Cisco CallManager Administration Guide, Release 3.1(1) - Cisco Messaging Interface Configuration [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

Cisco Messaging Interface Configuration

Adding the Cisco Messaging Interface Service to a Server

Deleting the Cisco Messaging Interface Service From a Server

Configuring Cisco Messaging Interface Service Parameters

Cisco Messaging Interface Configuration

The Cisco Messaging Interface (CMI) service allows you to use an external voice-mail system with the Cisco CallManager 3.0 and later. To work with Cisco CallManager, the voice-mail system must meet several requirements, including having a simplified message desk interface (SMDI). For detailed information on integrating a voice-mail system with Cisco CallManager, refer to the "SMDI Voice Mail Integration" section in the Cisco CallManager System Guide.

For information on how to work with the CMI, use the following topics:

•Adding the Cisco Messaging Interface Service to a Server

•Deleting the Cisco Messaging Interface Service From a Server

•Configuring Cisco Messaging Interface Service Parameters

•Service Parameters Configuration, page 30-1

•SMDI Voice Mail Integration, Cisco CallManager System Guide

Adding the Cisco Messaging Interface Service to a Server

This section describes how to add the Cisco Messaging Interface service to the Cisco CallManager.

Before You Begin

Be sure that the following requirements are met before proceeding with any series of steps. Refer to the "Server Configuration" section on page 2-1 for more information.

•Make sure servers are configured.

•You must have installed the Cisco Messaging Interface service when you installed or upgraded the Cisco CallManager.

•You must know the voice-mail access number and partition as well as the extension and mailbox length on the voice-mail system.

Procedure

Step 1 Choose Service > Cisco Messaging Interface.

Step 2 From the Server drop-down list box, choose the server on which you want to add the Cisco Messaging Interface.

Note The servers listed on the left side of the pane already include the Cisco Messaging Interface service in their configuration.

Step 3 Click Insert.

The Cisco Messaging Interface Configuration pane displays the parameters configured for this service.

Step 4 You can modify the service parameters, if necessary. For more information about CMI service parameters, see the "Updating a Service Parameter" section on page 30-4.

Note Cisco Messaging Interface can take up to 5 minutes to detect and load new parameters. If you need an instant update, restart Cisco Messaging Interface service. For information on restarting services, see the "Starting and Stopping Services" section on page 32-1.

Note CMI remains idle if you do not configure the VoiceMailDN parameter. CMI becomes active within five minutes of your configuring the parameter.

Caution Some changes to service parameters may cause system failure.

Cisco recommends you do not make any changes to service parameters unless you fully understand the feature that you are changing or unless the Cisco Technical Assistance Center (TAC) specifies the changes.

Next Steps

To enable the "messages" button on your Cisco IP phone to access the voice mailbox, configure the VoiceMail service parameter for the Cisco CallManager service to the voice-mail access number. You must set this value for each Cisco CallManager in a cluster. Once you configure the VoiceMail parameter, you must stop and start Cisco CallManager or reset each phone.

For more information on configuring service parameters, see the "Updating a Service Parameter" section on page 30-4.

Note The Cisco CallManager service parameters MessageWaitingOffDN and MessageWaitingOnDN do not apply to configuring Cisco Messaging Interface.

Related Topics

•Deleting the Cisco Messaging Interface Service From a Server

•Configuring Cisco Messaging Interface Service Parameters

•Service Parameters Configuration, page 30-1

•SMDI Voice Mail Integration, Cisco CallManager System Guide

Deleting the Cisco Messaging Interface Service From a Server

This section describes how to delete Cisco Messaging Interface service from a server.

Procedure

Step 1 Choose Service > Cisco Messaging Interface.

Step 2 From the CMI Servers list, choose the server from which you want to delete the Cisco Messaging Interface service.

The Cisco Messaging Interface Configuration pane displays the parameters configured for this service.

Step 3 Click Delete Service.

A message displays stating that you are about to permanently delete service from this server.

Step 4 Click OK to continue or Cancel to cancel the deletion.

Related Topics

•Adding the Cisco Messaging Interface Service to a Server

•Configuring Cisco Messaging Interface Service Parameters

•Service Parameters Configuration, page 30-1

•SMDI Voice Mail Integration, Cisco CallManager System Guide

Configuring Cisco Messaging Interface Service Parameters

This section describes how to configure Cisco Messaging Interface service parameters.

Caution Some changes to service parameters may cause system failure.

Cisco recommends you do not make any changes to service parameters unless you fully understand the feature that you are changing or unless the Cisco Technical Assistance Center (TAC) specifies the changes.

Do not add or delete services parameters unless the Cisco TAC directs you to do so.

Procedure

Step 1 Choose Service > Cisco Messaging Interface.

Step 2 From the CMI servers list, choose the server on which you want to configure Cisco Messaging Interface service parameters.

The pane refreshes, displaying the server you chose.

Step 3 Make the appropriate changes and click Update.

To view a list of parameters and their descriptions, click the "i" button in the upper, right corner of the pane. To view the list with a particular parameter at the top, click that parameter on the Service Parameter Configuration pane.

Note Cisco Messaging Interface can take up to 5 minutes to detect and load new parameters. If you need an instant update, restart Cisco Messaging Interface service. For information on restarting services, see the "Starting and Stopping Services" section on page 32-1.

Related Topics

•Adding the Cisco Messaging Interface Service to a Server

•Deleting the Cisco Messaging Interface Service From a Server

•Service Parameters Configuration, page 30-1

•SMDI Voice Mail Integration, Cisco CallManager System Guide

	Cisco CallManager Administration Guide, Release 3.1(1)
	Cisco Messaging Interface Configuration
Cisco CallManager Administration Guide, Release 3.1(1) Index Preface Introduction Server Configuration Cisco CallManager Configuration Cisco CallManager Group Configuration Date/Time Group Configuration Device Defaults Configuration Region Configuration Device Pool Configuration Enterprise Parameters Configuration Location Configuration Auto-Registration Configuration Partition Configuration Calling Search Space Configuration Route Filter Configuration Route Group Configuration Route List Configuration Route Pattern Configuration Translation Pattern Configuration External Route Plan Wizard Special Characters and Settings Route Plan Report Cisco Messaging Interface Configuration Cisco TFTP Configuration Cisco WebAttendant Configuration Conference Bridge Configuration Media Termination Point Configuration Music On Hold Configuration Media Resource Group Configuration Media Resource Group List Configuration Service Parameters Configuration Transcoder Configuration Starting and Stopping Services Call Park Configuration Call Pickup and Group Call Pickup Configuration Cisco IP Phone Services Configuration Device Configuration CTI Route Point Configuration Cisco Voice Mail Configuration Device Profile Configuration Gatekeeper Configuration Gateway Configuration Cisco IP Phone Configuration Phone Button Template Configuration Adding a New User Searching the Global Directory Plugin Configuration Cisco TAPI Service Provider Installation and Configuration Cisco JTAPI Installation and Configuration Personal Directory	Download this chapter Cisco Messaging Interface Configuration Download the complete book PDF version of entire book (PDF - 5 MB) Feedback Table Of Contents Cisco Messaging Interface Configuration Adding the Cisco Messaging Interface Service to a Server Deleting the Cisco Messaging Interface Service From a Server Configuring Cisco Messaging Interface Service Parameters Cisco Messaging Interface Configuration The Cisco Messaging Interface (CMI) service allows you to use an external voice-mail system with the Cisco CallManager 3.0 and later. To work with Cisco CallManager, the voice-mail system must meet several requirements, including having a simplified message desk interface (SMDI). For detailed information on integrating a voice-mail system with Cisco CallManager, refer to the "SMDI Voice Mail Integration" section in the Cisco CallManager System Guide. For information on how to work with the CMI, use the following topics: •Adding the Cisco Messaging Interface Service to a Server •Deleting the Cisco Messaging Interface Service From a Server •Configuring Cisco Messaging Interface Service Parameters •Service Parameters Configuration, page 30-1 •SMDI Voice Mail Integration, Cisco CallManager System Guide Adding the Cisco Messaging Interface Service to a Server This section describes how to add the Cisco Messaging Interface service to the Cisco CallManager. Before You Begin Be sure that the following requirements are met before proceeding with any series of steps. Refer to the "Server Configuration" section on page 2-1 for more information. •Make sure servers are configured. •You must have installed the Cisco Messaging Interface service when you installed or upgraded the Cisco CallManager. •You must know the voice-mail access number and partition as well as the extension and mailbox length on the voice-mail system. Procedure Step 1 Choose Service > Cisco Messaging Interface. Step 2 From the Server drop-down list box, choose the server on which you want to add the Cisco Messaging Interface. Note The servers listed on the left side of the pane already include the Cisco Messaging Interface service in their configuration. Step 3 Click Insert. The Cisco Messaging Interface Configuration pane displays the parameters configured for this service. Step 4 You can modify the service parameters, if necessary. For more information about CMI service parameters, see the "Updating a Service Parameter" section on page 30-4. Note Cisco Messaging Interface can take up to 5 minutes to detect and load new parameters. If you need an instant update, restart Cisco Messaging Interface service. For information on restarting services, see the "Starting and Stopping Services" section on page 32-1. Note CMI remains idle if you do not configure the VoiceMailDN parameter. CMI becomes active within five minutes of your configuring the parameter. Caution Some changes to service parameters may cause system failure. Cisco recommends you do not make any changes to service parameters unless you fully understand the feature that you are changing or unless the Cisco Technical Assistance Center (TAC) specifies the changes. Next Steps To enable the "messages" button on your Cisco IP phone to access the voice mailbox, configure the VoiceMail service parameter for the Cisco CallManager service to the voice-mail access number. You must set this value for each Cisco CallManager in a cluster. Once you configure the VoiceMail parameter, you must stop and start Cisco CallManager or reset each phone. For more information on configuring service parameters, see the "Updating a Service Parameter" section on page 30-4. Note The Cisco CallManager service parameters MessageWaitingOffDN and MessageWaitingOnDN do not apply to configuring Cisco Messaging Interface. Related Topics •Deleting the Cisco Messaging Interface Service From a Server •Configuring Cisco Messaging Interface Service Parameters •Service Parameters Configuration, page 30-1 •SMDI Voice Mail Integration, Cisco CallManager System Guide Deleting the Cisco Messaging Interface Service From a Server This section describes how to delete Cisco Messaging Interface service from a server. Procedure Step 1 Choose Service > Cisco Messaging Interface. Step 2 From the CMI Servers list, choose the server from which you want to delete the Cisco Messaging Interface service. The Cisco Messaging Interface Configuration pane displays the parameters configured for this service. Step 3 Click Delete Service. A message displays stating that you are about to permanently delete service from this server. Step 4 Click OK to continue or Cancel to cancel the deletion. Related Topics •Adding the Cisco Messaging Interface Service to a Server •Configuring Cisco Messaging Interface Service Parameters •Service Parameters Configuration, page 30-1 •SMDI Voice Mail Integration, Cisco CallManager System Guide Configuring Cisco Messaging Interface Service Parameters This section describes how to configure Cisco Messaging Interface service parameters. Caution Some changes to service parameters may cause system failure. Cisco recommends you do not make any changes to service parameters unless you fully understand the feature that you are changing or unless the Cisco Technical Assistance Center (TAC) specifies the changes. Do not add or delete services parameters unless the Cisco TAC directs you to do so. Procedure Step 1 Choose Service > Cisco Messaging Interface. Step 2 From the CMI servers list, choose the server on which you want to configure Cisco Messaging Interface service parameters. The pane refreshes, displaying the server you chose. Step 3 Make the appropriate changes and click Update. To view a list of parameters and their descriptions, click the "i" button in the upper, right corner of the pane. To view the list with a particular parameter at the top, click that parameter on the Service Parameter Configuration pane. Note Cisco Messaging Interface can take up to 5 minutes to detect and load new parameters. If you need an instant update, restart Cisco Messaging Interface service. For information on restarting services, see the "Starting and Stopping Services" section on page 32-1. Related Topics •Adding the Cisco Messaging Interface Service to a Server •Deleting the Cisco Messaging Interface Service From a Server •Service Parameters Configuration, page 30-1 •SMDI Voice Mail Integration, Cisco CallManager System Guide
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