Cisco Unified Contact Center Enterprise 12.5(1)

Data sheets

• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 10.0 Data Sheet 03-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021

Notificações de fim de vida útil e vendas

O mais recente

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite 15-Sep-2022
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION 01-Nov-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions 21-Dec-2016

Boletins

• Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle 04-Jun-2021
• Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018

Field Notices

O mais recente

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 17-Aug-2021
• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2 12-Apr-2017

Consultorias, respostas e avisos de segurança

O mais recente

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 16-Oct-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability 03-May-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016 14-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability 22-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015

Informação sobre Compatibilidade

Cisco Unified Contact Center Enterprise 12.5(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

Release Notes

Cisco Unified Contact Center Enterprise 12.5(1)

• Release Notes for Unified Contact Center Enterprise, Release 12.5(1) 21-Jan-2020

Roadmaps de Documentación

Cisco Unified Contact Center Enterprise 12.5(1)

• Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 26-Jul-2022

Referências Técnicas

Cisco Unified Contact Center Enterprise 12.5(1)

• CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1) 31-Jan-2020
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2) 04-Feb-2020
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2024
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 04-Feb-2020

Guias de Desenho

Cisco Unified Contact Center Enterprise 12.5(1)

• Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) & 12.5(2) 20-May-2021

Guias de Instalação e Atualização

Cisco Unified Contact Center Enterprise 12.5(1)

• CTI OS System Manager Guide for Cisco Unified ICM, Release 12.5(1) 06-Feb-2020
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 03-Feb-2020
• Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 04-Feb-2020
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020

Notas Técnicas de Instalação e Atualização

Cisco Unified Contact Center Enterprise 12.5(1)

• Instalar e migrar para o OpenJDK no CCE 12.5(1) 09-Feb-2022

Notas Técnicas e Exemplos de Configuração

O mais recente

• Configurar ECE para desativar opções de engajamento alternativo 19-Jul-2024
• Certificados com assinatura automática do Exchange em uma solução UCCE 12.6 15-Aug-2023
• Configurar Logon Único do UCCE com o Azure Cloud Integration SAML 2.0 31-May-2023
• Configurar o nome alternativo do assunto do multiservidor assinado pela CA em sistemas CVOS 17-Apr-2023
• Configurar o RTP seguro no Contact Center Enterprise 21-Dec-2022
• Configurar a sinalização SIP segura no Contact Center Enterprise 22-Nov-2022
• Configurar orquestração para UCCE 11-Oct-2022
• Configurar o Webex Connect com o Facebook 24-Aug-2022
• Configurar o proxy NGINX para integração com uma solução de assistência a agentes 05-Oct-2021
• Configurar e solucionar problemas de transferência de rede CVP 30-Sep-2021
• Configurar respostas de agente e transcrições de chamada para CCE 12.5 29-Sep-2021
• Integrar a pesquisa adiada de gerenciamento de experiência do Webex (WxM) com a solução UCCE 15-Jul-2020
• Configurar preenchimento automático de ID de usuário na página de login do AD FS para UCCE SSO 19-Jun-2019
• Configurar o nome de domínio padrão e o supervisor Multi PG no Cisco CCE 12.X 19-Jun-2019
• Configurar o bate-papo e e-mail corporativo (ECE) Links e respostas rápidas 06-Dec-2018

Guias de Configuração

Cisco Unified Contact Center Enterprise 12.5(1)

• Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2) 05-Mar-2020

Feature Guides

Cisco Unified Contact Center Enterprise 12.5(1)

• Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1) 06-Aug-2021

Guias de Programação

Cisco Unified Contact Center Enterprise 12.5(1)

• CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1) 16-Feb-2020
• Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.5(1) 06-Feb-2020
• Cisco Unified Contact Center Enterprise Developer Reference, Release 12.5(1) 07-Apr-2020

Guias para o Usuário Final

Cisco Unified Contact Center Enterprise 12.5(1)

• CTIOS Supervisor Desktop User Guide 31-Jan-2020
• Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) 31-Jan-2020
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1) 04-Feb-2020
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1) 22-Aug-2023
• Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) 05-Feb-2020
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2) 26-May-2022

Guias de Manutenção e Funcionamento

Cisco Unified Contact Center Enterprise 12.5(1)

• Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) 07-Feb-2019

Notas Técnicas de Manutenção e Funcionamento

• Compreenda as melhorias de segurança do UCCE 12.5 22-Apr-2020

Support FAQ

Cisco Unified Contact Center Enterprise 12.5(1)

• Entender o suporte para componentes do Contact Center que usam o CentOS 30-Apr-2024

Notas Técnicas de Troubleshooting

O mais recente

• Solucione problemas de falha de atualização do Tomcat para CSCwk81097 05-Aug-2024
• Solucionar problemas de logon único do CCE com gerenciamento de certificado do Identity Service (IdS) 10-Jul-2024
• Coletar Capturas de Pacotes no Sistema Operacional do Cliente e do Servidor Windows 25-Apr-2024
• Certificados com assinatura automática do Exchange em uma solução UCCE 23-Aug-2023
• Entender as alterações sobre CALLGUID no CCE 20-Jul-2023
• Use o comando route 07-Dec-2022
• Recuperar dados do CCE com métodos de sincronização manual 19-Aug-2022
• Entender o impacto da vulnerabilidade do Apache Log4j na solução Cisco Contact Center 14-Jan-2022
• O porttico de diagnóstico corporativo do Unified Contact Center não lista os processos ou serviços 11-Feb-2021
• Falha na atualização do UCCE Tomcat 01-Feb-2021
• Como executar o cálculo do nível de serviço para tipos de chamada 15-Nov-2020
• Solução de problemas de passagem MTP do Cisco UCCE Mobile Agent 23-Oct-2020
• Provisionar o Google CCAI com CCE 07-Aug-2020
• Solucionar problemas de PCCE 12.x SPOG não renderizando o gadget ECE 24-Jul-2020
• Como alterar o valor de Tempo máximo na fila no Roteador ICM. 23-Jul-2020

Folhetos

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022