Table Of Contents

Basic Call Handling

Placing a Call—Basic Options

Placing a Call—Additional Options

Answering a Call

Ending a Call

Using Hold and Resume

Using Mute

Switching Between Multiple Calls

Transferring Calls

Forwarding All Calls to Another Number

Making Conference Calls

Understanding Types of Conference Calls

Starting and Joining a Standard Conference

Starting or Joining a Meet-Me Conference Call

Basic Call Handling

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You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified Wireless IP Phone.

If you want to...	Then...	For more information, see...
Place a call	1. Dial the phone number 2. Press (green key) to place your call. Note There is no dial tone.	An Overview of Your Phone, page 19
Redial a number	Press to display Redial, then press Redial to make the call.
Place a call while another call is active (using the same line)	1. Press Hold. 2. Press or to display NewCall. 3. Dial, redial, or speed dial a number.	Using Hold and Resume
Dial from a call log	1. Choose Menu > Call History > Missed Calls, Received Calls, or Placed Calls. 2. Press to select the listing. 3. Press to make the call.	Using Call Logs, page 57
Redial a number from the list of previously placed calls	1. Press to display the list. 2. Scroll to the desired number and press to make the call. Note The previously placed calls list contains 10 records.	Using Call Logs, page 57

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

If you want to...	Then...	For more information, see...
Place a call while another call is active (using a different line)	1. Press Hold. 2. Enter a number. 3. Press to change to another line. 4. Press to make the call.	Using Hold and Resume
Place the call on a secondary line	1. Enter a number. 2. Press to change to another line. 3. Press to make the call.	Speed Dialing, page 47
Dial a number from your local phone book	1. Press PhBook. 2. Scroll to the desired entry. 3. Press to dial the number.	Using the Phone Book, page 44
Speed dial a phone number using a speed-dial hot key	1. Press and hold (keys 2-9) for the speed-dial number that you want to use. 2. The phone displays the number stored for that hot key. 3. Release the button and the phone dials the number.	Configuring Speed-Dial Hot Keys, page 47
Dial from a corporate directory on your phone	1. Choose Menu > Directory > Corporate Directory (name can vary). 2. Use your keypad to enter a name. 3. Press Submit. 4. Scroll to a listing; choose Dial or .	Using Corporate Directory on Your Phone, page 58
Dial from a corporate directory on your personal computer using Cisco WebDialer	1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial.	Using Cisco WebDialer, page 69
Use Cisco CallBack to receive notification when a busy or ringing extension is available	1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again.	Your system administrator
See if a line associated with a speed dial is busy before placing a call to that line	Look for Busy Lamp Field indicators.	Using Speed Dial BLF to Determine a Line State
Make a priority (precedence) call	Enter the MLPP access number, then enter a phone number.	Prioritizing Critical Calls
Dial from a Personal Address Book (PAB) entry	1. Choose Menu > Services > PAB service. 2. Highlight a listing and press.	Using Your Personal Address Book on the Web, page 63
Place a call using a billing or tracking code	1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC).	Your system administrator
Place a call using your Extension Mobility profile	1. Choose Menu > Services > EM Service (name can vary). 2. Enter log in information.	Using Cisco Extension Mobility

Tips

•If you make a mistake while dialing, press Clear to erase one or more digits.

•To redial the last number, you can also press two times.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.

If you want to...	Then...	For more information, see...
Answer a call	Press and release (green key) to connect to the incoming call.
Silence the ring for an incoming call	Press (red key) to silence the ringing. The call continues silently, then forwards to the no answer target, such as voice messaging or another phone.
Switch from a connected call to answer a ringing call	Press Answer or (green key). Doing so answers the new call and automatically puts the first call on hold.	Using Hold and Resume
Answer using call waiting	Press Answer.	Using Hold and Resume
Send call directly to your voice messaging system	Press iDivert.	Accessing Voice Messages, page 61
Auto- connect incoming calls	Use AutoAnswer.	Answering a Call
Retrieve a parked call on another phone	Use Call Park or Directed Call Park.	Storing and Retrieving Parked Calls
Use your phone to answer a call ringing elsewhere	Use Call Pickup.	Picking Up Redirected Calls on Your Phone
Answer a priority call	Disconnect the current call and press Answer.	Prioritizing Critical Calls
Automatically connect to an incoming call after a ring or two	Ask your system administrator to set up the Auto Answer feature. The call connects to the speaker after ringing once or twice without pressing .

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to...	Then...
End the call	Choose EndCall or (red key) to hang up.
Disconnect one call, but preserve another call on the same line	Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls.

If you want to...	Then...
Put a call on hold	1. Make sure the call you want to put on hold is highlighted. 2. Press Hold.
Remove a call from hold on the current line	1. Make sure the appropriate call is highlighted. 2. Press Resume.
Remove a call from hold on a different line	1. Press to change to another line. 2. Press Resume. Note If a single call is holding on this line, the call automatically resumes. If another call is holding, scroll to the appropriate call and press Resume.
Move a call on a shared line between your wireless phone and your desk phone	1. From your phone with the active call, press Hold. 2. From your other phone with the shared line, press Resume.

Tips

•Engaging the Hold feature typically generates music or a beeping tone.

•A held call is indicated by the call-on-hold icon: .

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the phone or an earphone.

If you want to...	Then...
Toggle Mute on	During a call, press MuteOn. The label changes to MuteOff.
Toggle Mute off	Press MuteOff. The label changes to MuteOn.

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it.

If you want to...	Then...
Switch between connected calls on one line	1. Make sure the call that you want to switch to is highlighted. 2. Press Resume. Any active call is placed on hold and the selected call is resumed.
Switch between connected calls on different lines	1. Press to change to another line. 2. If a single call is holding on the line, the call automatically resumes. If another call is holding, highlight the appropriate call and press Resume.
Switch from a connected call to answer a ringing call	Press Answer, or if the call is ringing on a different line, press to switch to the other line and press Answer. Any active call is placed on hold and the selected call is resumed.

Tips

•The phone can have up to six lines, but the phone screen displays only four lines. To see other lines, you must press .

•The phone can have up to two calls per line.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...	Then...
Transfer a call without talking to the transfer recipient	1. From an active call, press to see Transfer. 2. Press Transfer and enter the target number. 3. PressTransferagain to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.
Talk to the transfer recipient before transferring a call (consult transfer)	1. From an active call, press to see Transfer. 2. Press Transfer and enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.
Transfer two current calls to each other (direct transfer) without staying on the line	1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press to see DirTrfr and press DirTrfr. The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead.
Redirect a call to your voice messaging system	Press to see iDivert and press it. The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

Forwarding All Calls to Another Number

You can use Call Forward All to redirect incoming calls from your phone to another number.

If you want to...	Then...
Set up call forwarding on your primary line	1. Press to see CFwdALL. 2. Press CFwdALL. 3. Enter a target phone number.
Cancel call forwarding on your primary line	1. Press to see CFwdALL. 2. Press CFwdALL.
Verify that call forwarding is enabled on your primary line	Look for the call forward target number in the status line and the icon next to the primary line.
Set up or cancel call forwarding for any line	1. Log in to your User Options web pages. See the "Accessing Your User Options Web Pages" section on page 62. 2. Choose Forward all calls... 3. Choose your primary line or any secondary line.

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Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

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Tips

•Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

•You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.

•Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

•Your system administrator can change forwarding conditions for your phone lines.

Making Conference Calls

Your Cisco Unified Wireless IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:

•Confrn—Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones.

•Join—Use this softkey to establish a standard conference by joining several calls already on one line.

•cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines.

See the "Starting and Joining a Standard Conference" section for additional instructions.

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.

See the "Starting or Joining a Meet-Me Conference Call" section for additional instructions.

Starting and Joining a Standard Conference

A standard conference allows at least three participants to talk on a single call.

If you want to...	Then...
•Create a conference by calling participants •Add new participants to an existing conference	1. From a connected call, press to see Confrn. 2. Press Confrn. 3. Enter the participant's phone number. 4. Wait for the call to connect. 5. Press Confrn again to add the participant to your call. 6. Repeat to add additional participants.
Create a conference by joining two or more existing calls	1. Make sure that you have two or more calls on a single line. 2. Highlight a call that you want to add to the conference. 3. Press Select. The selected call displays this icon . 4. Repeat this process for each call that you want to add. 5. From the selected call, press to see Join and press it. Note The active call is automatically selected.
Participate in a conference	Answer the phone when it rings.
Create a conference by barging a call on a shared line	Highlight a call on a shared line and press cBarge. (You may need to press to display cBarge.) See the "Using a Shared Line" section.
View a list of conference participants	1. Highlight an active conference. 2. Press ConfList. (You may need to press to see ConfList.) Participants are listed in the order in which they join the conference with the most recent additions at the top.
Get an updated list of participants	While viewing the conference list, press Update.
See who started the conference	While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.
Drop the last party added to the conference	Press RmLstC. You can remove participants only if you initiated the conference call.
Remove any conference participant	1. Highlight the participant's name. 2. Press Remove. You can remove participants only if you initiated the conference.
End your participation in a conference	Choose EndCall or (red key).

Tips

•Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.

•Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up.

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start or join a conference by dialing the conference number.

If you want to...	Then...
Start a Meet-Me conference	1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, press to see MeetMe, then press MeetMe. 4. Dial the Meet-Me conference number. 5. Press the (green key). Participants can now join the conference by dialing in. Note Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.
Participate in a Meet-Me conference	Dial the Meet-Me conference number (provided by the conference initiator). Note You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.
End a Meet-Me conference	All participants must hang up. The conference does not automatically end when the conference initiator disconnects.