Table Of Contents

Placing Calls by Using Voice Commands

Placing Calls by Using Voice Commands

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Note This feature is not available on all systems. Ask your Connection administrator whether it is available to you.

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The name dialing feature allows you to place a call to another Cisco Unity Connection user by saying the person's name or extension. For example, when you say "Call Harriet Smith," Connection finds the extension for Harriet in the corporate directory and places the call. To use the name dialing feature, you must be configured to use the voice-recognition option, and have the Input Style setting in the Cisco Unity Assistant web tool set to use voice commands. (See the"Changing Your Phone Input Style" section on page 15-4 for more information.)

If you are configured to use the Personal Call Transfer Rules web tool, the feature also allows you to place calls to personal contacts. You can set up a personal contacts list with names and phone numbers for people who are not in the Connection directory, such as your customers, suppliers, family members, and friends. To place a call, you say the name and the phone at which you want to reach your contact. For example, when you say "Call Bob at home," Connection finds the home number for Bob in your personal contacts list and places the call. (See the "Managing Your Personal Contacts List" chapter for more information.)

Note that to place calls by using voice commands, you must be logged on to Connection.

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Tip Consider adding alternate names for yourself, if applicable, to help callers reach you successfully when they ask for you by name. See the "Adding Alternate Names for Yourself" section on page 14-3 for more information.

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After you say a name or extension, Connection plays a matching name or extension and places the call. If Connection finds more than one match for a name or extension that you requested, the first match is played and Connection will ask you to confirm whether the person is correct. If not, say "No," and Connection will continue to play the other matches.

To Place a Call by Using Voice Commands

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Step 1 Log on to Cisco Unity Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Call <Name/alternate name>" to call a Connection user. (For example, "Call Frank Edwards.")

Or

"Call <Number>" to call a Connection extension. Say each digit individually. (For example, for extension 12345, say "Call one two three four five," not "Call twelve three forty-five.")

Or

"Call <Name/alternate name> at <home/work/mobile>" to call a contact at a particular number. (For example, "Call Bob on his mobile" or "Call Service Department at work."

Step 3 After Connection says the name or number of the person you are calling, you can allow the call to connect or you can say "Cancel" to halt the last action without losing your connection to Cisco Unity Connection.

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