User Guide for Cisco Unity Connection Release 2.x
Changing Cisco Unity Connection Conversation Settings
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Table Of Contents

Changing Cisco Unity Connection Conversation Settings

Changing Your Connection Conversation Language

Changing Your Connection Conversation Menu Style

Changing the Volume of the Connection Conversation

Changing the Speed of the Connection Conversation

Changing the Time Format Used for Message Time Stamps

Changing Your Phone Input Style

Adjusting Voice-Recognition Settings

Changing What Connection Plays When You Log On

Changing Your Message Addressing Setting


Changing Cisco Unity Connection Conversation Settings

Conversation settings control what you hear and how you interact with Cisco Unity Connection by phone. By using the settings in conjunction with message playback settings, you can customize many aspects of the Connection conversation.

This chapter contains the following sections:

•Changing Your Connection Conversation Language

•Changing Your Connection Conversation Menu Style

•Changing the Volume of the Connection Conversation

•Changing the Speed of the Connection Conversation

•Changing the Time Format Used for Message Time Stamps

•Changing Your Phone Input Style

•Adjusting Voice-Recognition Settings

•Changing What Connection Plays When You Log On

•Changing Your Message Addressing Setting

Changing Your Connection Conversation Language

You may be able to select the language in which you hear the Cisco Unity Connection conversation. (Your Connection administrator sets the language in which callers hear the Connection conversation.)

You change your conversation language only in the Cisco Unity Assistant web tool, not by phone.

To Change Your Connection Conversation Language in the Cisco Unity Assistant Web Tool

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Language list, click the language in which you want to hear the Connection conversation.

Step 4 Scroll to the bottom of the page, and click Save.

Changing Your Connection Conversation Menu Style

You can hear either full or brief menus when you access Cisco Unity Connection by phone using the touchtone-key input style. Full menus provide comprehensive instructions, and brief menus provide abbreviated versions of full menus. The voice-recognition input style uses only full menus.

This section contains two procedures. Do the applicable procedure to change the menu style by phone or in the Cisco Unity Assistant web tool.

The phone procedure uses keypad mappings for the standard conversation. Keypad mappings for other conversations are provided in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter. Ask your Connection administrator which conversation you are set up to use.

To Change Your Connection Conversation Menu Style by Phone

Step 1 Log on to Cisco Unity Connection.

Step 2 If you are not using voice commands, skip to Step 3.

If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to using touchtone keys.

Tip To switch back to using voice commands after you have finished changing your conversation menu style, hang up and log on to Connection again.

Step 3 Press 4 2 3.

Step 4 Press 1 to switch between full and brief menus.

Table 15-1 Use These Keys Anytime 

Key
Action
*

Cancel or back up

0

Help


To Change Your Connection Conversation Menu Style in the Cisco Unity Assistant Web Tool

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Menu Style list, choose the menu style that you want to hear:

Full

Connection plays comprehensive instructions. Use if you are a new Connection user.

Brief

Connection plays abbreviated versions of the full menus. Use if you are a more experienced user.


Step 4 Scroll to the bottom of the page, and click Save.

Changing the Volume of the Connection Conversation

You can set the volume level at which you hear prompts, recorded names, and user greetings in the Cisco Unity Connection conversation.

Note The volume that you specify here does not affect the volume of messages.

To Change the Volume of the Connection Conversation in the Cisco Unity Assistant Web Tool

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Menu Volume list, click the level at which you want to hear the Connection conversation.

Step 4 Scroll to the bottom of the page, and click Save.

Changing the Speed of the Connection Conversation

You can set the speed at which you hear prompts, recorded names, and user greetings in the Cisco Unity Connection conversation.

Note The speed that you specify here does not affect the speed of messages.

To Change the Speed of the Connection Conversation in the Cisco Unity Assistant Web Tool

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Menu Speed list, click the level at which you want to hear the Connection conversation.

Step 4 Scroll to the bottom of the page, and click Save.

Changing the Time Format Used for Message Time Stamps

You can select the time format used for the message time stamps that you hear when you listen to your messages by phone. The following time formats are available:

12-Hour Clock

You hear "1 p.m." when listening to the time stamp for a message left at 1:00 p.m.

24-Hour Clock

You hear "1300" when listening to the time stamp for a message left at 1:00 p.m.


You change your time-stamp preference only in the Cisco Unity Assistant web tool, not by phone.

To Change the Time Format Used for Message Time Stamps in the Cisco Unity Assistant Web Tool

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Time Format list, choose the time format that you want to use.

Step 4 Scroll to the bottom of the page, and click Save.

Changing Your Phone Input Style

You can choose the input style you use when accessing Cisco Unity Connection by phone:

•Use the touchtone keys on the phone keypad to manage messages and personal settings.

•Use voice commands to manage messages and personal settings, in addition to using the touchtone keys on the phone keypad.

You change the phone input style only in the Cisco Unity Assistant web tool, not by phone.

To Change Your Phone Input Style in the Cisco Unity Assistant Web Tool

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Input Style field, choose the applicable style:

Touchtone Keys Only

To use touchtone keys.

Voice Recognition

To use voice commands.


Step 4 Click Save.

Adjusting Voice-Recognition Settings

With the voice-recognition input style, you can adjust the following settings:

•The amount of time Connection waits for your first voice command after playing a menu.

•The level of Connection confidence in its interpretations of your commands, which determines whether it prompts you for confirmation.

You adjust voice-recognition settings only in the Cisco Unity Assistant web tool, not by phone.

To Adjust Voice-Recognition Settings in the Cisco Unity Assistant Web Tool

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Voice Recognition Responses section, adjust the settings as applicable:

Time to Wait Between
Spoken Words

Increase the number of milliseconds if you find that you need more time to to finish saying a command than Connection typically allows.

Decrease the number of milliseconds if you prefer that Connection respond more quickly after you say a command.

Note 1 second equals 1,000 milliseconds.

Voice-Recognition
Confirmation Confidence
Threshold

Increase the percentage if you find that Connection misinterprets your voice commands and you would prefer that it ask you more often to confirm your intentions.

Decrease the percentage if you find that Connection too frequently prompts you to confirm voice commands that it interprets correctly.

Note Setting the value to 0 results in no prompts for confirmation, and setting it to 100 results in confirmation prompts for all voice commands. The default value should reliably filter out most errors and provide confirmation when necessary for most users.


Step 4 Click Save.

Changing What Connection Plays When You Log On

You can control what Cisco Unity Connection plays when you log on by phone:

•You can choose whether or not Connection plays your recorded name.

•You can choose the types of messages for which Connection announces count totals when you check messages.

You change your logon conversation only in the Cisco Unity Assistant web tool, not by phone.

To Change What Cisco Unity Connection Plays When You Log On

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the After Logging On Play section, check the Play My Recorded Name check box to hear your recorded name when you call Connection and log on.

Step 4 Check the Play Alternate Greeting Notification check box to have Connection tell you when your alternate greeting is turned on.

Step 5 Check the Access my E-mails through Text to Speech check box to hear your e-mail messages when you call Connection and log on, if applicable.

Step 6 In the For New Messages Play section, check any of the following check boxes, depending on the message counts you want to hear and whether you have the text-to-speech option:

Message Count Totals

Connection announces the total number of all messages (voice, e-mail, and receipt messages).

Voice Message Counts

Connection announces the number of voice messages.

E-mail Message Counts1

Connection announces the number of e-mail messages.

1 Although e-mail counts are offered on the Phone Menu page, Connection plays e-mails only for users who also have the text-to-speech option.


Step 7 In the For Saved Messages Play section, check the Message Count Totals check box to have Connection announce the total number of all saved messages (voice, e-mail, and receipt messages).

Step 8 Click Save.

Changing Your Message Addressing Setting

Cisco Unity Connection provides two ways to address messages to other users when your phone input style is set to Touchtone Keys Only:

•Spell a user name.

•Enter a user extension.

You may be able to switch between spelling and number entry by pressing # # when you are prompted to address a message over the phone, regardless of the message addressing setting that you choose.

You change the message addressing setting that Connection uses by default only in the Cisco Unity Assistant web tool, not by phone.

To Change Your Message Addressing Setting in the Cisco Unity Assistant Web Tool

Step 1 On the Cisco PCA Home page, click the Cisco Unity Assistant link.

Step 2 In the Cisco Unity Assistant, on the Preferences menu, click Phone Menu.

Step 3 On the Phone Menu page, in the Touchtone Keys Settings section, click the option that you want to use as the default for how to identify users when addressing messages that you send.

Step 4 Scroll to the bottom of the page, and click Save.