User Guide for Cisco Unity Connection Release 2.x - Changing Recording and Playback Settings [Cisco Unity Connection]

Table Of Contents

Changing Recording and Playback Settings

Changing Recording and Playback Devices

Changing Playback Volume for Messages

Changing Playback Speed for Messages

Changing Recording and Playback Settings

Recording and playback settings allow you to change the devices that you use to record and play messages, and to change playback volume and adjust playback speed.

This chapter contains the following sections:

•Changing Recording and Playback Devices

•Changing Playback Volume for Messages

•Changing Playback Speed for Messages

Changing Recording and Playback Devices

You can choose the devices you use for recording and playback in Cisco Unity Connection:

Recording

You speak into your phone or into a multimedia microphone (if your computer has one).

Playback

You hear recordings through your phone or through multimedia speakers (if your computer has them).

If you play messages through multimedia speakers while working in a low-bandwidth environment, sound quality may suffer. To improve sound quality when using the Cisco Unity Inbox web tool, ask your Connection administrator for assistance.

The phone offers the best sound quality for recordings. By default, the Media Master uses the phone as the recording and playback device. (For information on the Media Master, see the "Working with the Media Master" section on page 2-4.)

Note that updates to the Media Master are saved per user, per computer. If you also use another computer to access the Media Master (for example, a computer at home), you need to update the Media Master settings on the second computer as well.

To Choose Recording and Playback Devices

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant, the Cisco Unity Inbox, or the Cisco Unity Personal Call Transfer Rules link.

Step 2 Go to any page that contains the Media Master. (For example, in the Cisco Unity Assistant web tool, on the Preferences menu, click Personal to use the one in the Recorded Name field.)

Step 3 On the Options menu, click Playback & Recording.

Step 4 Set the applicable device:

Playback Device

Choose the phone or the multimedia speakers attached to your computer. If you choose the phone, click your extension or enter another phone number in the Active Phone Number field.

Recording Device

Choose the phone or the multimedia microphone attached to your computer. If you choose the phone, click your extension or enter another phone number in the Active Phone Number field.

Tip Use the phone to get the best sound quality.

Step 5 Choose the performance setting that best suits your system:

Play Message While Downloading

Play messages as they download to Connection.

Download Complete Message Before Playing

Download messages completely before they are played.

Tip For the best performance and quality, we recommend that users who use Connection in a low-bandwidth environment (for example, with a slow modem) download messages completely before playing them.

Step 6 Click OK.

Changing Playback Volume for Messages

You can adjust the playback volume of messages in several ways. As you listen to an individual message by phone, you can adjust the volume by using touchtone keys (the change does not affect the playback volume of other messages). To adjust the playback volume for all messages that you hear by phone, you use the Cisco Unity Assistant web tool.

To adjust the playback volume for all messages that you hear through your computer speakers, you use the Media Master.

This section contains three procedures. Do the applicable procedure to change message-playback volume for an individual message, or for all messages heard by phone or through computer speakers.

The procedure for an individual message uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

Note The volume that you set in the following procedures does not affect the volume of the Cisco Unity Connection conversation, recorded names, or user greetings.

To Change Playback Volume for an Individual Message by Phone

While listening to a message, toggle among these volume settings to adjust the volume of the message:

Press 5 once

Increases the volume.

Press 5 again

Decreases the volume.

Press 5 again

Returns the volume to normal.

Note These touchtone keys do not work if you are configured for the voice-recognition option. Instead, use the volume control on your phone to adjust message volume.

To Change Playback Volume for All Messages You Hear by Phone

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Message Volume list, click the level at which you want to hear messages played.

Step 4 Scroll to the bottom of the page, and click Save.

To Change Playback Volume for All Messages You Hear Through Computer Speakers

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant, the Cisco Unity Inbox, or the Cisco Unity Personal Call Transfer Rules link.

Step 2 Go to any page that contains the Media Master. (For example, in the Cisco Unity Assistant web tool, on the Preferences menu, click Personal to use the one in the Recorded Name field.)

Step 3 In the Media Master, click and drag the Volume slider to decrease or increase playback volume, as applicable.

Changing Playback Speed for Messages

You can adjust the playback speed of your messages in several ways. As you listen to an individual message by phone, you can adjust the playback speed by using touchtone keys (the change does not affect the playback speed of other messages). To adjust the playback speed for all messages that you hear by phone, you use the Cisco Unity Assistant web tool.

To adjust the playback speed for all messages that you hear through your computer speakers, you use the Media Master.

This section contains three procedures. Do the applicable procedure to change message-playback speed for an individual message, or for all messages heard by phone or through computer speakers.

The procedure for an individual message uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

Note The speed that you set in the following procedures does not affect the speed of the Cisco Unity Connection conversation, recorded names, or user greetings.

To Change Playback Speed for an Individual Message by Phone

While listening to a message, toggle among the following speed settings:

Press 4 once

Slow playback.

Press 4 again

Slower playback.

Press 6 once

Fast playback.

Press 6 again

Faster playback.

To Change Playback Speed for All Messages You Hear by Phone

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Message Speed list, click the level at which you want to hear messages played.

Step 4 Scroll to the bottom of the page, and click Save.

To Change Playback Speed for All Messages You Hear Through Computer Speakers

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant, the Cisco Unity Inbox, or the Cisco Unity Personal Call Transfer Rules link.

Step 2 Go to any page that contains the Media Master. (For example, in the Cisco Unity Assistant web tool, on the Preferences menu, click Personal to use the one in the Recorded Name field.)

Step 3 In the Media Master, click and drag the Speed slider for slower or faster playback, as applicable.

Step 4 Click Play to save the speed setting for all messages that you hear through your computer speakers.