Table Of Contents

Message Aging Policy

How Message Aging Works

Changing the Message Aging Policy

Message Aging Policy

---

See the following sections in this chapter:

•How Message Aging Works

•Changing the Message Aging Policy

How Message Aging Works

To help ensure that the hard disk where voice messages are stored does not fill up, you can configure Cisco Unity Connection message aging rules to automatically:

•Move read messages to the Deleted Items folder after a specified number of days. This rule is disabled by default.

•Permanently delete messages in the Deleted Items folder after a specified number of days. This rule is enabled by default.

You can enable or disable each of these message aging rules, and you can specify a different number of days for each rule. You can also enable or disable the message aging policy; disabling the policy means that the rules are not enforced regardless of their settings.

If the message aging policy is enabled, and if one or both message aging rules are enabled, you can still disable message aging for individual users on the Voice Mailbox page. However, the opposite is not true: if the message aging policy is disabled, you cannot enable it for individual users.

Messages are aged based on when a message was last changed. To change a message, a user must do one of the following:

•In the Cisco Unity Inbox, mark the message as new, mark the message as deleted, or change the message subject, and click Save.

•Over the phone, choose the option to mark the message as new, re-save the message, delete the message, or restore a deleted message as saved.

Simply listening to the message, without choosing one of these options, will not change the message.

Changing the Message Aging Policy

To Change the Message Aging Policy

---

Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Message Aging Policy.

Step 2 Change settings as applicable (see Field Help for information on individual fields).

Step 3 Click Save.

---

To Enable or Disable the Message Aging Policy for Individual Users

---

Step 1 In Cisco Unity Connection Administration, click Users.

Step 2 On the Search Users page, in the Search Results table, click the alias of the applicable user.

---

Note If the user alias does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

---

Step 3 On the Edit User Basics page, on the Edit menu, click Voice Mailbox.

Step 4 Check or uncheck the Enable Message Aging Policy check box, as applicable.

Step 5 Click Save.

---