that callers can use to reach Cisco Unity Connection users with voice mailboxes. When a caller searches for a user name or part of a name, a directory handler looks up the extension and routes the call to the appropriate user.

Each directory handler contains settings that specify how it searches for names, what it does when it finds one or more matches, and what it does when it detects no caller input.

See the following sections in this chapter:

•Overview: Default Directory Handler

•Creating a Directory Handler

•Modifying a Directory Handler

•Deleting a Directory Handler

Overview: Default Directory Handler

Cisco Unity Connection includes one default directory handler, the System Directory Handler, which you can modify but not delete.

By default, this directory handler is configured to search all users with voice mailboxes on the system, in last name, first name order. The System Directory Handler is a phone-type directory handler, which requires users to have recorded names in order that they may be accessed in caller searches. There is no default voice-type directory handler.

In the default configuration, this directory handler is accessed when callers press 4 during the Opening Greeting call handler greeting.

Creating a Directory Handler

You can create as many directory handlers as needed to route calls to users by using available filters such as location, class of service, and system distribution list membership. You can create both phone and voice directory handlers on the same system, and users can be listed in more than one directory handler. Note that the voice recognition option is required in order to create voice directory handlers.

Because directory handlers do not have greetings, use call handlers or one-key dialing to route callers to a directory handler, and use the call handler greeting to explain caller options for each directory handler.

To Create a Directory Handler

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Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers.

Step 2 On the Search Directory Handlers page, click Add New.

Step 3 On the New Directory Handler page, enter a display name and, optionally, an extension for the directory handler.

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Note Fields marked with * (an asterisk) are required.

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Step 4 To create a voice-enabled directory, check the Voice Enabled check box.

Step 5 Click Save.

Step 6 On the Edit Directory Handler Basics page, continue entering settings for the directory handler. (For field information, on the Help menu, click Field Definitions.)

Step 7 When you have finished entering settings on the Edit Directory Handler page, click Save.

Step 8 If you are creating a phone directory handler, from the Edit menu, click Caller Input to continue adding applicable settings to the new directory handler.

Step 9 If you change any of the settings on the Caller Input page, click Save before leaving the page.

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Modifying a Directory Handler

To Modify a Directory Handler

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Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers.

Step 2 On the Search Directory Handlers page, click the display name of the directory handler that you want to modify.

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Note If the directory handler you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

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Step 3 On the Edit Directory Handler Basics page, change settings, as applicable. (For field information, on the Help menu, click Field Definitions.)

Step 4 When you have finished changing settings on the Edit Directory Handler page, click Save.

Step 5 For a phone directory handler, you may also want to change settings on the Caller Input page, as applicable; to do so, from the Edit menu, click Caller Input.

Step 6 If you change any of the settings on the Caller Input page, click Save before leaving the page.

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Deleting a Directory Handler

We recommend that you investigate and remove any references to a directory handler prior to deleting it. After you delete a directory handler, any call routing rules or call handlers that directed calls to the directory handler will instead direct them to the System Directory Handler. If you delete a directory handler that was previously referenced by one or more call handlers, be sure to rerecord the call handler greetings so that callers hear the appropriate information about input options.

To Delete a Directory Handler

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Step 1 In Cisco Unity Connection Administration, expand Call Management, then click Directory Handlers.

Step 2 On the Search Directory Handlers page, click the display name of the directory handler that you want to delete.

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Note If the directory handler you want to delete does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

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Step 3 On the Edit Directory Handler page, click the Delete button.

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Caution Before deleting the directory handler, verify that no routing rules or call handlers point to it. If any call handlers reference the deleted directory handler, be sure to rerecord the greetings of the call handlers and change other settings as necessary to remove mention of the deleted handler.

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Step 4 In the dialog box that opens, asking you to confirm the deletion, click OK.

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