Cisco Unity Connection System Administration Guide, Release 1.x - Managing Schedules and Holidays [Cisco Unity Connection]

Table Of Contents

Managing Schedules and Holidays

Overview: Default Schedules

Designating Holidays

Creating Schedules

Modifying Schedules

Deleting Schedules

Managing Schedules and Holidays

See the following sections in this chapter:

•Overview: Default Schedules

•Designating Holidays

•Creating Schedules

•Modifying Schedules

•Deleting Schedules

Overview: Default Schedules

Cisco Unity Connection has two predefined schedules: All Hours and Weekdays.

By default, the All Hours schedule is configured to be "active" 24 hours a day, 7 days a week, with no holidays. Routing rules that follow this schedule will always be active, and call handlers that use this schedule as is will never use off hour transfer settings or play closed greetings.

The Weekdays schedule is configured to be active from 8 a.m. to 5 p.m. (in the time zone of the Connection server) from Monday through Friday. It is also configured to observe any days and times that are set in the default Holidays schedule. Note however that by default the Holidays schedule is not configured for any days or times—at a minimum you may want to add days and times when your organization will be closed to this holiday schedule.

Designating Holidays

When a Holiday setting is in effect, Connection plays holiday greetings (if enabled) and observes off hours transfer rules. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually.

To Add a Holiday Schedule

Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Holiday Schedules.

Step 2 On the Search Holiday Schedules page, click Add New.

Step 3 On the New Holiday Schedule page, enter a display name for the holiday schedule, and click Save.

Step 4 On the Edit Holiday Schedule page, to add a new holiday to the schedule, click Add New.

Step 5 On the New Schedule detail page, enter settings, as applicable. (For field information, on the Help menu, click Field Definitions.)

Step 6 Click Save.

Step 7 To return to the Edit Holiday Schedule page, from the Edit menu, click Edit Holiday Schedule.

Creating Schedules

To Create a New Schedule

Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Schedules.

Step 2 On the Search Schedules page, click Add New.

Step 3 On the New Schedule page, enter a display name, and select a holiday schedule to apply to this schedule.

Note Fields marked with * (an asterisk) are required.

Step 4 Click Save.

Step 5 On the Edit Schedule page, to add time frames when the schedule will be active, in the Schedule Details box, click Add New.

Step 6 If you change any settings on the New Schedule Detail page, click Save. To return to the Edit Schedule page, from the Edit menu, click Edit Schedule.

Modifying Schedules

To Modify a Schedule

Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Schedules.

Step 2 On the Search Schedules page, click the display name of the schedule that you want to modify.

Note If the schedule you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

Step 3 On the Edit Schedule page, change the display name or holiday schedule settings, as applicable.

Step 4 When you have finished changing settings on the Edit Schedule page, click Save.

Step 5 To add time frames when the schedule will be active, in the Schedule Details box, click Add New.

Step 6 If you change any settings on the New Schedule Detail page, click Save. To return to the Edit Schedule page, from the Edit menu, click Edit Schedule.

Step 7 To remove time frames, check the check box next to the schedule detail that you want to remove, and click Delete Selected.

Note If you remove all schedule details from a schedule, the schedule will never be "active." Call handlers that use this schedule as is will always use off hours transfer settings, and the closed greeting will always play (if enabled) for users and call handlers that use this schedule, except when it is overridden by the internal, holiday, busy, or alternate greeting.

Deleting Schedules

To Delete a Schedule

Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Schedules.

Step 2 On the Search Schedules page, click the display name of the schedule that you want to delete.

Note If the schedule you want to delete does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.

Step 3 On the Edit Schedule page, click Delete.

Note If the schedule you are attempting to delete is referenced by a call routing table or call handler, you will receive an error message and will not be able to delete the schedule until you find and remove the reference.

Step 4 In the dialog box that opens, asking you to confirm the deletion, click OK.

	Cisco Unity Connection System Administration Guide, Release 1.x
	Managing Schedules and Holidays
Cisco Unity Connection System Administration Guide, Release 1.x Index Preface Administrative Tools Call Management Overview Creating a Call Management Plan Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Call Routing Tables Managing Schedules and Holidays Managing Restriction Tables Cisco Unity Connection Conversation Changing Conversation Settings Changing the Audio Format of Recordings, Prompts, and Media Streams Messaging Message Aging Policy Setting Up Message Notification Setting Up Private and Secure Messaging Setting Up Broadcast Messaging Managing System Distribution Lists Managing Recorded Greetings and Recorded Names Managing the Phone System Integrations Generating System Configuration and Call Management Reports Accessing and Using Cisco Unity Connection Administration	Download this chapter Managing Schedules and Holidays Download the complete book PDF Version of Entire Book (PDF - 4 MB) Feedback Table Of Contents Managing Schedules and Holidays Overview: Default Schedules Designating Holidays Creating Schedules Modifying Schedules Deleting Schedules Managing Schedules and Holidays See the following sections in this chapter: •Overview: Default Schedules •Designating Holidays •Creating Schedules •Modifying Schedules •Deleting Schedules Overview: Default Schedules Cisco Unity Connection has two predefined schedules: All Hours and Weekdays. By default, the All Hours schedule is configured to be "active" 24 hours a day, 7 days a week, with no holidays. Routing rules that follow this schedule will always be active, and call handlers that use this schedule as is will never use off hour transfer settings or play closed greetings. The Weekdays schedule is configured to be active from 8 a.m. to 5 p.m. (in the time zone of the Connection server) from Monday through Friday. It is also configured to observe any days and times that are set in the default Holidays schedule. Note however that by default the Holidays schedule is not configured for any days or times—at a minimum you may want to add days and times when your organization will be closed to this holiday schedule. Designating Holidays When a Holiday setting is in effect, Connection plays holiday greetings (if enabled) and observes off hours transfer rules. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually. To Add a Holiday Schedule Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Holiday Schedules. Step 2 On the Search Holiday Schedules page, click Add New. Step 3 On the New Holiday Schedule page, enter a display name for the holiday schedule, and click Save. Step 4 On the Edit Holiday Schedule page, to add a new holiday to the schedule, click Add New. Step 5 On the New Schedule detail page, enter settings, as applicable. (For field information, on the Help menu, click Field Definitions.) Step 6 Click Save. Step 7 To return to the Edit Holiday Schedule page, from the Edit menu, click Edit Holiday Schedule. Creating Schedules To Create a New Schedule Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Schedules. Step 2 On the Search Schedules page, click Add New. Step 3 On the New Schedule page, enter a display name, and select a holiday schedule to apply to this schedule. Note Fields marked with * (an asterisk) are required. Step 4 Click Save. Step 5 On the Edit Schedule page, to add time frames when the schedule will be active, in the Schedule Details box, click Add New. Step 6 If you change any settings on the New Schedule Detail page, click Save. To return to the Edit Schedule page, from the Edit menu, click Edit Schedule. Modifying Schedules To Modify a Schedule Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Schedules. Step 2 On the Search Schedules page, click the display name of the schedule that you want to modify. Note If the schedule you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find. Step 3 On the Edit Schedule page, change the display name or holiday schedule settings, as applicable. Step 4 When you have finished changing settings on the Edit Schedule page, click Save. Step 5 To add time frames when the schedule will be active, in the Schedule Details box, click Add New. Step 6 If you change any settings on the New Schedule Detail page, click Save. To return to the Edit Schedule page, from the Edit menu, click Edit Schedule. Step 7 To remove time frames, check the check box next to the schedule detail that you want to remove, and click Delete Selected. Note If you remove all schedule details from a schedule, the schedule will never be "active." Call handlers that use this schedule as is will always use off hours transfer settings, and the closed greeting will always play (if enabled) for users and call handlers that use this schedule, except when it is overridden by the internal, holiday, busy, or alternate greeting. Deleting Schedules To Delete a Schedule Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Schedules. Step 2 On the Search Schedules page, click the display name of the schedule that you want to delete. Note If the schedule you want to delete does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find. Step 3 On the Edit Schedule page, click Delete. Note If the schedule you are attempting to delete is referenced by a call routing table or call handler, you will receive an error message and will not be able to delete the schedule until you find and remove the reference. Step 4 In the dialog box that opens, asking you to confirm the deletion, click OK.
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