Table Of Contents
Obtaining Technical Assistance
Preface
This preface describes the objectives and organization of this guide and explains how to find additional information on related products and services. This chapter contains the following sections:
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Obtaining Technical Assistance
Document Organization
This guide is designed for people who have some experience installing networking equipment such as routers, hubs, servers, and switches. The person installing the server should be familiar with electronic circuitry and wiring practices and have experience as an electronic or electromechanical technician.
Table 1 describes the contents of each chapter in this document.
Table 1 Document Organization
Chapter Title DescriptionChapter 1
Provides an overview of the external power supply chassis, modules, cards, and cabling. Also contains information about the different redundancy options.
Chapter 2
Includes basic installation information for installing the external power supply chassis.
Chapter 3
Provides basic replacement procedures for the power supply modules in the external power supply chassis.
Chapter 4
Installing the Power Board in the Cisco Ethernet Switch Network Modules
Includes installation information for installing the power card onto the Ethernet switch network module.
Chapter 5
Connecting the Cisco External Power Supply to the Cisco Ethernet Switch Network Modules
Contains information for cabling and connecting the external power supply to the Ethernet switch network module.
Document Conventions
This guide uses the following conventions to convey instructions and information.
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Note
Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual.
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Timesaver
Means the described action saves time. You can save time by performing the action described in the paragraph.
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CautionMeans r eader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
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Tip
Means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
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Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
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Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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Streamline business processes and improve productivity
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Resolve technical issues with online support
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Download and test software packages
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Order Cisco learning materials and merchandise
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Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
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Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
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Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
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Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Related Documentation
This guide describes how to install and maintain the external power supply for Ethernet network modules. You will also need the following publications to configure the universal gateway:
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Use the appropriate hardware guide to install the chassis and troubleshoot network connections:
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Cisco Network Modules Hardware Installation Guide
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Cisco 3600 Series Router Hardware Installation Guide
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Cisco 2600 Series Router Hardware Installation Guide
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Use the Cisco 2600 Series Router Regulatory Compliance and Safety Information and Cisco 3600 Series Router Regulatory Compliance and Safety Information documents to see translations of the warnings in the guides.
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Refer to the Software Configuration Guide for Cisco 2600 Series and Cisco 3600 Series Routers for basic software configuration instructions.
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Refer to the Cisco IOS software configuration guides and command reference publications for more advanced configuration topics. These publications are available on the Documentation CD-ROM that came with your universal gateway, on the World Wide Web from Cisco's home page, or you can order printed copies. See the "Obtaining Documentation" section.
New Hardware Features
A description of new hardware features available after the release of this document can be found at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/index.htm