Table Of Contents

Changing Greeting Settings

Cisco Unity Personal Greetings

Enabling, Recording, and Disabling a Greeting

Changing Greeting Settings

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Cisco Unity allows you to record up to five personal greetings. You can enable as many greetings as you want, and you can specify how long you want a greeting enabled.

This chapter contains the following sections:

•Cisco Unity Personal Greetings

•Enabling, Recording, and Disabling a Greeting

Cisco Unity Personal Greetings

Table 16-1 describes the available greetings. Note that Cisco Unity plays the greetings that you enable for the applicable situation, while some greetings override other greetings when they are enabled.

Table 16-1 Cisco Unity Greetings 

Alternate Greeting	Enable this greeting to play during a specific time period when you want to indicate special circumstances, such as when you are on vacation. (For example, "I will be out of the office until....") As long as it is enabled, the alternate greeting overrides all other greetings. Your Cisco Unity administrator specifies whether Cisco Unity transfers callers to your greeting without ringing your phone, whether callers are able to skip your greeting, and whether callers can leave you a message when your alternate greeting is enabled. The Alternate Greeting page in the Cisco PCA indicates the caller options that your administrator has enabled for you. It is important to note that caller options do not apply when an outsider caller or another subscriber dials your extension directly. Tip Other Cisco Unity subscribers also do not hear your alternate greeting when they send messages to you by phone. In addition to enabling your alternate greeting, consider re-recording your Cisco Unity voice name to let more people know when you are out of the office. Your recorded name plays when subscribers address messages to you and when callers look you up in directory assistance. See the "Changing Your Recorded Name" section. The Cisco PCA displays a reminder when you have your alternate greeting turned on. Depending on how Cisco Unity is set up, Cisco Unity may also play a prompt to remind you when your alternate greeting is enabled after you log on by phone.
Busy Greeting	Enable this greeting to indicate when you are on the phone. (For example, "I am currently on another line, please leave a message....") As long as it is enabled, the busy greeting overrides the standard, closed, and internal greetings when your phone is busy. Note that not all phone systems provide the support necessary for the Cisco Unity busy greeting to work. For assistance, talk to your Cisco Unity administrator.
Internal Greeting	Enable this greeting to provide information that coworkers need to know. (For example, "I will be in conference room B until noon today....") As long as it is enabled, the internal greeting overrides the standard and off-hours greetings, and plays only to callers within your organization when you do not answer your phone. Note that not all phone systems provide the support necessary for the Cisco Unity internal greeting to work. For assistance, talk to your Cisco Unity administrator.
Closed (Off Hours) Greeting	Enable this greeting if you want Cisco Unity to play a special greeting during the nonwork hours that your Cisco Unity administrator specified for your organization. (For example, "Sorry, I am not available to answer your call. Company office hours are...") As long as it is enabled, the closed greeting overrides the standard greeting during nonbusiness hours.
Standard Greeting	This greeting plays during the work hours that your Cisco Unity administrator specified for your organization, or in other situations when no other greeting is enabled. By design, the standard greeting cannot be disabled. Cisco Unity prompts you to record the standard greeting when you enroll as a subscriber. (For example, "I am away from my desk right now...")

Enabling, Recording, and Disabling a Greeting

You can manage all five of your greetings by phone or from the Cisco Unity Assistant. When you enable a greeting, you specify how long you want it enabled. Cisco Unity will play the greeting in the applicable situation until the date and time that you specified arrives, and then the greeting is automatically disabled. For example, you can set your alternate greeting to stop playing on the day that you return from a vacation. You can also enable a greeting to play indefinitely, which is useful when you enable a busy or a closed greeting.

You choose from one of the following sources to specify what callers hear when a greeting is enabled:

My Personal Greeting	Cisco Unity plays a greeting that you record.
System Greeting	Cisco Unity plays a prerecorded greeting along with your recorded name (for example, "Sorry, <your name> is not available"). If you do not have a recorded name, Cisco Unity plays your extension instead. When a greeting is enabled but not recorded, Cisco Unity plays a prerecorded system greeting.

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Note Recording a greeting does not enable it.

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You can disable a greeting at any time. When a greeting is disabled, Cisco Unity no longer plays it, though the recording is not erased. (However, note that if you enable the system greeting when you already recorded a personal greeting, your personal greeting is no longer available by phone. Use the Cisco Unity Assistant to listen to and re-enable the last personal greeting that you recorded, or use either the phone or the Cisco Unity Assistant to record and enable a new personal greeting.)

This section contains several procedures. Do the applicable procedure to change your greetings by phone (when using standard or Optional conversation 1 styles) or from the Cisco Unity Assistant.

Keypad mappings for other conversation styles are documented in the "Cisco Unity Phone Menus and Shortcuts" chapter. Ask your Cisco Unity administrator which conversation style you are set up to use.

To Rerecord Your Current Greeting by Phone (Standard and Optional Conversation 1 Styles)

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Step 1 Log on to Cisco Unity.

Step 2 Press 4 1.

Step 3 After Cisco Unity plays your current greeting, press 1 to rerecord it. Then use the following keys as you record.

Key	Task	Key	Task
8	Pause or resume	#	End recording

Table 16-2 Use These Keys Anytime

Key	Task	Key	Task
*	Cancel or back up	0	Help

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To Enable and Disable Your Alternate Greeting by Phone (Standard and Optional Conversation 1 Styles)

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Step 1 Log on to Cisco Unity.

Step 2 Press 4 1.

Step 3 Press # to skip hearing your current greeting.

Step 4 Press 2 to enable or disable your alternate greeting. (When your alternate greeting is enabled, pressing 2 disables it; when it is disabled, pressing 2 enables it.)

Step 5 If you enabled your alternate greeting, either:

Press 1 to specify the day and time when you want Cisco Unity to disable it. When Cisco Unity prompts you to enter a time of day, enter it by using either the 12- or 24-hour clock format.

Or

Press 2 to enable it indefinitely.

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To Change Your Other Greetings by Phone (Standard and Optional Conversation 1 Styles)

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Step 1 Log on to Cisco Unity.

Step 2 Press 4 1.

Step 3 Press # to skip hearing your current greeting.

Step 4 Press 3 to edit settings for your other greetings. Then use the following keys to select the greeting that you want to change.

Key	Task
1	Standard greeting
2	Closed greeting
3	Alternate greeting
4	Busy greeting
5	Internal greeting

Step 5 After Cisco Unity plays the greeting, use the following keys to change it.

Key	Task	Key	Task
1	(Re)record	*	Cancel or back up
2	Use system greeting	0	Help
3	Enable/Disable greeting

If you rerecord your greeting, use the following keys as you record.

Key	Task	Key	Task
8	Pause or resume	#	End recording

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To Change Your Greetings from the Cisco Unity Assistant

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Step 1 In the Cisco Unity Assistant, on the menu bar, click Greetings.

Step 2 Click the greeting you want to change.

Step 3 To enable the greeting, skip to Step 4.

Or

Click Disabled to disable it. Then skip to Step 6.

Step 4 Choose one of the following options:

•To enable the greeting to play indefinitely, click Enabled With No End Date and Time.

•To enable the greeting to play for a specified time, click Enabled Until, then enter the greeting expiration date. Cisco Unity will automatically disable the greeting on the day and at the time you specify.

Step 5 Choose what callers hear when the greeting is enabled:

•To record your own greeting, click My Personal Greeting. Then, on the Media Master control bar, click Record and record your personal greeting with your chosen recording device:

Phone	Pick up the handset when the phone rings, wait for the tone, then speak into the handset.
Multimedia microphone	Speak into the microphone.

When you finish recording, click Stop.

•To use the prerecorded system greeting, click System Default Greeting.

•To use a blank recording, click Nothing.

Step 6 Click Save.

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Related Topic

Changing Recording and Playback Settings, page 15-1