Cisco Unity Reconfiguration and Upgrade Guide (With Microsoft Exchange) - Uninstalling Cisco Unity [Cisco Unity]

Table Of Contents

Uninstalling Cisco Unity

Task List for Uninstalling Cisco Unity

Removing Voice Card Software

Removing ActiveFax from a Cisco Unity 2.x Server

Stopping SQL Server Replication on the Primary Server (With Failover Configured)

Uninstalling Cisco Unity

Uninstalling Cisco Unity

This chapter contains the following sections:

•Task List for Uninstalling Cisco Unity

•Removing Voice Card Software

•Removing ActiveFax from a Cisco Unity 2.x Server

•Stopping SQL Server Replication on the Primary Server (With Failover Configured)

•Uninstalling Cisco Unity

Note To replace one or both servers in a pair of Cisco Unity failover servers or to convert a primary or secondary server to a non-failover server, see the "Replacing or Converting a Cisco Unity Server or Failover Servers" chapter instead.

Task List for Uninstalling Cisco Unity

1. If Cisco Unity is integrated with a circuit-switched phone system: Remove voice card software from the Cisco Unity server. See the "Removing Voice Card Software" section.

2. If ActiveFax is installed on a Cisco Unity 2.x server: Remove ActiveFax. See the "Removing ActiveFax from a Cisco Unity 2.x Server" section.

3. If Cisco Unity failover is configured: Disable SQL Server replication. See the "Stopping SQL Server Replication on the Primary Server (With Failover Configured)" section.

4. Uninstall Cisco Unity. See the "Uninstalling Cisco Unity" section.

Removing Voice Card Software

Note If Cisco Unity is not integrated with a circuit-switched phone system, skip this section.

Do the applicable procedure(s) for the voice cards installed in the Cisco Unity server:

•To Remove Intel Dialogic Voice Card Software (Windows 2000 Server)

•To Remove Intel Dialogic Software (Windows NT—Cisco Unity 2.x Only)

•To Remove Voice Technologies Group Voice Card Software (Cisco Unity 2.x Only).

(Note that if the server contains Voice Technologies Group VoiceBridge 2000 feature-set cards and Dialogic D/160SC voice cards, you must remove the Dialogic software first.)

•To Remove Natural MicroSystems Software (Cisco Unity 2.x Only)

The procedures may differ slightly for early versions of Cisco Unity, which used an earlier version of Dialogic Configuration Manager.

To Remove Intel Dialogic Voice Card Software (Windows 2000 Server)

Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop.

Step 4 If you are prompted to stop other services, click Yes.

Step 5 On the Windows Start menu, click Programs > Dialogic Systems Software > Dialogic Configuration Manager-DCM.

Dialogic Configuration Manager may display an error message about not detecting devices. This error is harmless. Click OK.

Step 6 On the Service menu, click Stop Service.

Step 7 Click Close.

Step 8 Close the DCM.

Step 9 On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.

Step 10 Click the Advanced tab.

Step 11 Click Dialogic Generation 2 Service Provider for NT or DSE Service Provider, as applicable.

Step 12 Click Remove.

Step 13 Click Yes.

Step 14 Click OK to close the Phone and Modem Options dialog box.

Step 15 In Control Panel, double-click Sounds and Multimedia.

Step 16 In the Sounds and Multimedia Options dialog box, click the Hardware tab.

Step 17 Click Legacy Audio Drivers.

Step 18 Click Properties.

Step 19 In the Legacy Audio Drivers Properties dialog box, click the Properties tab.

Step 20 Expand Audio Devices.

Step 21 Click Audio for Dialogic WAVE.

Step 22 Click Remove.

Step 23 Click Yes to confirm.

Step 24 When prompted to restart the server, click Don't Restart Now.

Caution If you restart now, the WAVE driver is not removed.

Step 25 Click OK to close the Legacy Audio Drivers Properties dialog box.

Step 26 Click OK to close the Sounds and Multimedia Properties dialog box.

Step 27 Close Control Panel.

Step 28 On the Windows Start menu, click Programs > Dialogic System Software > Uninstall.

Step 29 Follow the on-screen prompts to uninstall the software.

If you are prompted to delete shared files, click No to All.

Step 30 Click OK.

Step 31 If the server also contains Voice Technologies Group feature-set cards, skip to the "To Remove Voice Technologies Group Voice Card Software (Cisco Unity 2.x Only)" procedure when the uninstallation is complete.

If the server does not contain Voice Technologies Group feature-set cards, when the uninstallation is complete, click Yes to restart the server. (The Dialogic-triggered restart may not restart the session; in this case, manually restart.)

Step 32 After the server restarts, log on.

Step 33 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the Dialogic directory.

To Remove Intel Dialogic Software (Windows NT—Cisco Unity 2.x Only)

Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section.

Step 2 On the Windows Start menu, click Programs > Dialogic System Software > Dialogic Configuration Manager-DCM.

Step 3 On the Service menu, click Stop Service.

Step 4 Close the DCM.

Step 5 On the Windows Start menu, click Settings > Control Panel > Telephony.

Step 6 In the Dialing Properties dialog box, click the Telephony Drivers tab.

Step 7 Click Dialogic Generation 2 Service Provider for NT.

Step 8 Click Remove.

Step 9 Click Close to close the Dialing Properties dialog box.

Step 10 In Control Panel, double-click Multimedia.

Step 11 In the Multimedia Properties dialog box, click the Devices tab.

Step 12 Expand Audio Devices.

Step 13 Click Audio for Dialogic WAVE Driver 1.x or Audio for Dlgwave.dll.

Step 14 Click Remove.

Step 15 When prompted to restart, click Don't Restart Now.

Step 16 Click OK to close the Multimedia Properties dialog box.

Step 17 Close Control Panel.

Step 18 On the Windows Start menu, click Programs > Dialogic System Software > Uninstall.

Step 19 Follow the on-screen prompts to uninstall the software.

If you are prompted to delete shared files, click No to All.

Step 20 If the server also contains Voice Technologies Group feature-set cards, skip to the "To Remove Voice Technologies Group Voice Card Software (Cisco Unity 2.x Only)" procedure when the uninstallation is complete.

If the server does not contain Voice Technologies Group feature-set cards, click Reboot to restart the server after the uninstallation is complete. (The Dialogic-triggered restart may not restart the session; in this case, manually restart.)

Step 21 After the system restarts, log on.

Step 22 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the TSPSetup directory.

If you have not already removed Dialogic voice card software, do so before doing the next procedure.

To Remove Voice Technologies Group Voice Card Software (Cisco Unity 2.x Only)

Step 1 On the Windows Start menu, click Settings > VoiceBridge 2000 > Uninstall.

Step 2 If you are prompted to delete shared files, click No to All.

Step 3 Restart the server.

Step 4 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the Dialogic directory or the TSPSetup directory, whichever is present.

To Remove Natural MicroSystems Software (Cisco Unity 2.x Only)

Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section.

Step 2 On the Windows Start menu, click Settings > Control Panel >Telephony.

Step 3 In the Dialing Properties dialog box, click the Telephony Drivers tab.

Step 4 Click Natural MicroSystems Service Provider.

Step 5 Click Remove.

Step 6 Click OK to close the Dialing Properties dialog box.

Step 7 In Control Panel, double-click Multimedia.

Step 8 In the Multimedia Properties dialog box, click the Devices tab.

Step 9 Expand Audio Devices.

Step 10 Click Audio for Natural MicroSystems Telephony Hardware.

Step 11 Click Remove.

Step 12 Click OK to close the Multimedia Properties dialog box.

Step 13 If you are prompted to restart the server, click Don't Restart Now.

Step 14 In Control Panel, double-click Add/Remove Programs.

Step 15 Click Natural MicroSystems Natural Access.

Step 16 Click OK repeatedly to confirm that you want to remove each program.

Step 17 Click Add/Remove.

Step 18 When all NMS components have been removed, close all programs and restart the server. For more information, see the "Shutting Down or Restarting the Cisco Unity Server" section.

Step 19 After the server restarts, log on.

Step 20 In Windows Explorer, browse to the root directory and delete the NMS directory.

Removing ActiveFax from a Cisco Unity 2.x Server

Note If ActiveFax is not installed on the Cisco Unity 2.x server, skip this section.

To Remove ActiveFax from a Cisco Unity 2.x Server

Step 1 Log on to Windows by using the Cisco Unity installation account.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Stop Cisco Unity services:

a. In the right pane of the Services window, right-click the first service that begins with Av, and click Stop.

If you are prompted to stop other services, click Yes.

b. Repeat Step a. until you have stopped all other services that begin with Av.

Step 4 Stop ActiveFax services:

a. In the right pane of the Services window, right-click the first service that begins with LF, and click Stop.

b. Repeat Step a. on all other services that begin with LF.

Step 5 On the Windows Start menu, click Settings > Control Panel >Add/Remove Programs.

Step 6 Remove the following eight programs in the order listed (if you are prompted to delete shared files, click No to All):

•LightningFAX 6.5 - LFExGateway

•LightningFAX 6.5 - FAXTOMAIL (if it is installed)

•LightningFAX 6.5 - CLIENT

•LightningFAX 6.5 - RASTERIZATION SERVER

•LightningFAX 6.5 - DRIVER

•LightningFAX 6.5 - SERVER

•LightningFAX 6.5 - USYNC

•LightningFAX 6.5 - ACTIVEX CONTROLS

Step 7 Close the Add/Remove Programs dialog box.

Step 8 Restart the Cisco Unity server. For more information see the "Shutting Down or Restarting the Cisco Unity Server" section.

Step 9 Confirm that the ActiveFax directory has been deleted. By default, ActiveFax was installed in one of the following locations:

•C:\Program files\ActiveFax

•C:\CommServer\Fax

(Both directories may exist, if you installed an early version of Cisco Unity and upgraded to a later version.)

Step 10 On the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator.

Step 11 In the left pane of Exchange Administrator, click <Site name> > Configuration > Connection.

Step 12 In the right pane, confirm that Lightning Fax Gateway for Microsoft Exchange does not appear. (You may need to wait for replication to occur.)

If Lightning Fax Gateway for Microsoft Exchange still appears, stop the LFExGateway service.

Step 13 Start Regedt32.

Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) If you have any questions about changing registry key settings, contact Cisco TAC.

Step 14 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

Step 15 For the registry key
HKEY_LOCAL_MACHINE\Software\Interstar Technologies,
reset the permissions and delete the key:

a. Select the key.

b. On the Regedt32 menu, click Security > Permissions.

c. In the Permissions dialog box, click Everyone.

d. In the Permissions table, check the Full Control check box in the Allow column.

e. Click OK to close the Permissions dialog box.

f. Delete the key.

Step 16 Repeat Step 15 for the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\
LEGACY_7J8I-9K0L-1R5T-8K9P-1A2B-1V5H-5H7J.

Step 17 Repeat Step 15 for the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ LFUSync.

Step 18 In the Winnt\System32 directory, delete files with the extension .lfl, if any.

Step 19 On the Windows Start menu, click Run.

Step 20 Enter
C:\Winnt\System32\regsvr32.exe scrrun.dll

(For early versions of ActiveFax, uninstalling ActiveX removes Windows Scripting Host from the registry. This command restores the registry entry.)

Step 21 Restart the Cisco Unity server.

Stopping SQL Server Replication on the Primary Server (With Failover Configured)

Note If Cisco Unity failover is not configured, skip this section.

To Stop SQL Server Replication on the Primary Server (With Failover Configured)

Step 1 On the primary server, on the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager.

Step 2 In the left pane of the Console Root window, browse to the Replication node for the primary server. Typically, the node is three levels under the Microsoft SQL Servers node.

Step 3 Right-click the Replication node, and click Disable Publishing. The Disable Publishing and Distribution wizard appears.

Step 4 On the Welcome page, click Next.

Step 5 On the Disable Publishing page, click Yes, then click Next.

Step 6 On the Confirm Dropping of Publications page, click Next.

Step 7 On the Completing page, click Finish.

Step 8 When the process is completed, click OK.

Step 9 Close the Console Root window.

Step 10 Exit Enterprise Manager.

Uninstalling Cisco Unity

To uninstall Cisco Unity, download, install, and run the latest version of the Cisco Unity Uninstall utility for your version of Cisco Unity. The Uninstall utility is available at http://ciscounitytools.com.

Caution Follow Uninstall Help carefully, or the uninstallation will fail. Help also lists the manual steps that must be done to complete the uninstallation.

	Cisco Unity Reconfiguration and Upgrade Guide (With Microsoft Exchange)
	Uninstalling Cisco Unity
Cisco Unity Reconfiguration and Upgrade Guide (With Microsoft Exchange) Index Preface Upgrading Cisco Unity 4.x Software to the Shipping Version Upgrading Cisco Unity 3.x Software to the Shipping Version Upgrading a Cisco Unity 2.x System to the Shipping Version Adding Features to the Cisco Unity System Installing Optional Software Changing the Partner Exchange Server Changing the Domain Controller and Global Catalog Server (Exchange 2003 and Exchange 2000 Only) Changing the Cisco Unity Codecs Renaming a Cisco Unity Server or Moving a Cisco Unity Server to Another Domain Changing the IP Address of a Cisco Unity Server Changing Passwords Changing the Accounts That Cisco Unity Services Log On As Upgrading Exchange on the Cisco Unity System Separating Cisco Unity and Exchange Replacing or Converting a Cisco Unity Server or Failover Servers Modifying the Cisco Unity Configuration Upgrading and Downgrading SQL Server 2000 and MSDE 2000 Uninstalling Cisco Unity Appendix: Exiting and Starting the Cisco Unity Software and Server Appendix: Cisco Unity 4.x Services Appendix: Cisco Unity 3.1 Services	Download this chapter Uninstalling Cisco Unity Download the complete book PDF Version of Entire Book (PDF - 10 MB) Feedback Table Of Contents Uninstalling Cisco Unity Task List for Uninstalling Cisco Unity Removing Voice Card Software Removing ActiveFax from a Cisco Unity 2.x Server Stopping SQL Server Replication on the Primary Server (With Failover Configured) Uninstalling Cisco Unity Uninstalling Cisco Unity This chapter contains the following sections: •Task List for Uninstalling Cisco Unity •Removing Voice Card Software •Removing ActiveFax from a Cisco Unity 2.x Server •Stopping SQL Server Replication on the Primary Server (With Failover Configured) •Uninstalling Cisco Unity Note To replace one or both servers in a pair of Cisco Unity failover servers or to convert a primary or secondary server to a non-failover server, see the "Replacing or Converting a Cisco Unity Server or Failover Servers" chapter instead. Task List for Uninstalling Cisco Unity 1. If Cisco Unity is integrated with a circuit-switched phone system: Remove voice card software from the Cisco Unity server. See the "Removing Voice Card Software" section. 2. If ActiveFax is installed on a Cisco Unity 2.x server: Remove ActiveFax. See the "Removing ActiveFax from a Cisco Unity 2.x Server" section. 3. If Cisco Unity failover is configured: Disable SQL Server replication. See the "Stopping SQL Server Replication on the Primary Server (With Failover Configured)" section. 4. Uninstall Cisco Unity. See the "Uninstalling Cisco Unity" section. Removing Voice Card Software Note If Cisco Unity is not integrated with a circuit-switched phone system, skip this section. Do the applicable procedure(s) for the voice cards installed in the Cisco Unity server: •To Remove Intel Dialogic Voice Card Software (Windows 2000 Server) •To Remove Intel Dialogic Software (Windows NT—Cisco Unity 2.x Only) •To Remove Voice Technologies Group Voice Card Software (Cisco Unity 2.x Only). (Note that if the server contains Voice Technologies Group VoiceBridge 2000 feature-set cards and Dialogic D/160SC voice cards, you must remove the Dialogic software first.) •To Remove Natural MicroSystems Software (Cisco Unity 2.x Only) The procedures may differ slightly for early versions of Cisco Unity, which used an earlier version of Dialogic Configuration Manager. To Remove Intel Dialogic Voice Card Software (Windows 2000 Server) Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section. Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 3 In the right pane of the Services dialog box, right-click Telephony, and click Stop. Step 4 If you are prompted to stop other services, click Yes. Step 5 On the Windows Start menu, click Programs > Dialogic Systems Software > Dialogic Configuration Manager-DCM. Dialogic Configuration Manager may display an error message about not detecting devices. This error is harmless. Click OK. Step 6 On the Service menu, click Stop Service. Step 7 Click Close. Step 8 Close the DCM. Step 9 On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options. Step 10 Click the Advanced tab. Step 11 Click Dialogic Generation 2 Service Provider for NT or DSE Service Provider, as applicable. Step 12 Click Remove. Step 13 Click Yes. Step 14 Click OK to close the Phone and Modem Options dialog box. Step 15 In Control Panel, double-click Sounds and Multimedia. Step 16 In the Sounds and Multimedia Options dialog box, click the Hardware tab. Step 17 Click Legacy Audio Drivers. Step 18 Click Properties. Step 19 In the Legacy Audio Drivers Properties dialog box, click the Properties tab. Step 20 Expand Audio Devices. Step 21 Click Audio for Dialogic WAVE. Step 22 Click Remove. Step 23 Click Yes to confirm. Step 24 When prompted to restart the server, click Don't Restart Now. Caution If you restart now, the WAVE driver is not removed. Step 25 Click OK to close the Legacy Audio Drivers Properties dialog box. Step 26 Click OK to close the Sounds and Multimedia Properties dialog box. Step 27 Close Control Panel. Step 28 On the Windows Start menu, click Programs > Dialogic System Software > Uninstall. Step 29 Follow the on-screen prompts to uninstall the software. If you are prompted to delete shared files, click No to All. Step 30 Click OK. Step 31 If the server also contains Voice Technologies Group feature-set cards, skip to the "To Remove Voice Technologies Group Voice Card Software (Cisco Unity 2.x Only)" procedure when the uninstallation is complete. If the server does not contain Voice Technologies Group feature-set cards, when the uninstallation is complete, click Yes to restart the server. (The Dialogic-triggered restart may not restart the session; in this case, manually restart.) Step 32 After the server restarts, log on. Step 33 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the Dialogic directory. To Remove Intel Dialogic Software (Windows NT—Cisco Unity 2.x Only) Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section. Step 2 On the Windows Start menu, click Programs > Dialogic System Software > Dialogic Configuration Manager-DCM. Step 3 On the Service menu, click Stop Service. Step 4 Close the DCM. Step 5 On the Windows Start menu, click Settings > Control Panel > Telephony. Step 6 In the Dialing Properties dialog box, click the Telephony Drivers tab. Step 7 Click Dialogic Generation 2 Service Provider for NT. Step 8 Click Remove. Step 9 Click Close to close the Dialing Properties dialog box. Step 10 In Control Panel, double-click Multimedia. Step 11 In the Multimedia Properties dialog box, click the Devices tab. Step 12 Expand Audio Devices. Step 13 Click Audio for Dialogic WAVE Driver 1.x or Audio for Dlgwave.dll. Step 14 Click Remove. Step 15 When prompted to restart, click Don't Restart Now. Step 16 Click OK to close the Multimedia Properties dialog box. Step 17 Close Control Panel. Step 18 On the Windows Start menu, click Programs > Dialogic System Software > Uninstall. Step 19 Follow the on-screen prompts to uninstall the software. If you are prompted to delete shared files, click No to All. Step 20 If the server also contains Voice Technologies Group feature-set cards, skip to the "To Remove Voice Technologies Group Voice Card Software (Cisco Unity 2.x Only)" procedure when the uninstallation is complete. If the server does not contain Voice Technologies Group feature-set cards, click Reboot to restart the server after the uninstallation is complete. (The Dialogic-triggered restart may not restart the session; in this case, manually restart.) Step 21 After the system restarts, log on. Step 22 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the TSPSetup directory. If you have not already removed Dialogic voice card software, do so before doing the next procedure. To Remove Voice Technologies Group Voice Card Software (Cisco Unity 2.x Only) Step 1 On the Windows Start menu, click Settings > VoiceBridge 2000 > Uninstall. Step 2 If you are prompted to delete shared files, click No to All. Step 3 Restart the server. Step 4 In Windows Explorer, browse to the directory where Cisco Unity is installed (the default directory is CommServer), and delete the Dialogic directory or the TSPSetup directory, whichever is present. To Remove Natural MicroSystems Software (Cisco Unity 2.x Only) Step 1 Exit the Cisco Unity software, if it is running. For more information, see the "Exiting the Cisco Unity Software" section. Step 2 On the Windows Start menu, click Settings > Control Panel >Telephony. Step 3 In the Dialing Properties dialog box, click the Telephony Drivers tab. Step 4 Click Natural MicroSystems Service Provider. Step 5 Click Remove. Step 6 Click OK to close the Dialing Properties dialog box. Step 7 In Control Panel, double-click Multimedia. Step 8 In the Multimedia Properties dialog box, click the Devices tab. Step 9 Expand Audio Devices. Step 10 Click Audio for Natural MicroSystems Telephony Hardware. Step 11 Click Remove. Step 12 Click OK to close the Multimedia Properties dialog box. Step 13 If you are prompted to restart the server, click Don't Restart Now. Step 14 In Control Panel, double-click Add/Remove Programs. Step 15 Click Natural MicroSystems Natural Access. Step 16 Click OK repeatedly to confirm that you want to remove each program. Step 17 Click Add/Remove. Step 18 When all NMS components have been removed, close all programs and restart the server. For more information, see the "Shutting Down or Restarting the Cisco Unity Server" section. Step 19 After the server restarts, log on. Step 20 In Windows Explorer, browse to the root directory and delete the NMS directory. Removing ActiveFax from a Cisco Unity 2.x Server Note If ActiveFax is not installed on the Cisco Unity 2.x server, skip this section. To Remove ActiveFax from a Cisco Unity 2.x Server Step 1 Log on to Windows by using the Cisco Unity installation account. Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 3 Stop Cisco Unity services: a. In the right pane of the Services window, right-click the first service that begins with Av, and click Stop. If you are prompted to stop other services, click Yes. b. Repeat Step a. until you have stopped all other services that begin with Av. Step 4 Stop ActiveFax services: a. In the right pane of the Services window, right-click the first service that begins with LF, and click Stop. b. Repeat Step a. on all other services that begin with LF. Step 5 On the Windows Start menu, click Settings > Control Panel >Add/Remove Programs. Step 6 Remove the following eight programs in the order listed (if you are prompted to delete shared files, click No to All): •LightningFAX 6.5 - LFExGateway •LightningFAX 6.5 - FAXTOMAIL (if it is installed) •LightningFAX 6.5 - CLIENT •LightningFAX 6.5 - RASTERIZATION SERVER •LightningFAX 6.5 - DRIVER •LightningFAX 6.5 - SERVER •LightningFAX 6.5 - USYNC •LightningFAX 6.5 - ACTIVEX CONTROLS Step 7 Close the Add/Remove Programs dialog box. Step 8 Restart the Cisco Unity server. For more information see the "Shutting Down or Restarting the Cisco Unity Server" section. Step 9 Confirm that the ActiveFax directory has been deleted. By default, ActiveFax was installed in one of the following locations: •C:\Program files\ActiveFax •C:\CommServer\Fax (Both directories may exist, if you installed an early version of Cisco Unity and upgraded to a later version.) Step 10 On the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator. Step 11 In the left pane of Exchange Administrator, click <Site name> > Configuration > Connection. Step 12 In the right pane, confirm that Lightning Fax Gateway for Microsoft Exchange does not appear. (You may need to wait for replication to occur.) If Lightning Fax Gateway for Microsoft Exchange still appears, stop the LFExGateway service. Step 13 Start Regedt32. Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) If you have any questions about changing registry key settings, contact Cisco TAC. Step 14 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file. Step 15 For the registry key HKEY_LOCAL_MACHINE\Software\Interstar Technologies, reset the permissions and delete the key: a. Select the key. b. On the Regedt32 menu, click Security > Permissions. c. In the Permissions dialog box, click Everyone. d. In the Permissions table, check the Full Control check box in the Allow column. e. Click OK to close the Permissions dialog box. f. Delete the key. Step 16 Repeat Step 15 for the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\ LEGACY_7J8I-9K0L-1R5T-8K9P-1A2B-1V5H-5H7J. Step 17 Repeat Step 15 for the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ LFUSync. Step 18 In the Winnt\System32 directory, delete files with the extension .lfl, if any. Step 19 On the Windows Start menu, click Run. Step 20 Enter C:\Winnt\System32\regsvr32.exe scrrun.dll (For early versions of ActiveFax, uninstalling ActiveX removes Windows Scripting Host from the registry. This command restores the registry entry.) Step 21 Restart the Cisco Unity server. Stopping SQL Server Replication on the Primary Server (With Failover Configured) Note If Cisco Unity failover is not configured, skip this section. To Stop SQL Server Replication on the Primary Server (With Failover Configured) Step 1 On the primary server, on the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager. Step 2 In the left pane of the Console Root window, browse to the Replication node for the primary server. Typically, the node is three levels under the Microsoft SQL Servers node. Step 3 Right-click the Replication node, and click Disable Publishing. The Disable Publishing and Distribution wizard appears. Step 4 On the Welcome page, click Next. Step 5 On the Disable Publishing page, click Yes, then click Next. Step 6 On the Confirm Dropping of Publications page, click Next. Step 7 On the Completing page, click Finish. Step 8 When the process is completed, click OK. Step 9 Close the Console Root window. Step 10 Exit Enterprise Manager. Uninstalling Cisco Unity To uninstall Cisco Unity, download, install, and run the latest version of the Cisco Unity Uninstall utility for your version of Cisco Unity. The Uninstall utility is available at http://ciscounitytools.com. Caution Follow Uninstall Help carefully, or the uninstallation will fail. Help also lists the manual steps that must be done to complete the uninstallation.
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