حلول مؤسسات مراكز الاتصال المجمعة من Cisco

أوراق البيانات ومعلومات المنتج

End-of-Life and End-of-Sale Notices

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021

أوراق البيانات

• .

  • Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
  • Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
  • Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
  • Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

إشعارات الأمان

الإعلامات الميدانية

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

الاستشارات الأمنية والاستجابات والإعلامات

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

الإصدار والتوافق

معلومات التوافق

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE Software Compatibility Matrix for 11.6(x) 25-Jul-2017

ملاحظات الإصدار

• Cisco Packaged Contact Center 11.6(2)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2) 20-Sep-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 12.5(2) 16-Jan-2024
  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(2) 26-Jul-2022

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1) 14-Jun-2018

• Cisco Packaged Contact Center Enterprise، الإصدار 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 21-Jan-2020

المرجع

المراجع الفنية

• Applicable to Multiple Releases

  • Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise Release 12-6-1 25-Apr-2024
  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, 12.5(1) & 12.5(2) 20-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 20-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6 11-Jul-2019

• Cisco Packaged Contact Center Enterprise، الإصدار 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5(1) 11-Mar-2024

مخططات التوثيق

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(2) 07-May-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

معلومات الترخيص

• Cisco Packaged Contact Center 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

التثبيت والترقية

أدلة التثبيت والترقية

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1) 17-Jun-2020
  • Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 24-Jul-2018

التكوين

أدلة التكوين

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020

• Cisco Packaged Contact Center Enterprise، الإصدار 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

أدلة المميزات

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 21-Nov-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.6(1) 27-May-2018

• Cisco Packaged Contact Center Enterprise، الإصدار 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 29-Jul-2021

أمثلة على التكوين وTechNotes

• Applicable to Multiple Releases

  • شهادات Exchange ذاتية التوقيع في حل PCCE، الإصدار 12.6 28-Jul-2023
  • تكوين تزامن UCCE 11-Oct-2022

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Packaged CCE: MRA Configuration 06-Sep-2017
  • Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration 06-Sep-2017
• تكوين ECE لتعطيل خيارات التفاوض البديلة 19-Jul-2024
• تنفيذ الشهادات الموقعة من CA في حل CCE، الإصدار 12.6 19-Sep-2023
• تكوين الترخيص الذكي ل CVP واستكشاف أخطائه وإصلاحها على PCCE، الإصدار 12.5 06-May-2021
• فهم جزء تنفيذ أمر PCCE 22-Apr-2020
• دمج الأدوات الذكية من الطرف الثالث وواجهة المستخدم في PCCE 22-Apr-2020
• تكوين خادم FTP على PCCE 22-Apr-2020
• الاتصال بمركز SSO مع موفر هوية OKTA 07-Nov-2017
• تكوين خيار PCCE الصادر - تعطيل RingBack عند النقل إلى وكيل SIP 30-May-2017

الصيانة والتشغيل

أدلة التشغيل والصيانة

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(2) 21-Aug-2023
  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 727 KB)

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6(1) 17-Sep-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.6(1) 28-May-2018

• Cisco Packaged Contact Center Enterprise، الإصدار 12.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 03-Feb-2020

أدله المستخدم النهائي

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise 27-Apr-2023
  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 20-Nov-2022

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • Packaged CCE Migration Guide, Release 12.0 04-Aug-2020
  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

صيانة TechNotes وتشغيله

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • إدارة خدمات الحاوية وتجميع سجلات إتصالات السحابة في Contact Center Enterprise (CCE) 26-Aug-2024

استكشاف الأخطاء وإصلاحها

Support FAQ

• Applicable to Multiple Releases

  • فهم الدعم لمكونات مركز الاتصال التي تستخدم CentOS 30-Apr-2024

استكشاف أخطاء TechNotes وإصلاحها

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • تكوين البيانات الحية واستكشاف أخطائها وإصلاحها في بيئة PCCE 05-Aug-2024
  • توفير خدمات Google CCAI المختلطة مع CCE 07-May-2024
  • أستكشاف مشكلات التكوين التي تم رؤيتها على بوابة إدارة CCE وإصلاحها. 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.0(1)

  • إدارة شهادة مكونات PCCE لشابتها 01-Dec-2019

• Cisco Packaged Contact Center Enterprise 11.6(1)

  • الحد الأقصى لمبلغ البيانات التي يمكن معالجتها بواسطة رسالة ICM MDS 20-May-2020

• Cisco Packaged Contact Center Enterprise، الإصدار 12.5(1)

  • تنفيذ الشهادات الموقعة من CA في حل CCE 27-Jul-2023
• تجميع التقاط الحزم على عميل Windows ونظام تشغيل الخادم 25-Apr-2024
• تحسين أداء قاعدة البيانات من أجل UCCE/PCCE لمركز الاتصال 30-Jan-2023
• تبادل الشهادات الموقعة ذاتيا في حل PCCE 14-Jul-2022
• أستكشاف أخطاء PCCE وإصلاحها - كيفية إستعادة FQDN من Finesse و CUIC في صفحة المخزون 20-Jan-2021
• أستكشاف أخطاء نقل ملف PCCE 12.0 SPOG وإصلاحها 27-May-2020
• أستكشاف أخطاء CVP وإصلاحها على SPOG الذي يظهر خارج المزامنة 27-May-2020
• تكوين التفويض المحلي ل PCCE 21-Apr-2020
• أستكشاف أخطاء تبادل الشهادات وإصلاحها بين CVP 12.5 و PCCE 12.0 21-Apr-2020
• أستكشاف أخطاء PCCE وإصلاحها عند عدم القدرة على الاتصال بمضيف ESXi من SideA أو SideB من VMware 08-May-2019
• أخطاء نشر Packaged Contact Center Enterprise (PCCE) 11.5 على شاشة الأجهزة المضيفة الخاصة ب VM 25-May-2017
• أستكشاف أخطاء ADFS/IDs وإصلاحها والمشاكل الشائعة 19-Sep-2016