Cisco Packaged Contact Center Enterprise 12.0(1)

أوراق البيانات

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• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

End-of-Life and End-of-Sale Notices

English

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014

الإعلامات الميدانية

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

الاستشارات الأمنية والاستجابات والإعلامات

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

معلومات التوافق

Cisco Packaged Contact Center Enterprise 12.0(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

ملاحظات الإصدار

Cisco Packaged Contact Center Enterprise 12.0(1)

• Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 21-Nov-2019

مخططات التوثيق

Cisco Packaged Contact Center Enterprise 12.0(1)

• Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

معلومات الترخيص

Cisco Packaged Contact Center Enterprise 12.0(1)

• Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)
• Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)

المراجع الفنية

Cisco Packaged Contact Center Enterprise 12.0(1)

• Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 20-Nov-2019

أدلة التثبيت والترقية

Cisco Packaged Contact Center Enterprise 12.0(1)

• Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 21-Nov-2019

أمثلة على التكوين وTechNotes

• الاتصال بمركز SSO مع موفر هوية OKTA 07-Nov-2017
• تكوين ECE لتعطيل خيارات التفاوض البديلة 19-Jul-2024
• تكوين الترخيص الذكي ل CVP واستكشاف أخطائه وإصلاحها على PCCE، الإصدار 12.5 06-May-2021
• تكوين خادم FTP على PCCE 22-Apr-2020
• تكوين خيار PCCE الصادر - تعطيل RingBack عند النقل إلى وكيل SIP 30-May-2017
• تنفيذ الشهادات الموقعة من CA في حل CCE، الإصدار 12.6 19-Sep-2023
• دمج الأدوات الذكية من الطرف الثالث وواجهة المستخدم في PCCE 22-Apr-2020
• فهم جزء تنفيذ أمر PCCE 22-Apr-2020

أدلة التكوين

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

أدلة المميزات

Cisco Packaged Contact Center Enterprise 12.0(1)

• Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 21-Nov-2019

أدله المستخدم النهائي

Cisco Packaged Contact Center Enterprise 12.0(1)

• Packaged CCE Migration Guide, Release 12.0 04-Aug-2020
• Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

أدلة التشغيل والصيانة

Cisco Packaged Contact Center Enterprise 12.0(1)

• Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019
• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 21-Aug-2023

استكشاف أخطاء TechNotes وإصلاحها

Cisco Packaged Contact Center Enterprise 12.0(1)

• إدارة شهادة مكونات PCCE لشابتها 01-Dec-2019