Table Of Contents

Advanced Call Handling

Picking Up Redirected Calls on Your Phone

Using a Shared Line

Understanding Shared Lines

Adding Yourself to a Shared-Line Call

Preventing Others from Viewing or Joining a Shared-Line Call

Storing and Retrieving Parked Calls

Tracing Suspicious Calls

Prioritizing Critical Calls

Using Cisco Extension Mobility

Using Speed Dial BLF to Determine a Line State

Advanced Call Handling

---

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Picking Up Redirected Calls on Your Phone

Call PickUp allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with co-workers.

If you want to...	Then...
Answer a call that is ringing on another extension within your call pickup group	1. If the PickUp softkey is available, press it. (You might have to press to see PickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on another extension outside of your group	1. If the GPickUp softkey is available, press it.(You might have to press to see GPickUp. 2. Enter the group pickup code. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on another extension in your group or in an associated group	1. f the OPickUp softkey is available, press it.(You might have to press to see OPickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call.

Tips

•Pressing PickUp and GPickUp connects to the call that has been ringing for the longest time.

•Pressing OPickUp connects you to the call in the pickup group with the highest priority.

•If you have multiple lines and want to pick up the call on a non-primary line, first press to switch to the desired line, then press a Call PickUp softkey.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

•Have multiple phones and want one phone number

•Share call-handling tasks with co-workers

•Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use

The "In Use Remote" message displays on the Cisco Unified Wireless IP Phone 7920 when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the "In Use Remote" message displays.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See the "Adding Yourself to a Shared-Line Call" section.

Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled. You cannot use Barge to enter a shared-line call with another Cisco Unified Wireless IP Phone 7920.

cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.

Privacy

The Cisco Unified Wireless IP Phone 7920 has Privacy enabled by default. If you want co-workers who share your line to see information about your calls, you must have the Privacy feature configured on your phone. See the "Preventing Others from Viewing or Joining a Shared-Line Call" section.

---

Note The Cisco Unified Wireless IP Phone 7920 can support a maximum of two calls on a shared line.

---

Adding Yourself to a Shared-Line Call

Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.

If you want to...	Then...
See if the shared line is in use	Look for the "In Use Remote" message.
Add yourself to a call on a shared line using the Barge softkey	1. Highlight a remote-in-use call. 2. Press Barge. (You may need to press to see Barge.) Other parties hear a beep tone announcing your presence.
Add yourself to a call on a shared line using the cBarge softkey	1. Highlight a remote-in-use call. 2. Press cBarge. (You may need to press to see cBarge.) Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.
Add new conference participants to a call that you have barged	Barge the call using cBarge, if available. cBarge converts the call into a standard conference call, allowing you to add new participants. See the "Making Conference Calls" section on page 34.
Move a shared-line call to another phone	Press Hold. On another phone with the same shared line, press Resume.
Leave a barged call	Choose EndCall or (red key). If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues. If you hang up after using cBarge, the call remains a conference call (provided at least three participants remain on the line).

Tips

•If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.

•You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Preventing Others from Viewing or Joining a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to...	Then...
Prevent others from viewing or barging calls on a shared line	1. Press Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon next to the directory number.
Allow others to view or barge calls on a shared line	1. Press Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon next to the directory number.

Tips

•If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

•The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker's desk or in a conference room).

If you want to...	Then...
Store an active call using Call Park	1. During a call, press Park. (You may need to press to see Park.) 2. Note the call park number displayed on your phone screen. 3. Press the (red key).
Retrieve a parked call	Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.

Tip

You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...	Then...
Notify your system administrator about a suspicious or harassing call	Press MCID. (You may need to press to see MCID.) Your phone plays a tone and displays the message, "MCID successful."

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

•Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...	Then...
Want to choose a priority (precedence) level for an outgoing call	Contact your system administrator for a list of corresponding precedence numbers for calls.
Want to make a priority (precedence) call	Enter the MLPP access number (provided by your system administrator) followed by the phone number.
Hear a special ring (faster than usual) or special call waiting tone	You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.
Want to view priority level of a call	Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).
Want to accept a higher-priority call	Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting your call	You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Tips

•When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

•If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

If you want to...	Then...
Log in to EM	1. Choose Menu > Services > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3. If prompted, select a device profile.
Log out of EM	1. Choose Menu > Services > EM Service (name can vary). 2. When prompted to log out, press Yes.

Tips

•EM automatically logs you out after a certain amount of time. This time limit is established by your system administrator.

•Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone.

•Settings that are controlled on the phone only are not maintained in your EM profile.

Using Speed Dial BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial number on your phone screen. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.

If you want to...	Then...
See the state of a speed-dial line	Look for one of these indicators next to the line number: Line is in-use. Line is idle. BLF indicator unavailable for this line.