Skip to content
Skip to search
Skip to footer
Cisco.com Worldwide
Products and Services
Solutions
Support
Learn
Explore Cisco
How to Buy
Partners Home
Partner Program
Support
Tools
Find a Cisco Partner
Meet our Partners
Become a Cisco Partner
Support
Product Support
Contact Center
Cisco Finesse
Cisco Finesse 12.5(1)
Series
Cisco Finesse
Overview
Product Overview
Status
Available
Order
Release Date
21-JAN-2020
Contact Cisco
Open a TAC Case Online
US/Canada 800-553-2447
Worldwide Support Phone Numbers
All Tools
Feedback
Other Languages
Documentation
Top Search Results
Load More
View English Results
View English Results
Close Results
use JS to put chosen tab in here or hide
Key Information
Customers Also Viewed
Saved Content
Key Information
Customers Also Viewed
Saved Content
You can now save documents for easier access and future use. Saved documents for this product will be listed here, or visit the
My Saved Content
page to view and manage all saved content from across Cisco.com.
Log in
to see your Saved Content.
Recent Security Notices
05-Jun-2024
Security Advisory: Cisco Finesse Web-Based Management Interface Vulnerabilities
01-Mar-2023
Security Advisory: Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Feb-2023
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
Document Categories
Configuration
Data Sheets and Product Information
Install and Upgrade
Maintain and Operate
Reference
Release and Compatibility
Security Notices
Troubleshooting
See also:
Translated End-User Guides
Data Sheets and Product Information
Data Sheets
Cisco Finesse 12.5 Data Sheet
28-Jan-2020
Cisco Finesse 12.0 Data Sheet
18-Jan-2019
End-of-Life and End-of-Sale Notices
End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1
11-Jan-2019
Security Notices
Field Notices
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
27-Aug-2021
Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
30-Mar-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
12-Dec-2018
Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
06-Dec-2017
Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
11-Jan-2017
Security Advisories, Responses and Notices
Most Recent
Cisco Finesse Web-Based Management Interface Vulnerabilities
05-Jun-2024
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
01-Mar-2023
Cisco Finesse Open Redirect Vulnerability
25-May-2021
Cisco Finesse Cross-Site Scripting Vulnerabilities
25-May-2021
Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
13-Jan-2021
Cisco Finesse Cross-Site Scripting Vulnerability
04-May-2020
Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
03-May-2020
Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
04-Sep-2019
Multiple Vulnerabilities in Cisco Finesse
18-Jul-2018
Cisco Finesse Reflected Cross-Site Scripting Vulnerability
02-Aug-2017
Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
10-Mar-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
30-Jan-2017
Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
23-Nov-2016
Cisco Finesse Cross-Site Request Forgery Vulnerability
12-Oct-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
View all documentation of this type
Release and Compatibility
Release Notes
Cisco Finesse 12.5(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Reference
Documentation Roadmaps
Cisco Finesse 12.5(1)
Cisco Finesse Documentation Guide, Release 12.5(1)
17-Aug-2020
Cisco Finesse 10.0(1)
Cisco Finesse Documentation Guide Release 10.0(1)
30-Nov-2021
(PDF - 1 MB)
Cisco Finesse 9.1(1)
Cisco Finesse Documentation Guide for Release 9.1(1)
10-Jan-2013
(PDF - 585 KB)
Licensing Information
Cisco Finesse
Open Source Used In Cisco Finesse Release 12.0(1)
12-Jan-2019
(PDF - 10 MB)
Open Source Used In Cisco Finesse 11.6(1)
22-Mar-2019
(PDF - 8 MB)
Open Source Used in Cisco Finesse Release 11.5(1)
23-Aug-2016
(PDF - 9 MB)
Open Source Used in Cisco Finesse Release 11.0(1)
26-Aug-2015
(PDF - 7 MB)
Open Source Used in Cisco Finesse Release 10.5(1)
16-Jun-2020
(PDF - 4 MB)
Open Source Used in Cisco Finesse Release 10.0(1)
16-Jun-2020
(PDF - 4 MB)
Technical References
Cisco Finesse 12.5(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1)
05-Mar-2020
(XLSX - 98 KB)
Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.5(1)
31-Jan-2020
(XLSX - 46 KB)
Install and Upgrade
Install and Upgrade Guides
Cisco Finesse 12.5(1)
Cisco Finesse Installation and Upgrade Guide, Release 12.5(1)
30-Jan-2020
Configuration
Configuration Examples and TechNotes
Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
01-Dec-2016
Configure Finesse 12.0 Agent to Agent Chat
21-Mar-2021
Configure Nginx Reverse Proxy for VPN-Less Access to Cisco Finesse (12.6 ES03)
24-Dec-2021
Configure SNMP trap in Cisco Finesse
29-Jul-2020
Configure Selective Based Workflow for Incoming Calls on Finesse
14-Sep-2017
Configure an Auto Answer with Finesse
11-Apr-2016
How To Configure Precision Queue Live Data Gadget in PCCE 10.5
02-Mar-2017
Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
20-Sep-2016
Configuration Guides
Cisco Finesse 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
09-Jun-2024
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
12-Dec-2018
Maintain and Operate
End-User Guides
Cisco Finesse 12.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1)
31-Jan-2020
Maintain and Operate Guides
Cisco Finesse 12.5(1)
Cisco Finesse Administration Guide, Release 12.5(1)
31-Jan-2020
Troubleshooting
Support FAQ
Cisco Finesse 12.5(1)
Understand Support for Contact Center Components that Use CentOS
30-Apr-2024
Error "Unable to Silent Monitor at this time (CTIError=Generic Error)" Occurs in Finesse Silent Monitoring
05-Jun-2017
Troubleshooting TechNotes
Most Recent
Understand UCCX Finesse Architecture Deep Dive
01-Feb-2024
Understand WebSocket Connection for Finesse
01-Feb-2024
Troubleshoot Finesse Custom or New Gadgets Issue
24-May-2022
Troubleshoot WxM Gadgets Failure to Load in Finesse Agent Desktop
08-Dec-2021
Configure Secure Communication Between Finesse and CTI Server
15-Jun-2021
Finesse Thirdparty Client Integration with SSO
11-Jun-2020
Integrate Third Party Gadget with Finesse on SSO Mode
29-Jul-2019
Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers
15-Jul-2019
Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA
25-Mar-2019
Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX
07-Nov-2018
Finesse Agent/Supervisor Queue/SkillGroup Stats Update Problem
24-Jul-2018
Troubleshoot Finesse Mobile Agent
18-Jan-2018
Troubleshoot Cisco Finesse Desktop Persistent Logging Problem
10-Jan-2018
Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer
07-Nov-2017
Troubleshoot Finesse Agent State Change Delayed
14-Sep-2017
View all documentation of this type
Downloads
Log in
to see available downloads.
Community
Cisco Community Home
Ask a Question
Select a Community Board
Reset
Latest Community Activity For This Product
Solved Issues
Community Documents