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Cisco CallManager Serviceability System Guide, Release 3.3(3)
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Index
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Preface
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Introduction
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Objects and Counters
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Cisco CallManager Services
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Tools Overview
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Service Activation
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Control Center
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Alarms
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Trace
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Real-Time Monitoring
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Quality Report Tool
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Microsoft Performance
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Bulk Trace Analysis
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CDR Analysis and Reporting
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Remote Serviceability Overview
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Cisco Secure Telnet
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Show Command Line Interface
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Simple Network Management Protocol
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CiscoWorks2000
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Path Analysis
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System Log Management
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Cisco Discovery Protocol Support
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Cisco CallManager Perfmon Counters, RTMT, and CISCO-CCM-MIB
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Trace Examples
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Feedback
Table Of Contents
Remote Serviceability Overview
Remote Serviceability Tools and Programs
Remote Serviceability Options Checklist
Where to Find More Information
Remote Serviceability Overview
Cisco Service Engineers (CSE) use the remote serviceability tools to supplement the management and administration of your Cisco CallManager system. Using these tools, CSEs gather system and debug information when remote troubleshooting or diagnostic help is needed.
This chapter contains the following topics:
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Remote Serviceability Tools and Programs
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Remote Serviceability Tools and Programs
With customer permission, technical support engineers log on to a Cisco CallManager server and get a desktop or shell that allows them to perform any function that could be done from a local logon session.
Remote serviceability supports numerous applications in the multihost and multiplatform Cisco IP Telephony Solutions environment. The tools can process and report on a vast collection of local or remote Cisco CallManager configuration data and system information.
Cisco CallManager supports the following capabilities for remote serviceability:
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Remote Serviceability Options Checklist
Table 14-1 provides an overview of the options for remote serviceability.
Table 14-1 Remote Serviceability Configuration Checklist
1.
Remotely monitor and maintain Cisco CallManager network servers using a transparent firewall program. Used by CSEs, Cisco Secure Telnet enables a Telnet client inside the Cisco firewall to connect to a Telnet daemon behind the customer firewall.
Chapter 15, "Cisco Secure Telnet"
Cisco Secure Telnet Configuration, Cisco CallManager Serviceability Administration Guide
2.
Display the contents of the Cisco CallManager configuration database, configuration file, memory statistics, and/or Windows 2000 diagnostic information. Run Show from a Telnet session or a console on the Cisco CallManager network.
Show Command Line Interface, Cisco CallManager Serviceability Administration Guide
3.
Access remote Cisco CallManager networks using the Simple Network Management Protocol (SNMP).
Chapter 17, "Simple Network Management Protocol"
Simple Network Management Protocol Configuration, Cisco CallManager Serviceability Administration Guide
4.
Manage Cisco CallManager networks remotely using CiscoWorks2000. Tools that work with CiscoWorks2000 include
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Chapter 17, "Simple Network Management Protocol"
Chapter 20, "System Log Management"
"Cisco Discovery Protocol Support"
Overview of CiscoWorks2000, Cisco CallManager Serviceability Administration Guide
Path Analysis Configuration, Cisco CallManager Serviceability Administration Guide
System Log Management Configuration, Cisco CallManager Serviceability Administration Guide
Cisco Discovery Protocol Support Configuration, Cisco CallManager Serviceability Administration Guide
Simple Network Management Protocol Configuration, Cisco CallManager Serviceability Administration Guide
Where to Find More Information
Related Topics
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Additional Cisco Documentation
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http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm