Cisco Enterprise Chat and Email

Avvisi di sicurezza

Consigli, risposte e avvisi sulla sicurezza

• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 03-Apr-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 16-Oct-2023
• Cisco Enterprise Chat and Email Stored Cross-Site Scripting Vulnerability 18-May-2022
• Cisco Enterprise Chat and Email Vulnerabilities 12-Jan-2022
• Cisco Enterprise Chat and Email Attachment Download Vulnerability 19-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerability 05-Jun-2019
• Cisco Enterprise Chat and Email Cross-Site Scripting Vulnerabilities 06-Mar-2019

Notifiche sul campo

• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020

Riferimento

Informazioni sulle licenze

• Cisco Enterprise Chat and Email 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

Progettazione

Guide alla progettazione

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Design Guide, Release 12.6(1) ES8 (For UCCE and PCCE) 30-May-2024 (PDF - 1 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 390 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Design Guide, Release 12.0(1) (For UCCE and PCCE) 05-Apr-2023 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.0(1) (For UCCE and PCCE) 16-May-2019 (PDF - 400 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Design Guide, Release 11.5(1) 20-Sep-2016 (PDF - 513 KB)
  • System Requirements for Enterprise Chat and Email, Release 11.5(1) 20-Sep-2016 (PDF - 400 KB)

Installazione e aggiornamento

Guide all'installazione e all'aggiornamento

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.6(1) 12-Sep-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.6(1) 12-Sep-2024 (PDF - 3 MB)
  • Enterprise Chat and Email Upgrade Guide, Release 12.6(1) (For UCCE and PCCE) 22-Nov-2023 (PDF - 5 MB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.5(1) 09-Mar-2023 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.5(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 570 KB)
  • Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 12.5(1) 06-Feb-2020 (PDF - 569 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.0(1) 09-Mar-2023 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.0(1) 21-Jul-2022 (PDF - 2 MB)
  • Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.0(1) 15-Jul-2022 (PDF - 768 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 11.5(1) 01-Sep-2017 (PDF - 2 MB)
  • Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 11.5(1) 31-Aug-2017 (PDF - 2 MB)

Note tecniche sull'installazione e l'aggiornamento

• Configurazione di pfSense Community Load Balancer per ECE 24-Feb-2024

Configurazione

Esempi di configurazione e note tecniche

• Applicable to Multiple Releases

  • Risoluzione dei problemi di autenticazione ECE OAUTH2 con Office 365 13-Dec-2022

• Cisco Enterprise Chat and Email 12.6(1)

  • Configurazione e risoluzione dei problemi di SSO per gli agenti e l'amministratore delle partizioni in ECE 14-Feb-2024
• Configura variabili chat personalizzate per chat ECE 25-Jul-2019
• Risoluzione dei problemi relativi all'analisi del log del gateway di periferiche per Enterprise Chat and Email - flusso di lavoro della chat 19-Jul-2019
• Configura collegamenti rapidi e risposte Enterprise Chat and Email (ECE) 06-Dec-2018

Guide alla programmazione

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email Chat and Callback Javascript SDK Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 21-Mar-2023 (PDF - 628 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.6(1) (For UCCE and PCCE) 31-Oct-2022 (PDF - 484 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Design Guide, Release 12.5(1) (For UCCE and PCCE) 19-Apr-2023 (PDF - 813 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.5(1) 22-Jan-2020 (PDF - 485 KB)
  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.5(1) (For UCCE and PCCE) 22-Jan-2020 (PDF - 587 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Developer’s Guide to Web Service APIs for Chat, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 885 KB)
  • Enterprise Chat and Email Mobile Chat Template Developer’s Guide, Release 12.0(1) (For UCCE and PCCE) 08-Jan-2019 (PDF - 486 KB)

Manutenzione e funzionamento

Guide di manutenzione e funzionamento

• Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 12.6(1) ES9 (For UCCE and PCCE) 09-Sep-2024 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.6(1) ES9 (For UCCE and PCCE) 05-Sep-2024 (PDF - 4 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.6(1) ES8 (For UCCE and PCCE) 23-Jul-2024 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.0(1) (For UCCE) 01-May-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.5(1) (For UCCE) 05-Jan-2023 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.0(1) ES6 (For PCCE) 27-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.0(1) ES6 (For UCCE) 27-Oct-2022 (PDF - 747 KB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.5(1) ES3 (For PCCE) 26-Oct-2022 (PDF - 3 MB)
• Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.5(1) ES3 (For UCCE) 26-Oct-2022 (PDF - 757 KB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.6(1) (For UCCE and PCCE) 11-May-2021 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.5(1) ES1 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide, Release 12.5(1) ES1 (For PCCE) 17-Jul-2020 (PDF - 2 MB)
• Enterprise Chat and Email Administrator’s Guide to Routing and Workflows, Release 12.5(1) (For UCCE) 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.5(1) (For UCCE) 17-Jul-2020 (PDF - 1 MB)
• Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.0(1) ES1 (For UCCE) 19-Mar-2020 (PDF - 1 MB)

Guide per l'utente finale

• Cisco Enterprise Chat and Email 12.6(1)

  • Enterprise Chat and Email User Guide for Agents and Supervisors, Release 12.6(1) (For UCCE and PCCE) 23-Jul-2024 (PDF - 2 MB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.6(1) ES8 (For UCCE and PCCE) 30-May-2024 (PDF - 674 KB)

• Cisco Enterprise Chat and Email 12.5(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.5(1) (For UCCE and PCCE) 26-Oct-2022 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.5(1) (For UCCE and PCCE) 30-Mar-2022 (PDF - 666 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.5(1) (For UCCE) 22-Jan-2020 (PDF - 579 KB)

• Cisco Enterprise Chat and Email 12.0(1)

  • Enterprise Chat and Email Agent’s User Guide, Release 12.0(1) (For UCCE and PCCE) 15-Feb-2019 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 12.0(1) (For UCCE and PCCE) 07-Jan-2019 (PDF - 700 KB)
  • Enterprise Chat and Email Browser Settings Guide, Release 12.0(1) (For UCCE) 07-Jan-2019 (PDF - 516 KB)

• Cisco Enterprise Chat and Email 11.5(1)

  • Enterprise Chat and Email Browser Settings Guide, Release 11.5(1) 09-Dec-2016 (PDF - 508 KB)
  • Enterprise Chat and Email Agent’s User Guide, Release 11.5(1) 09-Dec-2016 (PDF - 1 MB)
  • Enterprise Chat and Email Supervisor’s Guide, Release 11.5(1) 08-Dec-2016 (PDF - 618 KB)

Note tecniche sulla gestione e l'operatività

• Risoluzione dei problemi relativi ai picchi di CPU SQL ECE con l'installazione di SQL 2014 Standard 07-Feb-2020

Risoluzione dei problemi

Note tecniche per la risoluzione dei problemi

• Applicable to Multiple Releases

  • Integrazione di ECE con PCCE nella versione 12.0 e successive 30-Jul-2020
• Risoluzione dei problemi relativi all'accesso alla coda delle eccezioni predefinita in ECE 12-Aug-2024
• Risoluzione dei problemi relativi alle intestazioni personalizzate con Cisco ECE 23-Oct-2020
• Errore di configurazione del flusso di lavoro di Java per e-mail e chat (ECE) 21-Oct-2020
• Installazione iniziale della configurazione HA dell'agente ECE 400 14-Aug-2020
• Risoluzione dei problemi relativi a PCCE 12.x SPOG senza rendering del gadget ECE 24-Jul-2020
• Risoluzione dei problemi relativi al codice di errore HTTP 500 durante l'accesso alla cartella del punto di ingresso in una configurazione Web ECE 22-Jul-2020
• Risoluzione dei problemi di chat route ECE per agente non riuscita 19-Jul-2020
• Risoluzione dei problemi relativi alla configurazione del server Web IIS in Enterprise Chat and Email 09-Mar-2020
• Risoluzione dei problemi relativi all'accesso e alla disponibilità degli agenti in Enterprise Chat and Email 09-Mar-2020
• Risoluzione dei problemi relativi al fallimento dell'aggiornamento ECE dalla versione 11.5 alla 11.6 21-Oct-2019