Table Of Contents
Cisco Unity Connection Voice Commands and Phone Menus
Voice Commands
Main Menu (Voice Commands)
Send a Message Menu (Voice Commands)
During Message Menu (Voice Commands)
After Message Menu (Voice Commands)
Universal Voice Commands
Phone Menus for the Standard Conversation
Main Menu and Shortcuts (Standard Conversation)
Send a Message Menu and Shortcuts (Standard Conversation)
During Message Menu and Shortcuts (Standard Conversation)
After Message Menu and Shortcuts (Standard Conversation)
Phone Menus for Optional Conversation 1
Main Menu and Shortcuts (Optional Conversation 1)
Send a Message Menu and Shortcuts (Optional Conversation 1)
During Message Menu and Shortcuts (Optional Conversation 1)
After Message Menu and Shortcuts (Optional Conversation 1)
Phone Menus for Alternate Keypad Mapping N
Main Menu and Shortcuts (Alternate Keypad Mapping N)
During Message Menu and Shortcuts (Alternate Keypad Mapping N)
After Message Menu and Shortcuts (Alternate Keypad Mapping N)
Phone Menus for Alternate Keypad Mapping X
Main Menu and Shortcuts (Alternate Keypad Mapping X)
During Message Menu and Shortcuts (Alternate Keypad Mapping X)
After Message Menu and Shortcuts (Alternate Keypad Mapping X)
Phone Menus for Alternate Keypad Mapping S
Main Menu and Shortcuts (Alternate Keypad Mapping S)
During Message Menu and Shortcuts (Alternate Keypad Mapping S)
After Message Menu and Shortcuts (Alternate Keypad Mapping S)
Cisco Unity Connection Voice Commands and Phone Menus
This chapter contains the most frequently used voice commands, and menus and shortcut key sequences for managing your messages and personal options by phone for the different versions of the Cisco Unity Connection conversation. Ask your Connection administrator which conversation version you are set up to use.
•
Voice Commands
•Phone Menus for the Standard Conversation
•Phone Menus for Optional Conversation 1
•Phone Menus for Alternate Keypad Mapping N
•Phone Menus for Alternate Keypad Mapping X
•Phone Menus for Alternate Keypad Mapping S
Voice Commands
This section lists commands and applicable touchtone key(s) for the following menus while you are using voice commands in the Cisco Unity Connection conversation:
•Main Menu (Voice Commands)
•Send a Message Menu (Voice Commands)
•During Message Menu (Voice Commands)
•After Message Menu (Voice Commands)
•Universal Voice Commands
Main Menu (Voice Commands)
While listening to the Main menu, say or press:
Action
|
Voice Command
|
Key(s)
|
Hear voice messages, e-mails, or receipts
|
"Play <voice messages/e-mails/receipts>"
|
N/A
|
Hear all new messages
|
"Play new messages"
|
1
|
Hear all messages (new and saved)
|
"Play all messages"
|
N/A
|
Hear new, saved, or deleted voice messages from a Connection user
|
"Play <new/saved/deleted> messages from <user name>"
|
N/A
|
Send a voice message
|
"Send a message"
|
2
|
Hear saved voice messages, e-mails, or receipts
|
"Play saved <voice messages/
e-mails/receipts"
|
N/A
|
Hear all saved messages
|
"Play saved messages"
|
3
|
Hear deleted voice messages, e-mails, or receipts
|
"Play deleted <voice messages/
e-mails/receipts"
|
N/A
|
Hear all deleted messages*
|
"Play deleted messages"
|
N/A
|
Hear all greetings
|
"Play all greetings"
|
N/A
|
Hear a specific greeting
|
"Play <greeting name> greeting"
|
N/A
|
Hear the standard greeting
|
"Play my greeting"
|
N/A
|
Record a new greeting
|
"Record <greeting name> greeting"
|
N/A
|
Record the standard greeting
|
"Record my greeting"
|
N/A
|
Enable or disable a greeting
|
"Turn on <greeting name> greeting"
"Turn off <greeting name> greeting"
|
N/A
|
Use the system default greeting
|
"Use default <greeting name> greeting"
|
N/A
|
Use the system default greeting for the standard greeting
|
"Use my default greeting"
|
N/A
|
Use nothing for a greeting. Callers will only hear a tone to signal that they should leave a message.
|
"Play nothing for my <greeting name> greeting"
|
|
Hear greetings menu help
|
"Greetings Help"
|
N/A
|
Switch to temporarily using touchtone keys
|
"Touchtone conversation"
|
9
|
Call Connection user
|
"Call <user name>"
"Call <extension>"
|
N/A
|
Call personal contact or system contact
|
"Call <contact name> at <home/work/mobile>"
|
N/A
|
Permanently delete all messages in the Deleted Items folder
|
"Empty Deleted Items folder"
|
N/A
|
|
|
Send a Message Menu (Voice Commands)
After addressing and recording a voice message, say or press:
Action
|
Voice Command
|
Key(s)
|
Send message
|
"Send"
|
#
|
Edit recording
|
"Change recording"
|
N/A
|
Review message properties
|
"Review message properties"
|
N/A
|
Edit recipients
|
"Edit recipients"
|
N/A
|
Mark message urgent
Cancel message urgent
|
"Set urgent"
"Cancel urgent"
|
N/A
|
Mark message private
Cancel message private
|
"Set private"
"Cancel private"
|
N/A
|
Mark message urgent and private
|
"Set urgent and private"
|
N/A
|
Mark message return receipt
Cancel return receipt
|
"Set return receipt"
"Cancel return receipt"
|
N/A
|
Add additional recipients
|
"Add names"
|
N/A
|
Review recorded message and message properties
|
"Review message"
|
N/A
|
During Message Menu (Voice Commands)
While listening to a message, say or press:
Action
|
Voice Command
|
Key(s)
|
Restart message
|
"Repeat"
|
1
|
Play previous message
|
"Previous"
|
1 4
|
Play next message
|
"Next"
|
1 6
|
Save message
|
"Save"
|
2
|
Delete
|
"Delete"
|
3
|
Reply
|
"Reply"
|
# 4
|
Reply to all
|
"Reply all"
|
N/A
|
Forward message
|
"Forward"
|
# 5
|
Save or restore as new*
|
"Mark new"
|
# 6
|
Play message properties
|
"Message properties"
|
# 9
|
Slow playback
|
N/A
|
4
|
Change volume*
|
N/A
|
5
|
Fast playback
|
N/A
|
6
|
Rewind message
|
N/A
|
7
|
Fast-forward to end
|
N/A
|
#
|
Pause or resume
|
N/A
|
8
|
Fast-forward
|
N/A
|
9
|
|
|
After Message Menu (Voice Commands)
After listening to a message, say or press:
Action
|
Voice Command
|
Key(s)
|
Replay message
|
"Repeat"
|
1
|
Play previous message
|
"Previous"
|
1 4
|
Play next message
|
"Next"
|
1 6
|
Save or restore as saved
|
"Save"
|
2
|
Delete
|
"Delete"
|
3
|
Reply
|
"Reply"
|
4
|
Reply to all
|
"Reply all"
|
N/A
|
Resend original message
(NDRs only)
|
"Resend"
|
4
|
Call the Connection user*
|
"Call sender"
|
4 4
|
Forward message
|
"Forward"
|
5
|
Save or restore as new*
|
"Mark new"
|
6
|
Rewind message
|
N/A
|
7
|
Play the original message
(NDRs only)
|
"Play original message"
|
8
|
Play message properties
|
"Message properties"
|
9
|
|
|
Universal Voice Commands
Use the following commands and touchtone keys at any time while you are using voice commands in the Cisco Unity Connection conversation:
Action
|
Voice Command
|
Key(s)
|
Cancel or back up
|
"Cancel"
|
*
|
Voice command Help
|
"Help"
|
N/A
|
Touchtone key Help
|
"Touchtone Command Help"
|
0
|
Return to Main menu
|
"Main menu"
|
N/A
|
Hang up or exit the system
|
"Goodbye"
"Hang up"
|
N/A
|
Repeat message or repeat menu prompts
|
"Repeat"
|
N/A
|
Phone Menus for the Standard Conversation
This section lists the touchtone-key sequences for the following menus:
•Main Menu and Shortcuts (Standard Conversation)
•Send a Message Menu and Shortcuts (Standard Conversation)
•During Message Menu and Shortcuts (Standard Conversation)
•After Message Menu and Shortcuts (Standard Conversation)
Main Menu and Shortcuts (Standard Conversation)
While listening to the Main menu, press:
Action
|
Key(s)
|
Hear new messages
|
1
|
Send a message
|
2
|
Review saved messages
|
3 1
|
Review deleted messages*
|
3 2
|
Change setup options
|
4
|
Change greetings
|
4 1
|
Turn alternate greeting on or off
|
4 1 2
|
Edit other greetings
|
4 1 3
|
Change message notification
|
4 2 1
|
Choose full or brief menus
|
4 2 3
|
Change phone password
|
4 3 1
|
Change recorded name
|
4 3 2
|
Change call transfer
|
4 4
|
Find messages from a Connection user*
|
5 1
|
Find messages from all outside callers*
|
5 2
|
Find messages from an outside caller*
|
5 3
|
|
|
Send a Message Menu and Shortcuts (Standard Conversation)
After recording and addressing a message, press:
Action
|
Key(s)
|
Send message
|
#
|
Add name
|
1
|
Change addressing
|
3 1
|
Change recording
|
3 2
|
Set delivery options
|
3 3
|
Mark message urgent
|
3 3 1
|
Request return receipt
|
3 3 2
|
Mark message private
|
3 3 3
|
Mark message urgent and private
|
3 3 3 1 3
|
Review recorded message
|
3 4
|
During Message Menu and Shortcuts (Standard Conversation)
While listening to a message, press:
Action
|
Key(s)
|
Restart message
|
1
|
Play message by number (saved messages only)
|
1 2
|
Play previous saved message
|
1 4
|
Play next saved message
|
1 6
|
Save
|
2
|
Delete
|
3
|
Slow playback
|
4
|
Change volume*
|
5
|
Fast playback
|
6
|
Rewind message
|
7
|
Pause or resume
|
8
|
Fast-forward
|
9
|
Fast-forward to end
|
#
|
Restore as saved*
|
# 2
|
Reply
|
# 4
|
Reply to all
|
# 4 2
|
Forward message
|
# 5
|
Save or restore as new*
|
# 6
|
Play message properties
|
# 9
|
Skip message, save as is
|
# #
|
Cancel or back up
|
*
|
Help
|
0
|
|
|
After Message Menu and Shortcuts (Standard Conversation)
After listening to a message, press:
Action
|
Key(s)
|
Replay message
|
1
|
Play message by number (saved messages only)
|
1 2
|
Play previous saved message
|
1 4
|
Play next saved message
|
1 6
|
Save or restore as saved*
|
2
|
Delete
|
3
|
Reply
|
4
|
Reply to all
|
4 2
|
Call the Connection user*
|
4 4
|
Forward message
|
5
|
Save or restore as new*
|
6
|
Rewind
|
7
|
Play message properties
|
9
|
Save as is
|
#
|
Cancel or back up
|
*
|
Help
|
0
|
|
|
Phone Menus for Optional Conversation 1
This section lists the touchtone-key sequences for the following menus.
•Main Menu and Shortcuts (Optional Conversation 1)
•Send a Message Menu and Shortcuts (Optional Conversation 1)
•During Message Menu and Shortcuts (Optional Conversation 1)
•After Message Menu and Shortcuts (Optional Conversation 1)
Main Menu and Shortcuts (Optional Conversation 1)
While listening to the Main menu, press:
Action
|
Key(s)
|
Hear new messages
|
1
|
Send a message
|
2
|
Review saved messages
|
3 1
|
Review deleted messages*
|
3 2
|
Change setup options
|
4
|
Change greetings
|
4 1
|
Turn alternate greeting on or off
|
4 1 2
|
Change message notification
|
4 2 1
|
Choose full or brief menus
|
4 2 3
|
Change phone password
|
4 3 1
|
Change recorded name
|
4 3 2
|
Change call transfer
|
4 4
|
Find messages from a Connection user*
|
5 1
|
Find messages from all outside callers*
|
5 2
|
Find messages from an outside caller*
|
5 3
|
|
|
Send a Message Menu and Shortcuts (Optional Conversation 1)
After addressing and recording a message, press:
Action
|
Key(s)
|
Send message
|
#
|
Change addressing
|
3 1
|
Change recording
|
3 2
|
Set delivery options
|
3 3
|
Mark message urgent and send
|
3 3 1 #
|
Request return receipt and send
|
3 3 2 #
|
Mark message private and send
|
3 3 3 #
|
Mark message urgent and private, and send
|
3 3 3 1 3 #
|
Review recorded message
|
3 4
|
During Message Menu and Shortcuts (Optional Conversation 1)
While listening to a message, press:
Action
|
Key(s)
|
Rewind
|
1
|
Play a saved message by number
|
1 2
|
Play previous saved message
|
1 4
|
Play next saved message
|
1 6
|
Pause or resume
|
2
|
Fast-forward
|
3
|
Fast-forward to end
|
3 3
|
Forward message
|
3 3 6
|
Delete message
|
3 3 7
|
Reply
|
3 3 8
|
Reply to all
|
3 3 8 2
|
Save or restore as saved*
|
3 3 9
|
Slow playback
|
4
|
Slower playback
|
4 4
|
Play message properties
|
5
|
Fast playback
|
6
|
Faster playback
|
6 6
|
Decrease volume*
|
7
|
Reset volume*
|
8
|
Increase volume*
|
9
|
Skip message, save as is
|
#
|
Skip message, save as new (new and saved messages)
|
# #
|
Cancel or back up
|
*
|
Help
|
0
|
|
|
After Message Menu and Shortcuts (Optional Conversation 1)
After listening to a message, press:
Action
|
Key(s)
|
Skip back
|
1
|
Play a saved message by number
|
1 2
|
Play previous saved message
|
1 4
|
Play next saved message
|
1 6
|
Replay message
|
4
|
Play message properties
|
5
|
Forward message
|
6
|
Delete
|
7
|
Reply
|
8
|
Reply to all
|
8 2
|
Call the Connection user*
|
8 8
|
Save or restore as saved*
|
9
|
Save as is
|
#
|
Save or restore as new*
|
# #
|
Cancel or back up
|
*
|
Help
|
0
|
|
|
Phone Menus for Alternate Keypad Mapping N
This section lists the touchtone-key sequences for the following menus.
•Main Menu and Shortcuts (Alternate Keypad Mapping N)
•During Message Menu and Shortcuts (Alternate Keypad Mapping N)
•After Message Menu and Shortcuts (Alternate Keypad Mapping N)
Main Menu and Shortcuts (Alternate Keypad Mapping N)
While listening to the Main menu, press:
Action
|
Key(s)
|
Hear new messages
|
1
|
Send a message
|
2
|
Review saved and deleted messages*
|
3
|
Change setup options
|
4
|
Find messages from a Connection user*
|
5 1
|
Find messages from all outside callers*
|
5 2
|
Find messages from an outside callers*
|
5 3
|
Exit
|
*
|
Repeat menu
|
#
|
Main menu Help
|
0
|
|
|
During Message Menu and Shortcuts (Alternate Keypad Mapping N)
While listening to a message, press:
Action
|
Key(s)
|
Rewind message
|
1
|
Fast-forward
|
3
|
Skip message, save as is
|
6
|
Reply
|
7 1
|
Call the Connection user*
|
9
|
Cancel or back up
|
#
|
Operator
|
0
|
|
|
|
After Message Menu and Shortcuts (Alternate Keypad Mapping N)
After listening to a message, press:
Action
|
Key(s)
|
Rewind
|
4
|
Save as is
|
6
|
Call the Connection user*
|
9
|
Play message properties
|
7 0
|
Reply
|
7 1
|
Replay message
|
7 2
|
Forward message
|
7 3
|
Reply to all
|
7 4
|
Delete
|
7 6
|
Save or restore as saved*
|
7 7
|
Save or restore as new*
|
7 8
|
Cancel or back up
|
*
|
Operator
|
0
|
|
|
Phone Menus for Alternate Keypad Mapping X
This section lists the touchtone-key sequences for the following menus.
•Main Menu and Shortcuts (Alternate Keypad Mapping X)
•During Message Menu and Shortcuts (Alternate Keypad Mapping X)
•After Message Menu and Shortcuts (Alternate Keypad Mapping X)
Main Menu and Shortcuts (Alternate Keypad Mapping X)
While listening to the Main menu, press:
Action
|
Key(s)
|
Send a message
|
1
|
Hear new messages
|
2
|
Review saved and deleted messages*
|
3
|
Change setup options
|
5
|
Find messages from a Connection user*
|
8 1
|
Find messages from all outside callers*
|
8 2
|
Find messages from an outside caller*
|
8 3
|
Exit
|
*
|
Repeat menu
|
#
|
Main menu Help
|
0
|
|
|
During Message Menu and Shortcuts (Alternate Keypad Mapping X)
While listening to a message, press:
Action
|
Key(s)
|
Skip to message body
|
2
|
Pause or resume
|
3
|
Increase volume*
|
4
|
Rewind message
|
5
|
Fast-forward
|
6
|
Decrease volume*
|
7
|
Slow playback
|
8
|
Fast playback
|
9
|
Fast-forward to end of message
|
#
|
|
|
After Message Menu and Shortcuts (Alternate Keypad Mapping X)
After listening to a message, press:
Action
|
Key(s)
|
Save or restore as saved*
|
1
|
Play message by number (saved messages only)
|
1 2
|
Play previous saved message
|
1 4
|
Play next saved message
|
1 6
|
Forward message
|
2
|
Replay message
|
2 3
|
Delete
|
3
|
Save or restore as new*
|
4
|
Rewind
|
5
|
Save as is
|
6
|
Reply
|
7
|
Cancel or back up
|
#
|
|
|
Phone Menus for Alternate Keypad Mapping S
This section lists the touchtone-key sequences for the following menus:
•Main Menu and Shortcuts (Alternate Keypad Mapping S)
•During Message Menu and Shortcuts (Alternate Keypad Mapping S)
•After Message Menu and Shortcuts (Alternate Keypad Mapping S)
Main Menu and Shortcuts (Alternate Keypad Mapping S)
While listening to the Main menu, press:
Action
|
Key(s)
|
Review saved and deleted messages*
|
3
|
Change setup options
|
4
|
Hear new messages
|
5
|
Send a message
|
6
|
Find messages from a Connection user*
|
8 1
|
Find messages from all outside callers*
|
8 2
|
Find messages from an outside caller*
|
8 3
|
Exit
|
9
|
Repeat menu
|
#
|
Main menu Help
|
0
|
|
|
During Message Menu and Shortcuts (Alternate Keypad Mapping S)
While listening to a message, press:
Action
|
Key(s)
|
Forward message
|
1 3
|
Call the Connection user*
|
1 4
|
Play previous saved message
|
1 5
|
Reply
|
1 7
|
Rewind message
|
2
|
Skip message body
|
2 2
|
Delete
|
3
|
Fast-forward
|
4
|
Skip message, save as is
|
5
|
Save or restore as saved*
|
7
|
Skip to message footer
|
8
|
Fast-forward to end of message
|
#
|
Pause or resume
|
*
|
|
|
After Message Menu and Shortcuts (Alternate Keypad Mapping S)
After listening to a message, press:
Action
|
Key(s)
|
Forward message
|
1 3
|
Play previous saved message
|
1 5
|
Reply
|
1 7
|
Rewind message
|
2
|
Replay message
|
2 2
|
Delete
|
3
|
Reply to all
|
4 2
|
Call the Connection user*
|
4 4
|
Save as is
|
5
|
Save or restore as new*
|
6
|
Save or restore as saved*
|
7
|
Play message properties
|
9
|
Cancel or back up
|
*
|
|
|
Feedback