Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

A

about RTM 9-14

administrators, CAR 13-3

Alarm configuration checklist 7-10

Alarm definition checklist 7-11

Alarms

applications using registry-based alarm interfaces 7-7

configuration overview 7-2

definitions

catalogs 7-5

definitions window 7-9

described 7-5

editing 7-7

event properties window 7-8

example 7-7

described 7-1

destinations 7-3

event levels 7-4

Event Viewer 7-3

filters 7-4

monitors 7-3

NT Event Viewer 7-3

overview 7-1

SDI trace library 7-3

SDL trace library 7-3

Syslog 7-3

viewing information

overview 7-5

alert notification

configuration

for a counter 9-16

for gateway 9-20

e-mail

for counter 9-16

for gateway 9-20

window 9-17

message 9-16, 9-20

port/channel status 9-20

schedule 9-16, 9-20

thresholds 9-16

alerts

setting CDR and CAR database 13-22

authenticate and show CAR pages 13-31

automatic report generation 13-26

B

base rate 13-24

bill

department 13-4

individual 13-4

Bulk Trace Analysis

checklist 12-2

list of topics 12-1

C

Call Detail Records (CDR) 19-2

call termination

CDR search by 13-15

call types, QoS by 13-9

CAR

administrators, managers, users 13-3

CDR search

overview 13-14

checklist 13-32

configuring database purge 13-22

described 13-2

device reports

overview 13-10

list of topics 13-1

report config

overview 13-23

setting database alert 13-22

starting or stopping scheduler 13-23

system 13-16

system reports

overview 13-7

user reports 13-3

category tabs

Real-Time Monitoring Tool 9-14

CCM_SNMP_MIB counters A-1

CDP

access CDP driver control 21-2

advertisement support 21-1

alter CDP setting 21-2

checklist 21-3

Cisco device support 21-1

default settings 21-2

driver

system prerequisites 21-2

usage 21-2

install CDP protocol driver 21-3

list of topics 21-1

locate updated driver 21-3

periodic messages 21-1

protocol driver

installing 21-3

settings 21-2

CDR

configuring database purge 13-22

error report 13-10

load records 13-18

logging

set up 19-2

search

by cause for call termination report 13-15

by gateway report 13-15

by user extension report 13-15

CAR 13-14

setting database alert 13-22

CDR analysis and reporting

internationalization 13-29, 13-31

chart

counters

adding 9-16

described 9-15

performance monitoring 9-16

window options 9-14

Cisco CallManager

object counters (figure) 11-2

Syslog components 20-3

Cisco CallManager service 3-1, 3-2

overview 1-1

Cisco CDR Insert service 3-2

Cisco CTIManager service 3-4

Cisco Database Layer Monitor service 3-3

Cisco Discovery Protocol (CDP) 18-3

list of topics 21-1

Cisco IP manager/assistant

assistant 13-6

manager 13-6

Cisco IP manager/assistant report 13-6

Cisco IP Phone services report 13-7

Cisco IP Voice Media Streaming Application service 3-3

Cisco Messaging Interface service 3-3

Cisco MOH Audio Translator service 3-4

Cisco RIS Data Collector service 3-5

Cisco Secure Telnet

checklist 15-4

design 15-2

list of topics 15-1

structure 15-3

system design 15-2

system diagram 15-3

Cisco Syslog Analysis

Cisco Syslog Analyzer 20-1

Cisco Syslog Analyzer Collector 20-1

Cisco Syslog Analyzer Collector

function 20-3

process 20-3

stopping and starting 20-3

Cisco Syslog Analyzer described 20-3

Cisco Telephony Call Dispatcher service 3-4

Cisco TFTP service 3-2

CiscoWorks2000

adding devices 20-2

Campus Manager 19-1

checklist 18-4

device information displayed 20-2

list of topics 18-1

requirements 18-2

SNMP requests 20-4

clusters, Real-Time Monitoring Tool 9-10

commands

show.exe 16-1

show command

list of topics 16-1

conference bridges counter information (table) A-15

conference bridge utilization report 13-13

configuration

alarms

overview 7-2

configuration checklist

Alarm configuration 7-10

Alarm definition 7-11

Bulk Trace Analysis 12-2

CAR 13-32

CDP 21-3

Cisco Secure Telnet 15-4

CiscoWorks2000 18-4

Microsoft Performance 11-3

path analysis 19-2

performance monitoring 9-19

Q931 translator 8-10

Real-Time Monitoring Tool window 9-8

SNMP 17-6

system log management 20-5

Trace analysis 8-9

Trace collection 8-8

Trace configuration 8-7

Control Center

list of topics 6-1

service status 6-2

status icons 6-3

stop or start a service described 6-3

conventions xix

counters

add a counter to monitor 9-16

CCM_SNMP_MIB A-1

chart view 9-15

Cisco CallManager 2-1

conference bridge-related information (table) A-15

configure alert notification 9-16

CTI-related information (table) A-14

data sample 9-18

gateway-related information (table) A-3

H.323-related information (table) A-12

Microsoft Performance A-1

MOH-related information (table) A-17

monitoring performance 11-2

MTP-related information (table) A-16

object (figure) 11-2

perfmon 2-1

phone-related information (table) A-2

properties 9-18

Real-Time Monitoring Tool A-1

remove from monitoring window 9-17

similarities 2-4

table view 9-15

view data 9-18

voice-mail-related information (table) A-13

zoom 9-17

CTI

application user enabled report 13-6

counter information (table) A-14

CTI application search and monitor 9-23

customize parameters report 13-10

customizing reports for automatic generation 13-26, 13-28

D

daily charges

setting notification limits for 13-29

daily reports

restoring default schedule 13-21

scheduling 13-20

database

configuring CAR and CDR purge 13-22

setting alerts 13-22

data sample, Real-Time Monitoring Tool 9-18

debug trace levels

Trace configuration filter settings 8-5

Trace configuration output settings 8-6

definitions

alarms 7-5

serviceability 1-6

department bill report, detail 13-4

department bill report, summary 13-4

detail

department bill 13-4

gateway 13-11

individual bill report 13-4

QoS 13-8

device reports, CAR 13-10

devices

monitoring

re-select 9-15

devices, monitoring

Real-Time Monitoring Tool 9-19

device search and monitor 9-25

dial plan

configuring 13-17

directory servers, Real-Time Monitoring Tool 9-13

document

audience xvi

conventions xix

organization xvi

purpose xv

documentation

related xviii

driver

CDP driver

control 21-2

locating interface files 21-3

locating updated CDP driver 21-3

using 21-2

CDP protocol

installing 21-3

CDP system prerequisites 21-2

duration 13-24

E

enabling reports for automatic generation 13-26, 13-28

error, CDR report 13-10

error log, generating 13-23

event levels for alarms 7-4

event log, generating 13-23

extension, CDR search by 13-15

F

features, remote network management 18-2

filters, alarms 7-4

G

gateway

alert notification configuration 9-20

CDR search by 13-15

configuration 13-17

polling intervals 9-21

QoS by 13-8

refresh rate 9-21

gateway detail report 13-11

gateways

counter information (table) A-3

gateway summary report 13-11

gateway utilization report 13-12

H

H.323 counter information (table) A-12

help, Real-time Monitoring Tool 9-14

I

individual bill, summary 13-4

individual bill report, detail 13-4

internationalization for CDR analysis and reporting 13-29

IP path analysis 18-2

IP Phone Problem Reports

information included 10-2

L

lines search and monitor 9-27

load, CDR data 13-18

logon page 13-31

M

mail server parameters 13-17

Management Information Base (MIB) 17-2

managers, CAR 13-3

manual database purge

configuring 13-22

messages

CDP 21-1

Syslog 20-4

MIB

control of CDP driver 21-2

defined 17-2

enable device discovery 21-2

Microsoft Performance

checklist 11-3

counters A-1

list of topics 11-1

Microsoft Performance Objects and Counters

perfmon counters 2-1

MOH

counter information (table) A-17

monitoring

devices 9-19

performance

add a counter 9-16

CiscoCallManager 11-1

Real-Time Monitoring Tool 9-16

SNMP MIB 2-3

monitors, alarms 7-3

monthly reports

restoring default schedules 13-21

scheduling 13-21

MTP counter information (table) A-16

N

notification limits 13-29

NT Event Viewer 7-3

O

objects, Cisco CallManager 2-1

objects and counters, described 2-1

options checklist, remote serviceability 14-2

organization xvi

overview

administrator rights 13-16

automatic report generation 13-26

department bill reports 13-4

error and event logs 13-22

individual bill reports 13-4

of Cisco CallManager 1-1

of remote serviceability 1-3

of serviceability 1-1, 1-2

scheduling reports 13-19

system report 13-10

P

parameters 13-24

configuring mail server 13-17

configuring system 13-16

customizing 13-10

factoring time of day for rating 13-24

factoring voice quality for rating 13-25

restoring default values for rating 13-25

setting the base rate and duration for rating 13-24

path analysis

checklist 19-2

list of topics 19-1

operation 19-1

trace 19-1

PathTool 18-2

perfmon

counters 2-1

counter similarities 2-4

performance

data structure 11-2

monitoring

CiscoCallManager 11-1

SNMP MIB 2-3

objects and counters 11-2

remove a counter 9-17

tool

function 11-1

statistics monitor and display 11-1

performance monitoring

checklist 9-19

Phone Problem Reports Viewer

device management 10-6

phones

counter information (table) A-2

polling intervals

refresh rate for gateway 9-21

sample rate 9-15

preferences

configuring system 13-18

Real-Time Monitoring Tool 9-10

prerequisites, CDP driver system 21-2

process activity, Real-Time Monitoring Tool 9-13

properties, counter 9-18

purge 13-22

configuring CAR and CDR database 13-22

Q

Q931 translator checklist 8-10

QoS

defining values 13-25

setting notification limits for 13-29

QoS by call types report 13-9

QoS by gateway report 13-8

QoS detail report 13-8

QoS summary report 13-8

Quality Report Tool

list of topics 10-1

understanding 10-1

R

rating parameters

factoring time of day 13-24

factoring voice quality 13-25

restoring default values 13-25

setting the base rate and duration 13-24

Real-Time Information Server (RIS) data collector 17-6

Real-Time Information Server overview 3-5

Real-Time Monitoring Tool

About 9-14

category tabs, described 9-14

chart view 9-15

checklist 9-8

cluster information 9-10

configure alert notification for counter 9-16

configure alert notification for gateway 9-20

counter properties 9-18

counters

add 9-16

alert notify 9-16

chart view 9-15

data sample 9-18

monitor 9-16

properties 9-18

remove 9-17

table view 9-15

view data 9-18

zoom 9-17

CTI applications

status 9-5

customize Real-Time Monitoring Tool window 9-8

data samples 9-18

default configuration 9-7

device monitoring window 9-20, 9-22

devices

hierarchy 9-4

status 9-4

directory servers 9-13

help 9-14

hierarchy

cti applications 9-5

devices 9-4

performance monitoring 9-3

list of topics 9-1

monitor cti applications 9-22, 9-23, 9-25, 9-27

monitor devices 9-19

monitor performance 2-3, 9-16

overview 9-2

performance monitoring

described 2-3, 9-2

window 9-16

polling interval 9-15, 9-21

preferences 9-10

process activity 9-13

remove a counter 9-17

re-select 9-15

resource usage 9-12

sample rate 9-15

status bar 9-6

system performance 9-2

table view 9-15

view data 9-18

view last 24 hr. calls 9-12

window

displayed 9-6

overview 9-6

with CM-default configuration 9-7

window options

category tabs 9-14

listed 9-14

re-select 9-15

zoom a counter 9-17

related documentation xviii

remote access methodology 15-2

remote network management features 18-2

remote serviceability 1-3

checklist 14-2

list of topics 14-1

tools 1-3

tools and programs 14-1

report

CDR

search

by user extension 13-15

CDR error 13-10

CDR search by cause for call termination 13-15

CDR search by gateway 13-15

Cisco IP manager/assistant 13-6

Cisco IP Phone services 13-7

conference bridge utilization 13-13

customize parameters 13-10

department bill report 13-4

gateway detail 13-11

gateway summary 13-11

gateway utilization 13-12

individual bill report 13-4

QoS by call types 13-9

QoS by gateway 13-8

QoS detail 13-8

QoS summary 13-8

route group utilization 13-12

route list utilization 13-12

route pattern utilization 13-13

system overview 13-10

top N by charge 13-4

top N by duration 13-5

top N by number of calls 13-5

traffic summary 13-9

traffic summary by extensions 13-9

users configured for using CTI applications 13-6

voice mail utilization 13-14

report config, CAR 13-23

reporting tools 1-5

reports 13-31

automatic generation 13-26

customizing for automatic generation 13-26, 13-28

customizing parameters 13-28

enabling for automatic generation 13-26, 13-28

restoring default schedules 13-21

scheduling 13-19

scheduling daily 13-20

scheduling monthly 13-21

scheduling weekly 13-20

user, CAR 13-3

requirements

of CiscoWorks2000 18-2

re-select a device status 9-15

resource usage

process activity 9-13

Real-Time Monitoring Tool 9-12

view directory server status 9-13

view last 24 hr. calls 9-12

restoring

default schedule for daily, weekly, and monthly reports 13-21

default values for rating parameters 13-25

RIS data collector 17-6

route group utilization report 13-12

route list utilization report 13-12

route pattern utilization report 13-13

S

sample rate 9-15

scheduler, starting or stopping CAR service 13-23

scheduling

daily reports 13-20

monthly reports 13-21

weekly reports 13-20

scheduling reports 13-19

SDI log files, overview 4-4

SDL log files, overview 4-4

SDL parameters

Trace, overview 8-6

search

CDR by cause for call termination 13-15

CDR by gateway 13-15

CDR by user extension 13-15

security, firewall integrity 15-2

server, mail parameters 13-17

service

Cisco CallManager 3-2

Cisco CDR Insert 3-2

Cisco CTIManager 3-4

Cisco Database Layer Monitor 3-3

Cisco Extended Functions 3-2

Cisco IP Voice Media Streaming Application 3-3

Cisco Messaging Interface 3-3

Cisco MOH Audio Translator 3-4

Cisco RIS Data Collector 3-5

Cisco Telephony Call Dispatcher 3-4

Cisco TFTP 3-2

starting or stopping CAR scheduler 13-23

serviceability

alarms 1-2

analyzing tools, overview 4-3

Cisco CallManager services 3-1

control center 1-2

definitions 1-6

device monitoring tools, overview 4-2

introduction 1-1

list of topics 1-1

performance monitoring tools, overview 4-2

real-time monitoring 1-2

remote 1-3

remote serviceability tools 14-1

reporting tools 1-5

SDI, overview 4-4

SDL, overview 4-4

service activation 1-2

terms 1-6

tools

log files 4-3

overview 4-1

trace 1-2

Service Activation

delete services 5-4

list of topics 5-1

service installation 5-3

service status 5-3

understanding 5-1

view status described 5-4

service parameters

SDL trace 8-6

Trace 8-6

services

checking status using Control Center 6-2

checking status using Service Activation 5-3

status icons 6-3

stopping or starting 6-3

viewing status 5-4

show command

list of topics 16-1

syntax 16-1

Simple Network Management Protocol (SNMP) 17-1

SNMP

agent, enabling 20-4

agent defined 17-4

basics 17-2

checklist 17-6

community strings 17-4

defined 17-1

implementation diagram 17-5

MIB 17-2

remote monitoring with 17-1

RIS data collector 17-6

support 18-3

traps 17-3

SNMP MIB 2-3

starting CAR scheduler service 13-23

status bar 9-6

stopping CAR scheduler service 13-23

summary

department bill 13-4

gateway 13-11

individual bill 13-4

QoS 13-8

traffic 13-9

traffic by extensions 13-9

syntax

show command 16-1

Syslog

analyzer 18-2

collector 18-2

configuring components 20-3

direct messages 20-4

Syslog

analysis

components (figure) 20-2

described 20-1

system, CAR 13-16

system logging

components (figure) 20-2

described 20-1

system log management 18-2

checklist 20-5

list of topics 20-1

system overview report 13-10

system parameters

configuring 13-16

system preferences

configuring 13-18

system reports, CAR 13-7

T

Telnet, Cisco Secure

design 15-2

list of topics 15-1

structure 15-3

system design 15-2

system diagram 15-3

terms, serviceability 1-6

time of day 13-24

top N

by charge 13-4

by duration 13-5

by number of calls 13-5

top N by charge report 13-4

top N by duration report 13-5

top N by number of calls report 13-5

Trace

analysis

described 8-4

collection

described 8-3

collection procedure B-3

configuration

described 8-2

filter settings 8-5

output settings 8-6

configuration verification procedure B-2

configuring SDL parameters 8-6

example B-1

list of topics 8-1

overview 8-2

Q931 translator

described 8-4

reviewing results B-4

SDL parameters 8-6

setup procedure B-3

troubleshooting example B-1

Trace analysis checklist 8-9

Trace collection checklist 8-8

Trace configuration checklist 8-7

traffic summary by extensions report 13-9

traffic summary report 13-9

traps, SNMP 17-3

U

user reports, CAR 13-3

users, CAR 13-3

utilization

conference bridge 13-13

gateway 13-12

route group 13-12

route list 13-12

route pattern 13-13

voice mail 13-14

V

voice mail counter information (table) A-13

voice mail utilization report 13-14

voice quality 13-25

W

weekly reports

restoring default schedule 13-21

scheduling 13-20

windows

CTI apps monitoring 9-22

customize Real-Time Monitoring Tool 9-8

device monitoring 9-6, 9-20

options

sample rate 9-15

performance monitoring 9-6

Real-Time Monitoring Tool

checklist 9-8

displayed 9-6

overview 9-6

Real-Time Monitoring Tool options 9-14

Real-Time Monitoring Tool with CM-default configuration 9-7

status bar 9-6

Z

zoom a counter 9-17