Table Of Contents

Managing Receipts

Managing Receipts by Phone

Managing Receipts from Your Cisco Unity Inbox

Managing Receipts

---

As you work with Cisco Unity, you may manage several different types of receipts, as identified in Table 9-1.

Table 9-1 Receipts That You May Receive When Working With Cisco Unity ¹

Type of Receipt	Description
Read	Message that informs you when the recipient opens or plays your message.
Unread	Message that informs you when the recipient deletes your message without ever opening or playing it.
Heard	Term used for a Read receipt in the Cisco Unity Inbox.
Unheard	Term used for an Unread receipt in the Cisco Unity Inbox.
Delivery	Message that informs you when your message was delivered to its intended recipient.
Nondelivery (NDR)	Message that informs you when a message that you sent could not be delivered to its intended recipient.

This chapter contains the following sections:

•Managing Receipts by Phone

•Managing Receipts from Your Cisco Unity Inbox

Managing Receipts by Phone

When you check your messages by phone, Cisco Unity plays your receipts along with your other messages. You play and manage receipts by phone in nearly the same way as other messages, though you cannot reply to or forward delivery receipts or NDRs. Unlike other messages, receipts do not cause a message waiting indicator on your phone to light.

For return receipts, you hear a list of the recipients—including recipients at other locations in your organization—who received the message you sent and/or played it. For NDRs, Cisco Unity identifies both local and remote recipients whose mailboxes did not accept your message.

If known, Cisco Unity explains why you received a particular receipt for any message that you send to another location. Depending on how Cisco Unity is set up at your organization, you may hear a reason code before the prompt which explains why you received the receipt. Include the reason code when reporting message delivery problems to your Cisco Unity administrator or support desk.

After you play an NDR, Cisco Unity allows you to play the original message and resend it to the recipient(s) who failed to receive it. You can record an introduction, modify recipient list, and change delivery options when resending a message. Once you resend the message, Cisco Unity automatically deletes the NDR for you.

This section contains two procedures. Do the first procedure, "To Manage Receipts by Phone (Standard Conversation Style)," to check messages when Cisco Unity is set up to play the standard conversation. Do the second procedure, "To Manage Receipts by Phone (Optional Conversation 1 Style)," when Cisco Unity is set up to play Optional Conversation 1.

Keypad mappings for other conversation styles are documented in the "Cisco Unity Phone Menus and Shortcuts" chapter. Ask your Cisco Unity administrator which conversation style you are set up to use.

To Manage Receipts by Phone (Standard Conversation Style)

---

Step 1 Log on to Cisco Unity.

Step 2 Press 1 to hear new messages.

Step 3 On the Message Type menu, press 4 to play receipts. (You will not hear the Message Type menu if it is disabled in the Cisco Unity Assistant.)

Step 4 Use the following keys to control playback as you listen to a receipt.

Key(s)	Task	Key(s)	Task
1	Restart receipt	8	Pause/Resume
2	Save	9	Fast-forward
3	Delete	#	Fast-forward to end
4	Slow playback	##	Skip receipt, save as is
5	Change volume1	*	Cancel or back up
6	Fast playback	0	Help
7	Rewind

1 Not available on some systems.

Step 5 Use the following keys to manage the receipt after you have listened to it.

Key(s)	Task	Key(s)	Task
1	Repeat receipt	7	Rewind receipt
2	Save	8	Play original message (NDRs only)
3	Delete	9	Play receipt properties
4	Resend original message (NDRs only)	#	Save as is
5	Forward (Read and unread receipts only)	*	Cancel or back up
6	Save as new	0	Help

---

To Manage Receipts by Phone (Optional Conversation 1 Style)

---

Step 1 Log on to Cisco Unity.

Step 2 Press 1 to hear new messages.

Step 3 On the Message Type menu, press 4 to play receipts. (You will not hear the Message Type menu if it is disabled in the Cisco Unity Assistant.)

Step 4 Use the following keys to control playback as you listen to a receipt.

Key(s)	Task	Key(s)	Task
1	Rewind receipt	66	Faster playback
2	Pause/Resume	7	Decrease volume1
3	Fast-forward	8	Reset volume1
33	Fast-forward to end	9	Increase volume1
4	Slow playback	#	Skip receipt, save as is
44	Slower playback	##	Skip receipt, save as new
5	Play message properties	*	Cancel or back up
6	Fast playback	0	Help

1 Not available on some systems.

Step 5 Use the following keys to manage the receipt after you have listened to it.

Key(s)	Task	Key(s)	Task
1	Rewind receipt	9	Save
2	Play original message (NDRs only)	#	Save as is
4	Repeat receipt	##	Save as new
5	Play receipt properties
6	Forward (Read and unread receipts only) Or Resend original message (NDRs only)	*	Cancel or back up
7	Delete	0	Help

---

Related Topic

Changing What Cisco Unity Plays Before and After a Message, page 18-5

Managing Receipts from Your Cisco Unity Inbox

When you check your messages in the Cisco Unity Inbox, Cisco Unity presents your receipts along with your other messages. You open and manage receipts from the Cisco Unity Inbox in nearly the same way as your other messages, though you cannot reply to or forward return receipts or NDRs.

For return receipts, you can review the recipients—including recipients at other locations in your organization—whose mailboxes accepted a message you sent and/or played it. For NDRs, the Cisco Unity Inbox identifies both local and remote recipients whose mailboxes did not accept your message.

Information in the From field identifies the sender. Typically for delivery receipt and NDRs, the From field displays "System Administrator." For read and nonread receipts, the From field displays the name of the recipient who received your message (and either played it or did not play it, as applicable). The Date field indicates the time in which the original message was sent.

If known, the Cisco Unity Inbox includes the reason code and the reason why you received a particular receipt for any message that you send to another location. Include the reason code when reporting message delivery problems to your Cisco Unity administrator or support desk.

As you review an NDR, you can use the Media Master control bar to play the original message and you can resend it to the recipient(s) who failed to receive it. You can record an introduction, modify recipient list, and change delivery options when resending a message. Once you resend a message, the NDR is not automatically deleted as it is when you resend a message by phone. Instead, the NDR remains in the Cisco Unity Inbox until you delete it.

To Manage Receipts from Your Cisco Unity Inbox

---

Step 1 In the Cisco Unity Inbox, click the name of the sender to open the receipt.

Step 2 Use the following icons or Message menu options to manage the receipt:

Previous Message	Open the previous message.
Next Message	Open the next message.
Resend Original Message (for NDRs only)	Resend original message to recipients who failed to receive it. You can record an introduction, modify recipient list, and change delivery options.
Delete	Delete the message.
Save	Save the receipt and any changes, such as marking the message as new or changing the subject, and return to the Cisco Unity Inbox.
Mark Message as Unread	Check this check box to save the message as new.
Close	Cancel the message without saving changes, and return to the Cisco Unity Inbox. The receipt is marked read.

---