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Cisco Finesse
Cisco Finesse 12.5(1)
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Cisco Finesse
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Release Date
21-JAN-2020
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Recent Security Notices
05-Jun-2024
Security Advisory: Cisco Finesse Web-Based Management Interface Vulnerabilities
01-Mar-2023
Security Advisory: Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Feb-2023
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
Document Categories
Configuration
Data Sheets and Product Information
Install and Upgrade
Maintain and Operate
Reference
Release and Compatibility
Security Notices
Troubleshooting
See also:
Translated End-User Guides
Data Sheets and Product Information
Data Sheets
Cisco Finesse 12.5 Data Sheet
28-Jan-2020
Cisco Finesse 12.0 Data Sheet
18-Jan-2019
End-of-Life and End-of-Sale Notices
End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1
11-Jan-2019
Security Notices
Field Notices
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
27-Aug-2021
Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
30-Mar-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
12-Dec-2018
Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
06-Dec-2017
Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
11-Jan-2017
Security Advisories, Responses and Notices
Most Recent
Cisco Finesse Web-Based Management Interface Vulnerabilities
05-Jun-2024
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Mar-2023
Cisco Finesse Open Redirect Vulnerability
25-May-2021
Cisco Finesse Cross-Site Scripting Vulnerabilities
25-May-2021
Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
13-Jan-2021
Cisco Finesse Cross-Site Scripting Vulnerability
04-May-2020
Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
03-May-2020
Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
04-Sep-2019
Multiple Vulnerabilities in Cisco Finesse
18-Jul-2018
Cisco Finesse Reflected Cross-Site Scripting Vulnerability
02-Aug-2017
Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
10-Mar-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
30-Jan-2017
Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
23-Nov-2016
Cisco Finesse Cross-Site Request Forgery Vulnerability
12-Oct-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
View all documentation of this type
Release and Compatibility
Release Notes
Cisco Finesse 12.5(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Reference
Documentation Roadmaps
Cisco Finesse 12.5(1)
Cisco Finesse Documentation Guide, Release 12.5(1)
17-Aug-2020
Cisco Finesse 10.0(1)
Cisco Finesse Documentation Guide Release 10.0(1)
30-Nov-2021
(PDF - 1 MB)
Cisco Finesse 9.1(1)
Cisco Finesse Documentation Guide for Release 9.1(1)
10-Jan-2013
(PDF - 585 KB)
Licensing Information
Cisco Finesse
Open Source Used In Cisco Finesse Release 12.0(1)
12-Jan-2019
(PDF - 10 MB)
Open Source Used In Cisco Finesse 11.6(1)
22-Mar-2019
(PDF - 8 MB)
Open Source Used in Cisco Finesse Release 11.5(1)
23-Aug-2016
(PDF - 9 MB)
Open Source Used in Cisco Finesse Release 11.0(1)
26-Aug-2015
(PDF - 7 MB)
Open Source Used in Cisco Finesse Release 10.5(1)
16-Jun-2020
(PDF - 4 MB)
Open Source Used in Cisco Finesse Release 10.0(1)
16-Jun-2020
(PDF - 4 MB)
Technical References
Cisco Finesse 12.5(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1)
05-Mar-2020
(XLSX - 98 KB)
Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.5(1)
31-Jan-2020
(XLSX - 46 KB)
Install and Upgrade
Install and Upgrade Guides
Cisco Finesse 12.5(1)
Cisco Finesse Installation and Upgrade Guide, Release 12.5(1)
30-Jan-2020
Configuration
Configuration Examples and TechNotes
Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
01-Dec-2016
Configure Finesse 12.0 Agent to Agent Chat
21-Mar-2021
Configure SNMP trap in Cisco Finesse
29-Jul-2020
Configure Selective Based Workflow for Incoming Calls on Finesse
14-Sep-2017
Configure an Auto Answer with Finesse
11-Apr-2016
How To Configure Precision Queue Live Data Gadget in PCCE 10.5
02-Mar-2017
Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
20-Sep-2016
Configuration Guides
Cisco Finesse 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
09-Jun-2024
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
12-Dec-2018
Maintain and Operate
End-User Guides
Cisco Finesse 12.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1)
31-Jan-2020
Maintain and Operate Guides
Cisco Finesse 12.5(1)
Cisco Finesse Administration Guide, Release 12.5(1)
31-Jan-2020
Troubleshooting
Support FAQ
Cisco Finesse 12.5(1)
Understand Support for Contact Center Components that Use CentOS
30-Apr-2024
Error "Unable to Silent Monitor at this time (CTIError=Generic Error)" Occurs in Finesse Silent Monitoring
05-Jun-2017
Troubleshooting TechNotes
Most Recent
Understand UCCX Finesse Architecture Deep Dive
01-Feb-2024
Understand WebSocket Connection for Finesse
01-Feb-2024
Troubleshoot Finesse Custom or New Gadgets Issue
24-May-2022
Troubleshoot WxM Gadgets Failure to Load in Finesse Agent Desktop
08-Dec-2021
Configure Secure Communication Between Finesse and CTI Server
15-Jun-2021
Finesse Thirdparty Client Integration with SSO
11-Jun-2020
Integrate Third Party Gadget with Finesse on SSO Mode
29-Jul-2019
Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers
15-Jul-2019
Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA
25-Mar-2019
Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX
07-Nov-2018
Finesse Agent/Supervisor Queue/SkillGroup Stats Update Problem
24-Jul-2018
Troubleshoot Finesse Mobile Agent
18-Jan-2018
Troubleshoot Cisco Finesse Desktop Persistent Logging Problem
10-Jan-2018
Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer
07-Nov-2017
Troubleshoot Finesse Agent State Change Delayed
14-Sep-2017
View all documentation of this type
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