Cisco Finesse 12.0(1)
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Recent Security Notices
- 05-Jun-2024
- 01-Mar-2023
- 01-Feb-2023
Document Categories
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Data Sheets and Product Information
Data Sheets
End-of-Life and End-of-Sale Notices
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Security Notices
Field Notices
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
- Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
Security Advisories, Responses and Notices
Most Recent
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Finesse Cross-Site Scripting Vulnerability
- Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
- Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
- Multiple Vulnerabilities in Cisco Finesse
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Cisco Finesse Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
View all documentation of this type
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Release and Compatibility
Release Notes
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- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1)
Cisco Finesse 12.0(1)
Reference
Documentation Roadmaps
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- Cisco Finesse Documentation Guide, Release 12.0(1)
Cisco Finesse 12.0(1)
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- Cisco Finesse Documentation Guide Release 10.0(1) (PDF - 1 MB)
Cisco Finesse 10.0(1)
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- Cisco Finesse Documentation Guide for Release 9.1(1) (PDF - 585 KB)
Cisco Finesse 9.1(1)
Licensing Information
- Open Source Used In Cisco Finesse Release 12.0(1) (PDF - 10 MB)
- Open Source Used In Cisco Finesse 11.6(1) (PDF - 8 MB)
- Open Source Used in Cisco Finesse Release 11.5(1) (PDF - 9 MB)
- Open Source Used in Cisco Finesse Release 11.0(1) (PDF - 7 MB)
- Open Source Used in Cisco Finesse Release 10.5(1) (PDF - 4 MB)
- Open Source Used in Cisco Finesse Release 10.0(1) (PDF - 4 MB)
Cisco Finesse
Technical References
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 (XLSX - 95 KB)
- Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) (XLSX - 43 KB)
Cisco Finesse 12.0(1)
Design
Design Guides
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- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1)
Cisco Finesse 12.0(1)
Install and Upgrade
Install and Upgrade Guides
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- Cisco Finesse Installation and Upgrade Guide, Release 12.0(1)
Cisco Finesse 12.0(1)
Configuration
Configuration Examples and TechNotes
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Configure Finesse 12.0 Agent to Agent Chat
- Configure SNMP trap in Cisco Finesse
- Configure Selective Based Workflow for Incoming Calls on Finesse
- Configure an Auto Answer with Finesse
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
Configuration Guides
Maintain and Operate
End-User Guides
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- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
Cisco Finesse 12.0(1)
Maintain and Operate Guides
- Cisco Finesse Administration Guide, Release 12.0(1)
Cisco Finesse 12.0(1)
Troubleshooting
Support FAQ
Troubleshooting TechNotes
Most Recent
- Understand UCCX Finesse Architecture Deep Dive
- Understand WebSocket Connection for Finesse
- Troubleshoot Finesse Custom or New Gadgets Issue
- Troubleshoot WxM Gadgets Failure to Load in Finesse Agent Desktop
- Configure Secure Communication Between Finesse and CTI Server
- Finesse Thirdparty Client Integration with SSO
- Integrate Third Party Gadget with Finesse on SSO Mode
- Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers
- Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA
- Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX
- Finesse Agent/Supervisor Queue/SkillGroup Stats Update Problem
- Troubleshoot Finesse Mobile Agent
- Troubleshoot Cisco Finesse Desktop Persistent Logging Problem
- Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer
- Troubleshoot Finesse Agent State Change Delayed
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