Table Of Contents
Adding Features to the Cisco Unity System
Task List for Adding Features to the Cisco Unity 4.x System
Adding, Exchanging, or Removing Voice Cards
Task List for Adding, Exchanging, or Removing Voice Cards Without Failover
Task List for Adding, Exchanging, or Removing Voice Cards with Failover Configured
Determining the Current Setting for the Quiet Parameter and Other Parameters
Removing Intel Dialogic Voice Card Software
Disabling Virus-Scanning and Cisco Security Agent Services
Running the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software
Resetting the Quiet Parameter and Other Parameters
Re-enabling Virus-Scanning and Cisco Security Agent Services
Adding Voice Messaging Ports
Task List for Adding Voice Messaging Ports Without Failover
Task List for Adding Voice Messaging Ports with Failover Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Voice Messaging Ports
Upgrading from MSDE 2000 to SQL Server 2000
Programming the Phone System for the Additional Voice Messaging Ports
Configuring the Additional Voice Messaging Ports in Cisco Unity
Adding Cisco Unity User Licenses
Task List for Adding Cisco Unity User Licenses Without Failover
Task List for Adding Cisco Unity User Licenses with Failover Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add User Licenses
Adding Languages
Task List for Adding Languages to the Cisco Unity System Without Failover
Task List for Adding Languages with Failover Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Languages
Disabling Virus-Scanning and Cisco Security Agent Services
Running the Cisco Unity Installation and Configuration Assistant to Add Languages
Re-enabling Virus-Scanning and Cisco Security Agent Services
Adding Text to Speech
Task List for Adding Text to Speech Without Failover
Task List for Adding Text to Speech with Failover Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Text to Speech
Disabling Virus-Scanning and Cisco Security Agent Services
Running the Cisco Unity Installation and Configuration Assistant to Add Text to Speech
Re-enabling Virus-Scanning and Cisco Security Agent Services
Adding AMIS Networking
Task List for Adding AMIS Networking
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add AMIS Networking
Adding Bridge Networking
Adding VPIM Networking
Task List for Adding VPIM Networking
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add VPIM Networking
Adding Other Networking Options
Adding an IP Integration (Cisco CallManager or SIP)
Task List for Adding an IP Integration (Cisco CallManager or SIP) Without Failover
Task List for Adding an IP Integration (Cisco CallManager or SIP) with Failover Configured
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Voice Messaging Ports
Upgrading from MSDE 2000 to SQL Server 2000
Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
Task List for Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
Obtaining Cisco Unity License Files
Running the Cisco Unity License File Wizard to Add Failover
Adding Features to the Cisco Unity System
The task lists and procedures in this chapter apply only to adding features to a Cisco Unity system that is already running the currently shipping version.
If you are adding a single feature to the Cisco Unity system, see the applicable section in this chapter. If you are adding multiple features, use the "Task List for Adding Features to the Cisco Unity 4.x System" section to add them in the correct order.
For information on upgrading Cisco Unity 4.x software, see the "Upgrading Cisco Unity 4.x Software to the Shipping Version" chapter.
This chapter contains the following sections:
•
Task List for Adding Features to the Cisco Unity 4.x System
•Adding, Exchanging, or Removing Voice Cards
•Adding Voice Messaging Ports
•Adding Cisco Unity User Licenses.
•Adding Languages
•Adding Text to Speech
•Adding AMIS Networking
•Adding Bridge Networking
•Adding VPIM Networking
•Adding Other Networking Options
•Adding an IP Integration (Cisco CallManager or SIP)
•Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
Task List for Adding Features to the Cisco Unity 4.x System
This task list contains all possible supported tasks for modifying a Cisco Unity system that is running the shipping version. (To upgrade to the shipping version, see the "Upgrading Cisco Unity 4.x Software to the Shipping Version" chapter.)
If a task does not apply to your situation, skip it.
1. Add, exchange, or remove voice cards. See the "Adding, Exchanging, or Removing Voice Cards" section.
2. Add voice messaging ports. See the "Adding Voice Messaging Ports" section.
(If you are adding ports for a new IP integration, skip this task. You will handle adding ports when you create the integration in Task 10.)
3. Add Cisco Unity user licenses. See the "Adding Cisco Unity User Licenses" section.
4. Add languages. See the "Adding Languages" section.
5. Add text to speech. See the "Adding Text to Speech" section.
6. Add AMIS Networking. See the "Adding AMIS Networking" section.
7. Add Bridge Networking. See the "Adding Bridge Networking" section.
8. Add VPIM Networking. See the "Adding VPIM Networking" section.
9. Add Digital Networking, SMTP Networking, or Internet Subscribers. See the "Adding Other Networking Options" section.
10. Add an IP integration. See the "Adding an IP Integration (Cisco CallManager or SIP)" section.
11. Add Cisco Unity failover. See the "Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server" section.
Adding, Exchanging, or Removing Voice Cards
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding, Exchanging, or Removing Voice Cards Without Failover
•Task List for Adding, Exchanging, or Removing Voice Cards with Failover Configured
Caution The number of voice messaging ports allowed on a Cisco Unity server is controlled by a setting in the license file. If the number of ports on the voice cards in the server is greater than the license file allows, only the number of ports specified in the license file will work.
Task List for Adding, Exchanging, or Removing Voice Cards Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding, Exchanging, or Removing Voice Cards with Failover Configured" section instead.
1. Determine the current setting for the Intel Dialogic quiet parameter. See the "Determining the Current Setting for the Quiet Parameter and Other Parameters" section.
2. Uninstall voice card software. See the "Removing Intel Dialogic Voice Card Software" section.
3. Shut down the server. For more information, see the "Shutting Down or Restarting the Cisco Unity Server" section.
4. Add, exchange, or remove the voice cards. Refer to the "Installing Voice Cards" section in the "Setting Up the Hardware" chapter of the applicable Cisco Unity installation guide for your configuration. (Installation guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)
5. Restart the Cisco Unity server. For more information, see the "Shutting Down or Restarting the Cisco Unity Server" section.
6. If the Cisco Unity server still contains voice cards, and virus-scanning software or Cisco Security Agent for Cisco Unity is installed: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
7. If the Cisco Unity server still contains voice cards: Run the Cisco Unity Installation and Configuration Assistant. See the "Running the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software" section.
8. If the Cisco Unity server still contains voice cards: Reset the Intel Dialogic quiet parameter. See the "Resetting the Quiet Parameter and Other Parameters" section.
9. If the Cisco Unity server still contains voice cards, and virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
10. If you removed voice cards: Remove the unused voice messaging ports on the Cisco Unity server. Refer to the "Changing the Settings for an Existing Integration" section in the applicable Cisco Unity integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
Task List for Adding, Exchanging, or Removing Voice Cards with Failover Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. Determine the current setting for the Intel Dialogic quiet parameter. See the "Determining the Current Setting for the Quiet Parameter and Other Parameters" section.
2. Uninstall voice card software. See the "Removing Intel Dialogic Voice Card Software" section.
3. Shut down the server. For more information, see the "Shutting Down or Restarting the Cisco Unity Server" section.
4. Add, exchange, or remove the voice cards. Refer to the "Installing Voice Cards" section in the "Setting Up the Hardware" chapter of the applicable Cisco Unity installation guide for your configuration. (Installation guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)
5. Restart the Cisco Unity server. For more information, see the "Shutting Down or Restarting the Cisco Unity Server" section.
6. If the Cisco Unity server still contains voice cards, and virus-scanning software or Cisco Security Agent for Cisco Unity is installed: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
7. If the Cisco Unity server still contains voice cards: Run the Cisco Unity Installation and Configuration Assistant. See the "Running the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software" section.
8. If the Cisco Unity server still contains voice cards: Reset the Intel Dialogic quiet parameter. See the "Resetting the Quiet Parameter and Other Parameters" section.
9. If the Cisco Unity server still contains voice cards, and virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
10. If you removed voice cards: Remove the unused voice messaging ports on the Cisco Unity server. Refer to the "Changing the Settings for an Existing Integration" section in the applicable Cisco Unity integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
11. On the secondary Cisco Unity server, repeat Task 1. through Task 10.
Determining the Current Setting for the Quiet Parameter and Other Parameters
When the quiet parameter and any other parameters have been set to a value other than the default, the settings will be lost when you remove the Intel Dialogic software. Write down the current values of the parameters so you can restore the values after you reinstall the software. If the parameter-file value is blank, the Intel Dialogic default settings are being used, and you do not need to reset any parameter values when you reinstall the software.
To Determine the Current Setting for the Quiet Parameter and Other Parameters
Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.
Step 4 If you are prompted to stop other services, click Yes.
Step 5 On the Windows Start menu, click Programs > Dialogic System Software > Dialogic Configuration Manager-DCM.
The tree-structured list contains an entry for each Intel Dialogic card installed in the server.
Step 6 On the Service menu, click Stop Service.
Step 7 Double-click a card in the tree list.
Step 8 In the Properties dialog box for the card, click the Misc tab.
Step 9 In the Parameter list, click ParameterFile.
Step 10 Write down all the values in the Value field. You will re-enter the values later when you reset the parameters. Use the format <parameter name><XX>.prm.
If the Value field is blank, the Intel Dialogic default settings are being used.
Step 11 Click OK.
Step 12 Repeat Step 7 through Step 11 for any additional cards in the tree list.
Removing Intel Dialogic Voice Card Software
To Remove Intel Dialogic Voice Card Software
Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.
Step 4 If you are prompted to stop other services, click Yes.
Step 5 On the Windows Start menu, click Programs > Dialogic Systems Software > Dialogic Configuration Manager-DCM.
Dialogic Configuration Manager may display an error message about not detecting devices. This error is harmless. Click OK.
Step 6 On the Service menu, click Stop Service.
Step 7 Click Close.
Step 8 Close the DCM.
Step 9 On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.
Step 10 Click the Advanced tab.
Step 11 Click Dialogic Generation 2 Service Provider for NT or DSE Service Provider, as applicable.
Step 12 Click Remove.
Step 13 Click Yes.
Step 14 Click OK to close the Phone and Modem Options dialog box.
Step 15 In Control Panel, double-click Sounds and Multimedia.
Step 16 In the Sounds and Multimedia Options dialog box, click the Hardware tab.
Step 17 Click Legacy Audio Drivers.
Step 18 Click Properties.
Step 19 In the Legacy Audio Drivers Properties dialog box, click the Properties tab.
Step 20 Expand Audio Devices.
Step 21 Click Audio for Dialogic WAVE.
Step 22 Click Remove.
Step 23 Click Yes to confirm.
Step 24 When prompted to restart the server, click Don't Restart Now.
Caution If you restart now, the WAVE driver is not removed.
Step 25 Click OK to close the Legacy Audio Drivers Properties dialog box.
Step 26 Click OK to close the Sounds and Multimedia Properties dialog box.
Step 27 Close Control Panel.
Step 28 On the Windows Start menu, click Programs > Dialogic System Software > Uninstall.
Step 29 Follow the on-screen prompts to uninstall the software.
If you are prompted to delete shared files, click No to All.
Step 30 Click OK.
Step 31 When the uninstallation is complete, click Yes to restart the server. (The Dialogic-triggered restart may not restart the session; in this case, manually restart.)
Step 32 After the server restarts, log on.
Step 33 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the Dialogic directory.
Disabling Virus-Scanning and Cisco Security Agent Services
You disable virus-scanning and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity Reconfiguration and Upgrade Guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.
To Disable and Stop Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.
c. Click Stop to stop the service immediately.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been disabled, close the Services MMC.
Running the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software
When you run the Cisco Unity Installation and Configuration Assistant to add or change features, you may be required to complete wizards that are not directly related to the change that you are making to Cisco Unity because the assistant removes and recopies Cisco Unity files.
To Run the Cisco Unity Installation and Configuration Assistant to Install Voice Card Software
Step 1 Log on to Windows by using the Cisco Unity installation account.
Note If you have not already done so, disable virus-scanning and Cisco Security Agent services on the server, if applicable. Otherwise, the installation may fail.
Step 2 On Cisco Unity DVD 1 or CD 1, or from the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the root directory and double-click Setup.exe.
Step 3 If Cisco Unity is not set up to use SSL, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears. Click Do Not Set Up Cisco Personal Communications Assistant to Use SSL, and click Next.
Note If you want to set up Cisco Unity to use SSL, see the "Manual Procedures for Setting Up Cisco Unity to Use SSL" chapter of the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Step 4 On the Summary screen, click Add or Change Cisco Unity Features.
Step 5 On the Install Cisco Unity screen, click Run the Cisco Unity Setup Program.
Note Note that by running the Cisco Unity Setup program, you are reinstalling the version of Cisco Unity on the disc.
Step 6 In the Setup dialog box, click Next.
Step 7 Follow the on-screen prompts until the Select Features dialog box appears.
Step 8 In the Select Features dialog box:
a. Uncheck the Upgrade Cisco Unity check box.
b. If the Cisco Unity license includes text to speech, check the Enable TTS check box.
If not, uncheck the Enable TTS check box.
c. Check the Install Voice Card Software check box.
Step 9 Follow the on-screen prompts until you are prompted to restart the Cisco Unity server.
Step 10 Do the applicable steps depending on whether the Cisco Unity server contains Intel Dialogic D/120JCT-Euro or D/240PCI-T1 voice cards:
If the server does not contain
Intel Dialogic D/120JCT-EURO
or D/240PCI-T1 voice cards
|
Check the Yes, I Want to Restart My Computer Now check box, and click Finish. Cisco Unity software is now upgraded.
|
If the server contains
Intel Dialogic D/120JCT-EURO
or D/240PCI-T1 voice cards
|
a. Uncheck the Yes, I Want to Restart My Computer Now check box, and click Finish.
Caution If the Cisco Unity server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, do not restart the server now or you will not be able to access the Cisco Unity Administrator after Cisco Unity is installed.
b. Do the procedure under "Software Settings" for your voice card in the "Voice Cards and PIMG Units" appendix of the applicable Cisco Unity installation guide for your configuration. (Installation guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)
c. Restart the Cisco Unity server.
|
Step 11 In the main window of the Cisco Unity Installation and Configuration Assistant, click Run the Cisco Unity Services Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 12 On the Welcome screen, click Next.
Step 13 Follow the on-screen prompts to complete the services configuration.
Step 14 In the main window of the assistant, click Run the Cisco Unity Message Store Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 15 On the Welcome screen, click Next.
Step 16 Follow the on-screen prompts to complete the message store configuration.
Step 17 Click Finish.
Step 18 On the Summary screen, click Close.
Resetting the Quiet Parameter and Other Parameters
To Reset the Quiet Parameter and Other Parameters
Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.
Step 4 If you are prompted to stop other services, click Yes.
Step 5 On the Windows Start menu, click Programs > Dialogic System Software > Dialogic Configuration Manager-DCM.
The tree-structured list contains an entry for each Intel Dialogic card installed in the server.
Step 6 On the Service menu, click Stop Service.
Step 7 Double-click a card in the tree list.
Step 8 In the Properties dialog box for the card, click the Misc tab.
Step 9 In the Parameter list, click ParameterFile.
Step 10 In the Value field, enter all the values that you recorded in the earlier procedure and enter the quiet parameter last. Use the format <parameter name><XX>.prm followed by a space.
(For example, for the quiet parameter, enter quiet<XX>.prm, where XX = the -dBm level of the desired quiet parameter file. The recommended setting for Cisco Unity is 50.)
Step 11 Click OK.
Step 12 Repeat Step 7 through Step 11 for any additional cards in the tree list.
Step 13 Restart the Cisco Unity server.
Re-enabling Virus-Scanning and Cisco Security Agent Services
You re-enable virus-scanning and Cisco Security Agent services now that all of the software installations that could have been affected if the services were running are complete.
To Re-enable and Start Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Re-enable and start each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Automatic to re-enable the service.
c. Click Start to start the service.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been re-enabled, close the Services MMC.
Adding Voice Messaging Ports
Note If you are adding ports as part of a new IP integration, skip this section. You will handle adding ports when you create the integration.
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding Voice Messaging Ports Without Failover
•Task List for Adding Voice Messaging Ports with Failover Configured
Note that license(s) must have been purchased to add voice messaging ports.
Task List for Adding Voice Messaging Ports Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding Voice Messaging Ports with Failover Configured" section instead.
1. Obtain the license file(s) for the licensed additional voice messaging ports. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Voice Messaging Ports" section.
3. If the number of ports is changing from 32 or fewer to more than 32, upgrade from MSDE 2000 to SQL Server 2000. See the "Upgrading from MSDE 2000 to SQL Server 2000" section.
4. Program the phone system for the additional voice messaging ports. See the "Programming the Phone System for the Additional Voice Messaging Ports" section.
5. For circuit-switched phone systems: Install additional voice cards in the Cisco Unity server, if applicable and if you have not done so already. See the "Adding, Exchanging, or Removing Voice Cards" section.
6. Configure Cisco Unity to use the additional ports. See the "Configuring the Additional Voice Messaging Ports in Cisco Unity" section.
Task List for Adding Voice Messaging Ports with Failover Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. Obtain the license file(s) for the licensed additional voice messaging ports. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Voice Messaging Ports" section.
3. Program the phone system for the additional voice messaging ports. See the "Programming the Phone System for the Additional Voice Messaging Ports" section.
4. For circuit-switched phone systems: Install voice cards in the Cisco Unity server, if applicable and if you have not done so already. See the "Adding, Exchanging, or Removing Voice Cards" section.
5. Configure Cisco Unity to use the additional ports. See the "Configuring the Additional Voice Messaging Ports in Cisco Unity" section.
6. On the secondary Cisco Unity server, repeat Task 4. and Task 5.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Reconfiguration and Upgrade Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is configured for failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Running the Cisco Unity License File Wizard to Add Voice Messaging Ports
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add Voice Messaging Ports
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Upgrading from MSDE 2000 to SQL Server 2000
A Cisco Unity system with more than 32 ports requires SQL Server 2000.
Caution If you upgrade the Cisco Unity server to more than 32 ports without upgrading to SQL Server 2000, Cisco Unity may not function properly.
If MSDE 2000 Service Pack 3 or 3a has not been installed, install it before you upgrade to SQL Server 2000, or the upgrade will fail.
Do the following three procedures in the order listed.
To Install MSDE 2000 Service Pack 3a
Step 1 On the Windows Start menu, click Run.
Step 2 Enter
<Drive>\Commserver\kill -f av*.*
to manually stop all Cisco Unity services.
Step 3 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, copy the MSDE_SP3 directory to the root directory of drive C.
Step 4 Remove the disc from the CD-ROM drive, if applicable.
Step 5 On the Windows Start menu, click Run.
Step 6 Enter
C:\MSDE_SP3\MSDE\Setup.exe /upgradesp SQLRUN blanksapwd=1
Step 7 Follow the on-screen prompts to complete the installation.
Step 8 When the installation is finished, click Yes to restart the server.
Step 9 Delete the directory MSDE_SP3 to free hard-disk space.
To Upgrade from MSDE 2000 to SQL Server 2000
Step 1 Log on to Windows.
Step 2 Exit the Cisco Unity software. For details, see the "Exiting the Cisco Unity Software" section.
Step 3 Insert the Cisco Unity Data Store 2000 disc in the CD-ROM drive.
If the CD does not run automatically, browse to the root directory, and double-click Autorun.exe.
Step 4 Click SQL Server 2000 Components.
Step 5 Click Install Database Server.
Step 6 In the Welcome dialog box, click Next.
Step 7 In the Computer Name dialog box, click Next to accept the default setting Local Computer.
Step 8 In the Installation Selection dialog box, click Upgrade, Remove, or Add Components to an Existing Instance of SQL Server, and click Next.
Step 9 Follow the on-screen prompts until the Upgrade dialog box appears.
Step 10 In the Upgrade dialog box, check the Yes, Upgrade My Programs check box, and click Next.
Step 11 In the Choose Licensing Mode dialog box, click Processor License For, and enter the number of processors in the Cisco Unity server.
Step 12 Click Continue.
Step 13 Click Yes to install additional components.
Step 14 In the Select Components dialog box, check the check boxes for the following components:
•Server Components, and all subcomponents.
•Management Tools, and all subcomponents.
•Client Connectivity.
Step 15 Click Next.
Step 16 In the Start Copying Files dialog box, click Next.
Step 17 Click Finish.
To Install SQL Server 2000 Service Pack 3
Step 1 On the Windows Start menu, click Run.
Step 2 Enter
<Drive>\Commserver\kill -f av*.*
to manually stop all Cisco Unity services.
Step 3 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, browse to the SQL2000_SP3\x86\Setup directory, and double-click Setupsql.exe.
Step 4 On the Welcome screen, click Next.
Step 5 Follow the on-screen prompts until the Connect to Server dialog box appears.
Step 6 In the Connect to Server dialog box, choose Windows authentication, and click Next.
Step 7 If the SA Password Warning dialog box appears, enter and confirm the password, and click OK.
Step 8 Check the Upgrade Microsoft Search and Apply SQL Server 2000 SP3 (Required) check box, and click Continue. (Do not check the Enable Cross-Database Ownership Chaining for All Databases (Not Recommended) check box.)
Step 9 Follow the on-screen prompts.
Step 10 Click Finish to begin installing components.
Step 11 When the Setup message appears, click OK.
Step 12 Click Finish to restart the server.
Programming the Phone System for the Additional Voice Messaging Ports
The way you provide additional ports for the Cisco Unity system depends on the type of phone system integration and the phone system version. See the applicable procedure:
•To Program Cisco CallManager Version 4.0 and Later for the Additional Voice Messaging Ports
•To Program Cisco CallManager Version 3.0 Through 3.3 for the Additional Voice Messaging Ports
•To Program SIP for the Additional Voice Messaging Ports
•To Program a Circuit-Switched Phone System for the Additional Voice Messaging Ports
To Program Cisco CallManager Version 4.0 and Later for the Additional Voice Messaging Ports
Step 1 If Cisco Unity is not configured for failover, in the Cisco CallManager Administration, add the ports to the voice mail server that the Cisco Unity server uses. Refer to the Cisco CallManager Administration Guide.
If Cisco Unity is configured for failover, in the Cisco CallManager Administration, add the ports to the voice mail server that the primary Cisco Unity server uses, then add the same ports to the voice mail server that the secondary Cisco Unity server uses. Refer to the Cisco CallManager Administration Guide.
Caution When Cisco Unity is configured for failover, the name of the voice mail server and voice mail ports that serve the secondary server must be different from the name of the voice mail server and voice mail ports that serve the primary server. Otherwise, the secondary server cannot function correctly.
Step 2 If Cisco Unity is configured for failover, skip to Step 3.
If Cisco Unity is not configured for failover, for the new ports, add the directory numbers for new ports to the applicable line group depending on whether the port will answer calls or only dial out:
a. Plan how Cisco Unity will use the old and new ports for answering calls and dialing out. Refer to the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section in the applicable Cisco CallManager integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
b. In the Cisco CallManager Administration, click Route Plan > Route/Hunt > Line Group.
c. On the Find and List Line Groups page, click Find to list all line groups.
d. Under Line Group Name, click the line group that contains directory numbers for voice mail ports that answer calls. (For example, click Cisco Unity Answering Ports.)
e. On the Line Group Configuration page, under Find Directory Numbers to Add to Line Group, in the Route Partition field, click the name of the partition that you set up for all voice mail port directory numbers. (For example, click VMRestrictedPT.)
f. Press and hold the Shift key, then in the Available CN/Route Partition list, click the directory numbers for new voice mail ports that will answer calls.
g. Click Add to Line Group.
Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, hunting may not function correctly.
Do not include directory numbers of voice mail ports that will only dial out (for example, to set MWIs). Otherwise, Cisco Unity may not be able to answer calls.
h. Click Update.
i. Click Back to Find/List Line Groups.
j. On the Find and List Line Groups page, click the line group that contains directory numbers for voice mail ports that only dial out. (For example, click Cisco Unity Dial-Out Ports.)
k. On the Line Group Configuration page, under Find Directory Numbers to Add to Line Group, in the Route Partition field, click the name of the partition that you set up for all voice mail port directory numbers. (For example, click VMRestrictedPT.)
l. Press and hold the Shift key, then in the Available CN/Route Partition list, click the directory numbers for new voice mail ports that will only dial out.
m. Click Add to Line Group.
Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, hunting may not function correctly.
Do not include directory numbers of voice mail ports that will answer calls. Otherwise, Cisco Unity may not be able to dial out when needed.
n. Click Update.
o. Exit the Cisco CallManager Administration.
Step 3 If Cisco Unity is configured for failover, for the new ports, add the directory numbers for new ports to the applicable line group depending on whether the port will answer calls or only dial out so calls can be forwarded to the secondary server when failover occurs:
a. In the Cisco CallManager Administration, click Route Plan > Route/Hunt > Line Group.
b. On the Find and List Line Groups page, click Find to list all line groups.
c. Under Line Group Name, click the line group that contains directory numbers for voice mail ports that answer calls on the primary server. (For example, click Cisco Unity Primary Answering Ports.)
d. On the Line Group Configuration page, under Find Directory Numbers to Add the Line Group, in the Route Partition field, click the name of the partition that you set up for all voice mail port directory numbers. (For example, click VMRestrictedPT.)
e. Press and hold the Shift key, then in the Available CN/Route Partition list, click the directory numbers for new voice mail ports that will answer calls on the primary server.
f. Click Add to Line Group.
Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, hunting may not function correctly.
Do not include directory numbers of voice mail ports that will only dial out (for example, to set MWIs). Otherwise, Cisco Unity may not be able to answer calls.
g. Click Update.
h. Click Back to Find/List Line Groups.
i. On the Find and List Line Groups page, click the line group that contains directory numbers for voice mail ports that only dial out on the primary server. (For example, click Cisco Unity Primary Dial-Out Ports.)
j. On the Line Group Configuration page, under Find Directory Numbers to Add to Line Group, in the Route Partition field, click the name of the partition that you set up for all voice mail port directory numbers. (For example, click VMRestrictedPT.)
k. Press and hold the Shift key, then in the Available CN/Route Partition list, click the directory numbers for new voice mail ports that will only dial out on the primary server.
l. Click Add to Line Group.
Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, hunting may not function correctly.
Do not include directory numbers of voice mail ports that will answer calls. Otherwise, Cisco Unity may not be able to dial out when needed.
m. Click Update.
n. Click Back to Find/List Line Groups.
o. On the Find and List Line Groups page, click the line group that contains directory numbers for voice mail ports that answer calls on the secondary server. (For example, click Cisco Unity Secondary Answering Ports.)
p. On the Line Group Configuration page, under Find Directory Numbers to Add the Line Group, in the Route Partition field, click the name of the partition that you set up for all voice mail port directory numbers. (For example, click VMRestrictedPT.)
q. Press and hold the Shift key, then in the Available CN/Route Partition list, click the directory numbers for new voice mail ports that will answer calls on the secondary server.
r. Click Add to Line Group.
Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, hunting may not function correctly.
Do not include directory numbers of voice mail ports that will only dial out (for example, to set MWIs). Otherwise, Cisco Unity may not be able to answer calls.
s. Click Update.
t. Click Back to Find/List Line Groups.
u. On the Find and List Line Groups page, click the line group that contains directory numbers for voice mail ports that only dial out on the secondary server. (For example, click Cisco Unity Secondary Dial-Out Ports.)
v. On the Line Group Configuration page, under Find Directory Numbers to Add to Line Group, in the Route Partition field, click the name of the partition that you set up for all voice mail port directory numbers. (For example, click VMRestrictedPT.)
w. Press and hold the Shift key, then in the Available CN/Route Partition list, click the directory numbers for new voice mail ports that will only dial out on the secondary server.
x. Click Add to Line Group.
Caution The directory numbers in the Selected DN/Route Partition list must appear in numerical sequence with the lowest number on top. Otherwise, hunting may not function correctly.
Do not include directory numbers of voice mail ports that will answer calls. Otherwise, Cisco Unity may not be able to dial out when needed.
y. Click Update.
z. Exit the Cisco CallManager Administration.
To Program Cisco CallManager Version 3.0 Through 3.3 for the Additional Voice Messaging Ports
Step 1 If Cisco Unity is not configured for failover, in the Cisco CallManager Administration, add the ports to the voice mail server that the Cisco Unity server uses. Refer to the Cisco CallManager Administration Guide.
If Cisco Unity is configured for failover, in the Cisco CallManager Administration, add the ports to the voice mail server that the primary Cisco Unity server uses, then add the same ports to the voice mail server that the secondary Cisco Unity server uses. Refer to the Cisco CallManager Administration Guide.
Caution When Cisco Unity is configured for failover, the name of the voice mail server and voice mail ports that serve the secondary server must be different from the name of the voice mail server and voice mail ports that serve the primary server. Otherwise, the secondary server cannot function correctly.
Step 2 If Cisco Unity is configured for failover, skip to Step 3.
If Cisco Unity is not configured for failover, for the new ports, set the Forward Busy and Forward No Answer fields so incoming calls are forwarded only to ports that will answer calls:
a. Plan how Cisco Unity will use the old and new ports for answering calls and dialing out. Refer to the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section in the applicable Cisco CallManager integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
b. In the Cisco CallManager Administration, click Feature > Voice Mail > Cisco Voice Mail Port.
c. On the Cisco Voice Mail Port Configuration page, in the Cisco Voice Mail Ports list, confirm that all voice mail ports that will answer calls have the Forward Busy and Forward No Answer fields set to forward to the next voice mail port that will answer calls.
d. In the Cisco Voice Mail Ports list, click the name of the last voice mail port that will answer calls in Cisco Unity.
e. Set the Forward Busy and Forward No Answer fields to forward to the first voice mail port that will answer calls in Cisco Unity.
f. Click Update.
g. In the Cisco Voice Mail Ports list, click the name of the first voice mail port that will not answer calls in Cisco Unity.
h. Under Call Forwarding Information, delete the extensions in the Forward Busy field.
i. Under Call Forwarding Information, set the Forward No Answer field to forward to the first voice mail port that will answer calls in Cisco Unity.
j. Click Update.
k. Repeat Step g through Step j for the remaining voice mail ports that will not answer calls in Cisco Unity.
l. Exit the Cisco CallManager Administration.
Step 3 If Cisco Unity is configured for failover, for the new ports, set the Forward Busy field so incoming calls are forwarded only to ports that will answer calls, and set the Forward No Answer field so calls can be forwarded to the secondary server when failover occurs:
a. In the Cisco CallManager Administration, click Feature > Voice Mail > Cisco Voice Mail Port.
b. On the Cisco Voice Mail Port Configuration page, in the Cisco Voice Mail Ports list, confirm that all voice mail ports that will answer calls on the primary Cisco Unity server have the Forward Busy and Forward No Answer fields set to forward to the next voice mail port that will answer calls.
c. For the last voice mail port that will answer calls on the primary Cisco Unity server, set the Forward Busy field to the first voice mail port on the primary server.
If there are voice mail ports on the primary server that will not answer calls (for example, voice mail ports set only to Dialout MWI), leave the Forward Busy field for those ports blank.
Caution In programming Cisco CallManager, do not send calls to ports in Cisco Unity that cannot answer calls (ports that are not set to Answer Calls). For example, if a port is set only to Dialout MWI, do not send calls to it.
d. For all voice mail ports that will answer calls on the primary Cisco Unity server, set the Forward No Answer field to the first voice mail port on the secondary server.
If there are voice mail ports on the primary server that will not answer calls (for example, voice mail ports set only to Dialout MWI), set the Forward No Answer field to the first voice mail port on the primary server.
Caution In programming Cisco CallManager, do not send calls to ports in Cisco Unity that cannot answer calls (ports that are not set to Answer Calls). For example, if a port is set only to Dialout MWI, do not send calls to it.
e. For the last voice mail port that will answer calls on the secondary Cisco Unity server, set the Forward Busy and Forward No Answer fields to the first voice mail port on the secondary server.
If there are voice mail ports on the secondary server that will not answer calls (for example, voice mail ports set only to Dialout MWI), leave the Forward Busy field blank and set the Forward No Answer field to the first voice mail port on the secondary server.
Caution In programming Cisco CallManager, do not send calls to ports in Cisco Unity that cannot answer calls (ports that are not set to Answer Calls). For example, if a port is set only to Dialout MWI, do not send calls to it.
f. Exit the Cisco CallManager Administration.
To Program SIP for the Additional Voice Messaging Ports
Step 1 Plan how Cisco Unity will use the old and new ports for answering calls and dialing out. Refer to the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section in the applicable Cisco CallManager integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
Step 2 On the SIP proxy server, add the ports. Refer to the documentation for the SIP proxy server.
To Program a Circuit-Switched Phone System for the Additional Voice Messaging Ports
Step 1 Plan how Cisco Unity will use the old and new ports for answering calls and dialing out. Refer to the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section in the applicable Cisco CallManager integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
Step 2 Program the phone system to enable the new ports and to send incoming calls only to ports that will answer calls. Refer to the documentation for the phone system. Also refer to the "Programming the <Name> Phone System" in the applicable Cisco Unity integration guide.
Configuring the Additional Voice Messaging Ports in Cisco Unity
You run the Cisco Unity Telephony Integration Manager to configure additional ports in Cisco Unity.
To Configure the Voice Messaging Ports in Cisco Unity
Step 1 On the Cisco Unity server, double-click the Cisco Unity Tools Depot icon on the desktop.
Step 2 Under Switch Integration Tools, double-click Telephony Integration Manager.
Step 3 In the left pane, click <Integration name>.
Step 4 In the right pane, click <Phone system name>.
Step 5 Click the Ports tab.
Step 6 Click Add Port.
Step 7 In the Number of Ports to Add field, enter the number of additional ports.
Step 8 Click OK.
Step 9 Enable the applicable functions for each port. For details, refer to the "Settings for the Voice Messaging Ports" table in the procedure "To Enter the Voice Messaging Port Settings for the Integration" in the "Creating a New Integration with the Phone System" section of the applicable Cisco Unity integration guide.
Step 10 Click Save.
Step 11 When prompted, restart the Cisco Unity services.
Adding Cisco Unity User Licenses
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding Cisco Unity User Licenses Without Failover
•Task List for Adding Cisco Unity User Licenses with Failover Configured
Note that additional licenses must have been purchased to add users.
Task List for Adding Cisco Unity User Licenses Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding Cisco Unity User Licenses with Failover Configured" section instead.
1. Obtain the license file(s) for the additional Cisco Unity user licenses. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add User Licenses" section.
3. Create Cisco Unity subscriber accounts. Refer to the "Creating Subscriber Accounts" chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/index.htm.
Task List for Adding Cisco Unity User Licenses with Failover Configured
Do the following tasks on the primary Cisco Unity server. The updates will automatically replicate to the secondary Cisco Unity server.
1. Obtain the license file(s) for the additional Cisco Unity user licenses. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add User Licenses" section.
3. Create Cisco Unity subscriber accounts. Refer to the "Creating Subscriber Accounts" chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/index.htm.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Reconfiguration and Upgrade Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is configured for failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Running the Cisco Unity License File Wizard to Add User Licenses
Flow 1_Note in Run_LicFileWizard_for_ModifyUpgrade_ONLY.fm.
Last edited: 1/05/04, CA.
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add User Licenses
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Adding Languages
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding Languages to the Cisco Unity System Without Failover
•Task List for Adding Languages with Failover Configured
Note that license(s) must have been purchased to add languages.
Task List for Adding Languages to the Cisco Unity System Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding Languages with Failover Configured" section instead.
1. Obtain the license file(s) for the licensed additional languages. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Languages" section.
3. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
4. Run the Cisco Unity Installation and Configuration Assistant to install the additional languages. See the "Running the Cisco Unity Installation and Configuration Assistant to Add Languages" section.
5. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
6. Make the additional languages available for use. Refer to the "Languages" chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/index.htm.
Task List for Adding Languages with Failover Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. Obtain the license file(s) for the licensed additional languages. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Languages" section.
3. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
4. Run the Cisco Unity Installation and Configuration Assistant to add the languages. See the "Running the Cisco Unity Installation and Configuration Assistant to Add Languages" section.
5. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
6. Make the additional languages available for use. Refer to the "Languages" chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/index.htm.
7. On the secondary Cisco Unity server, repeat Task 3. through Task 6.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Reconfiguration and Upgrade Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is configured for failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Running the Cisco Unity License File Wizard to Add Languages
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add Languages
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Disabling Virus-Scanning and Cisco Security Agent Services
You disable virus-scanning and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity Reconfiguration and Upgrade Guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.
To Disable and Stop Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.
c. Click Stop to stop the service immediately.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been disabled, close the Services MMC.
Running the Cisco Unity Installation and Configuration Assistant to Add Languages
When you run the Cisco Unity Installation and Configuration Assistant to add or change features, you may be required to complete wizards that are not directly related to the change that you are making to Cisco Unity because the assistant removes and recopies Cisco Unity files.
Caution When you run the Cisco Unity Installation and Configuration Assistant to add languages, changes that you may have made to Cisco Unity software are overwritten. After the process completes, you must reinstall any Cisco Unity engineering specials, reinstall the Cisco Unity-CM TSP (if you installed an updated version), and reconfigure Cisco Unity failover.
Caution Do not install more languages than your license files allow.
To Run the Cisco Unity Installation and Configuration Assistant to Add Languages
Step 1 Log on to Windows by using the Cisco Unity installation account.
Note If you have not already done so, disable virus-scanning and Cisco Security Agent services on the server, if applicable. Otherwise, the installation may fail.
Step 2 On Cisco Unity DVD 1 or CD 1, or from the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the root directory and double-click Setup.exe.
Step 3 If Cisco Unity is not set up to use SSL, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears. Click Do Not Set Up Cisco Personal Communications Assistant to Use SSL, and click Next.
Note If you want to set up Cisco Unity to use SSL, see the "Manual Procedures for Setting Up Cisco Unity to Use SSL" chapter of the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Step 4 On the Summary screen, click Add or Change Cisco Unity Features.
Step 5 On the Install Cisco Unity screen, click Run the Cisco Unity Setup Program.
Note Note that by running the Cisco Unity Setup program, you are reinstalling the version of Cisco Unity on the disc.
Step 6 In the Setup dialog box, click Next.
Step 7 Follow the on-screen prompts until the Select Features dialog box appears.
Step 8 In the Select Features dialog box:
a. Check the Upgrade Cisco Unity check box.
b. If the Cisco Unity license includes text to speech, check the Enable TTS check box.
If not, uncheck the Enable TTS check box.
c. Uncheck the Install Voice Card Software check box.
Step 9 Follow the on-screen prompts until the Cisco Unity Languages dialog box appears.
Step 10 In the Cisco Unity Languages dialog box, choose the language(s) to install, and click Next.
Note that if you are using text to speech (TTS) and are using Australian English or New Zealand English as the phone language, also install U.S. English or UK English for the TTS language.
Step 11 Set the system-default languages for the phone, GUI, and TTS, and click Next.
Step 12 Follow the on-screen prompts until you are prompted to restart the Cisco Unity server.
Step 13 Check the Yes, I Want to Restart My Computer Now check box, and click Finish.
Step 14 In the main window of the Cisco Unity Installation and Configuration Assistant, click Run the Cisco Unity Services Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 15 On the Welcome screen, click Next.
Step 16 Follow the on-screen prompts to complete the services configuration.
Step 17 In the main window of the assistant, click Run the Cisco Unity Message Store Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 18 On the Welcome screen, click Next.
Step 19 Follow the on-screen prompts to complete the message store configuration.
Step 20 Click Finish.
Step 21 On the Summary screen, click Close.
Re-enabling Virus-Scanning and Cisco Security Agent Services
You re-enable virus-scanning and Cisco Security Agent services now that all of the software installations that could have been affected if the services were running are complete.
To Re-enable and Start Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Re-enable and start each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Automatic to re-enable the service.
c. Click Start to start the service.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been re-enabled, close the Services MMC.
Adding Text to Speech
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding Text to Speech Without Failover
•Task List for Adding Text to Speech with Failover Configured
Note that license(s) must have been purchased to add text to speech (TTS).
Task List for Adding Text to Speech Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding Text to Speech with Failover Configured" section instead.
1. Obtain the license file for the licensed TTS. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Text to Speech" section.
3. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
4. Run the Cisco Unity Installation and Configuration Assistant to install the TTS engine and to set the default TTS language. See the "Running the Cisco Unity Installation and Configuration Assistant to Add Text to Speech" section.
5. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
6. Put subscribers in a class of service (COS) that includes TTS. Refer to the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/index.htm.
Task List for Adding Text to Speech with Failover Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. Obtain the license file for the licensed TTS. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity Install License File wizard. See the "Running the Cisco Unity License File Wizard to Add Text to Speech" section.
3. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and the Cisco Security Agent service. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.
4. Run the Cisco Unity Installation and Configuration Assistant to install the TTS engine and to set the default TTS language. See the "Running the Cisco Unity Installation and Configuration Assistant to Add Text to Speech" section.
5. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Re-enable virus-scanning services and the Cisco Security Agent service. See the "Re-enabling Virus-Scanning and Cisco Security Agent Services" section.
6. Put subscribers in a class of service (COS) that includes TTS. Refer to the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/index.htm.
7. On the secondary Cisco Unity server, repeat Task 3. through Task 6.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Reconfiguration and Upgrade Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is configured for failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Running the Cisco Unity License File Wizard to Add Text to Speech
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add Text to Speech
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Disabling Virus-Scanning and Cisco Security Agent Services
You disable virus-scanning and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity Reconfiguration and Upgrade Guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.
To Disable and Stop Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.
c. Click Stop to stop the service immediately.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been disabled, close the Services MMC.
Running the Cisco Unity Installation and Configuration Assistant to Add Text to Speech
When you run the Cisco Unity Installation and Configuration Assistant to add or change features, you may be required to complete wizards that are not directly related to the change that you are making to Cisco Unity because the assistant removes and recopies Cisco Unity files.
Caution When you run the Cisco Unity Installation and Configuration Assistant to add Text to Speech, changes that you may have made to Cisco Unity software are overwritten. After the process completes, you must reinstall any Cisco Unity engineering specials, reinstall the Cisco Unity-CM TSP (if you installed an updated version), and reconfigure Cisco Unity failover.
To Run the Cisco Unity Installation and Configuration Assistant to Add Text to Speech
Step 1 Log on to Windows by using the Cisco Unity installation account.
Note If you have not already done so, disable virus-scanning and Cisco Security Agent services on the server, if applicable. Otherwise, the installation may fail.
Step 2 On Cisco Unity DVD 1 or CD 1, or from the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the root directory and double-click Setup.exe.
Step 3 If Cisco Unity is not set up to use SSL, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears. Click Do Not Set Up Cisco Personal Communications Assistant to Use SSL, and click Next.
Note If you want to set up Cisco Unity to use SSL, see the "Manual Procedures for Setting Up Cisco Unity to Use SSL" chapter of the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Step 4 On the Summary screen, click Add or Change Cisco Unity Features.
Step 5 On the Install Cisco Unity screen, click Run the Cisco Unity Setup Program.
Note Note that by running the Cisco Unity Setup program, you are reinstalling the version of Cisco Unity on the disc.
Step 6 In the Setup dialog box, click Next.
Step 7 Follow the on-screen prompts until the Select Features dialog box appears.
Step 8 In the Select Features dialog box:
a. Check the Upgrade Cisco Unity check box.
b. Check the Enable TTS check box.
c. Uncheck the Install Voice Card Software check box.
Step 9 Follow the on-screen prompts until the Cisco Unity Languages dialog box appears.
Step 10 In the Cisco Unity Languages dialog box, click Next to accept the existing language-installation value(s).
Step 11 Set the system-default language for TTS, and click Next. Do not change any other values.
Step 12 Follow the on-screen prompts until you are prompted to restart the Cisco Unity server.
Step 13 Check the Yes, I Want to Restart My Computer Now check box, and click Finish.
Step 14 In the main window of the Cisco Unity Installation and Configuration Assistant, click Run the Cisco Unity Services Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 15 On the Welcome screen, click Next.
Step 16 Follow the on-screen prompts to complete the services configuration.
Step 17 In the main window of the assistant, click Run the Cisco Unity Message Store Configuration Wizard. (Note that you should be logged on to Windows with the Cisco Unity installation account.)
Step 18 On the Welcome screen, click Next.
Step 19 Follow the on-screen prompts to complete the message store configuration.
Step 20 Click Finish.
Step 21 On the Summary screen, click Close.
Re-enabling Virus-Scanning and Cisco Security Agent Services
You re-enable virus-scanning and Cisco Security Agent services now that all of the software installations that could have been affected if the services were running are complete.
To Re-enable and Start Virus-Scanning and Cisco Security Agent Services
Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Re-enable and start each virus-scanning service and the Cisco Security Agent service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Automatic to re-enable the service.
c. Click Start to start the service.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been re-enabled, close the Services MMC.
Adding AMIS Networking
Use the following task list to update the Cisco Unity system correctly. Note that license(s) must have been purchased to add AMIS Networking.
Task List for Adding AMIS Networking
1. Obtain the license file for the licensed AMIS Networking option. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add AMIS Networking" section.
3. Set up AMIS Networking. Refer to the "AMIS Networking" chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/net/net405/ex/index.htm. (Note that if the system is using failover, the settings for AMIS Networking are replicated to the secondary server.)
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Reconfiguration and Upgrade Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is configured for failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Running the Cisco Unity License File Wizard to Add AMIS Networking
To Run the License File Wizard to Add AMIS Networking
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Adding Bridge Networking
Refer to the "Overview of Mandatory Tasks for Installing the Cisco Unity Bridge" chapter of the Cisco Unity Bridge Installation Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/ex/index.htm.
Adding VPIM Networking
Use the following task list to update the Cisco Unity system correctly. Note that license(s) must have been purchased to add VPIM Networking.
Task List for Adding VPIM Networking
1. Obtain the license file for the licensed VPIM Networking option. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add VPIM Networking" section.
3. Set up VPIM Networking. Refer to the "VPIM Networking" chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/net/net405/ex/index.htm. (Note that if the system is using failover, the settings for VPIM Networking are replicated to the secondary server.)
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Reconfiguration and Upgrade Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is configured for failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Running the Cisco Unity License File Wizard to Add VPIM Networking
To Run the License File Wizard to Add VPIM Networking
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Adding Other Networking Options
To add Digital Networking, Internet Subscribers, or SMTP Networking, refer to the applicable chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/net/net405/ex/index.htm.
Adding an IP Integration (Cisco CallManager or SIP)
This section contains two task lists. Use the applicable list to update the Cisco Unity system correctly, depending on whether the system is using failover:
•Task List for Adding an IP Integration (Cisco CallManager or SIP) Without Failover
•Task List for Adding an IP Integration (Cisco CallManager or SIP) with Failover Configured
Note that if you are adding voice messaging ports as part of the new integration, license(s) must have been purchased.
Task List for Adding an IP Integration (Cisco CallManager or SIP) Without Failover
Note If the system is using Cisco Unity failover, see the "Task List for Adding an IP Integration (Cisco CallManager or SIP) with Failover Configured" section instead.
1. If you are not adding voice messaging ports as part of the new integration, skip to Task 4.
If you are adding voice messaging ports as part of the new integration, obtain the license file(s) for the licensed additional ports. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Voice Messaging Ports" section.
3. If the number of ports is changing from 32 or fewer to more than 32, upgrade from MSDE 2000 to SQL Server 2000. See the "Upgrading from MSDE 2000 to SQL Server 2000" section.
4. Create the integration. Refer to the applicable Cisco Unity integration guide for the phone system (Cisco CallManager or SIP). Integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
Task List for Adding an IP Integration (Cisco CallManager or SIP) with Failover Configured
Begin the following tasks on the primary Cisco Unity server. The task list alerts you when to update the secondary Cisco Unity server.
1. If you are not adding voice messaging ports as part of the new integration, skip to Task 3.
If you are adding voice messaging ports as part of the new integration, obtain the license file(s) for the licensed additional ports. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard. See the "Running the Cisco Unity License File Wizard to Add Voice Messaging Ports" section.
3. Create the integration. Refer to the applicable Cisco Unity integration guide for the phone system (Cisco CallManager or SIP). Integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
4. On the secondary server, repeat Task 3.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Reconfiguration and Upgrade Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is configured for failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Running the Cisco Unity License File Wizard to Add Voice Messaging Ports
Note If you are installing a licensed feature on the secondary Cisco Unity server now, skip this section. You install the license files only on the primary server.
To Run the License File Wizard to Add Voice Messaging Ports
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
Upgrading from MSDE 2000 to SQL Server 2000
A Cisco Unity system with more than 32 ports requires SQL Server 2000.
Caution If you upgrade the Cisco Unity server to more than 32 ports without upgrading to SQL Server 2000, Cisco Unity may not function properly.
If MSDE 2000 Service Pack 3 or 3a has not been installed, install it before you upgrade to SQL Server 2000, or the upgrade will fail.
To Install MSDE 2000 Service Pack 3a
Step 1 On the Windows Start menu, click Run.
Step 2 Enter
<Drive>\Commserver\kill -f av*.*
to manually stop all Cisco Unity services.
Step 3 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, copy the MSDE_SP3 directory to the root directory of drive C.
Step 4 Remove the disc from the CD-ROM drive, if applicable.
Step 5 On the Windows Start menu, click Run.
Step 6 Enter
C:\MSDE_SP3\MSDE\Setup.exe /upgradesp SQLRUN blanksapwd=1
Step 7 Follow the on-screen prompts to complete the installation.
Step 8 When the installation is finished, click Yes to restart the server.
Step 9 Delete the directory MSDE_SP3 to free hard-disk space.
To Upgrade from MSDE 2000 to SQL Server 2000
Step 1 Log on to Windows.
Step 2 Exit the Cisco Unity software. For details, see the "Exiting the Cisco Unity Software" section.
Step 3 Insert the Cisco Unity Data Store 2000 disc in the CD-ROM drive.
If the CD does not run automatically, browse to the root directory, and double-click Autorun.exe.
Step 4 Click SQL Server 2000 Components.
Step 5 Click Install Database Server.
Step 6 In the Welcome dialog box, click Next.
Step 7 In the Computer Name dialog box, click Next to accept the default setting Local Computer.
Step 8 In the Installation Selection dialog box, click Upgrade, Remove, or Add Components to an Existing Instance of SQL Server, and click Next.
Step 9 Follow the on-screen prompts until the Upgrade dialog box appears.
Step 10 In the Upgrade dialog box, check the Yes, Upgrade My Programs check box, and click Next.
Step 11 In the Choose Licensing Mode dialog box, click Processor License For, and enter the number of processors in the Cisco Unity server.
Step 12 Click Continue.
Step 13 Click Yes to install additional components.
Step 14 In the Select Components dialog box, check the check boxes for the following components:
•Server Components, and all subcomponents.
•Management Tools, and all subcomponents.
•Client Connectivity.
Step 15 Click Next.
Step 16 In the Start Copying Files dialog box, click Next.
Step 17 Click Finish.
To Install SQL Server 2000 Service Pack 3
Step 1 On the Windows Start menu, click Run.
Step 2 Enter
<Drive>\Commserver\kill -f av*.*
to manually stop all Cisco Unity services.
Step 3 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, browse to the SQL2000_SP3\x86\Setup directory, and double-click Setupsql.exe.
Step 4 On the Welcome screen, click Next.
Step 5 Follow the on-screen prompts until the Connect to Server dialog box appears.
Step 6 In the Connect to Server dialog box, choose Windows authentication, and click Next.
Step 7 If the SA Password Warning dialog box appears, enter and confirm the password, and click OK.
Step 8 Check the Upgrade Microsoft Search and Apply SQL Server 2000 SP3 (Required) check box, and click Continue. (Do not check the Enable Cross-Database Ownership Chaining for All Databases (Not Recommended) check box.)
Step 9 Follow the on-screen prompts.
Step 10 Click Finish to begin installing components.
Step 11 When the Setup message appears, click OK.
Step 12 Click Finish to restart the server.
Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
Use the task list in this section to update the Cisco Unity system correctly.
Note that if Cisco Unity and Exchange are currently on the same server and the server is not a domain controller/global catalog server (DC/GC), you must first move Cisco Unity onto a different server. See the "Moving Cisco Unity 4.x onto a Separate Server" section.
If Cisco Unity and Exchange are currently on the same server and the server is a DC/GC, you must reinstall all software Because the Cisco Unity server cannot be a DC/GC in a failover configuration, and because demoting a Cisco Unity server to a member server is not supported.
Task List for Adding Failover to the Cisco Unity System When Exchange Is Already on a Separate Server
1. Obtain the license file for the licensed Cisco Unity failover option. See the "Obtaining Cisco Unity License Files" section.
2. Run the Cisco Unity license file wizard on the existing Cisco Unity server. See the "Running the Cisco Unity License File Wizard to Add Failover" section.
3. Install the secondary Cisco Unity server with the same enabled features and configurations as the existing Cisco Unity server. Follow the task list instructions in the "Part 2: Installing the Secondary Server for Cisco Unity Failover" section in the "Overview of Mandatory Tasks for Installing Cisco Unity" chapter of the applicable Cisco Unity installation guide for your configuration. (Installation guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.)
4. Configure failover. Refer to the "Configuring Cisco Unity Failover" chapter of the Cisco Unity Failover Configuration and Administration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/fail/fail401/ex/index.htm. Note that subscriber and call management data will be replicated to the secondary server after failover has been configured.
Obtaining Cisco Unity License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity Reconfiguration and Upgrade Guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to White Paper: Licensing for Cisco Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)
Note If the system is configured for failover, you install the license files only on the primary server.
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.
Do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the applicable registration site (URLs are case sensitive):
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or send e-mail to licensing@cisco.com.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1).
Running the Cisco Unity License File Wizard to Add Failover
Do the following procedure only on the existing Cisco Unity server.
To Run the License File Wizard to Add Failover
Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.
Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.
Step 3 Under Administration Tools, double-click License File Install Wizard.
Step 4 On the Welcome screen, click Next.
Step 5 Click Add.
Step 6 Insert the Cisco Unity license file disk, if applicable.
(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)
Step 7 Browse to drive A or to the location where the license files are stored.
Step 8 Double-click the license file to add it to the License Files list.
If prompted, click Yes to copy the license file to the local system.
Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.
Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.
Step 10 Click Next.
Step 11 In the Licenses list, confirm that the license information is correct.
Step 12 Click Next.
Step 13 Click Finish.
Step 14 Close the Cisco Unity Tools Depot window.
Step 15 Restart the Cisco Unity server.
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